- Report: #526883
Report - Rebuttal - Arbitrate
Complaint Review: Stellar Phoenix CD Rom - Element 5 - Digital River - Stellar Information
Stellar Phoenix CD Rom - Element 5 - Digital River - Stellar InformationInternet United States of America
Stellar Phoenix CD Rom - Element 5 - Digital River - Stellar Information stellar phoenix, refund, Internet
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Their recovery software did not work for me. Their demo did look promising by showing the files, but you have to buy their registration number in order to recover the files. Unfortunately it did not recover the file I was looking for, and I tried all options. Most files ended up corrupt and there was nothing to do be done about it.
This company refuses to follow their policy concerning refunds, and their service is rather poor. They just email you back with the same message, offering "help" when really all they can help you with is nothing out of the ordinary, just simple tasks which I've already done, and each email sounds like a broken record. A different person answers back the emails without checking the previous message. Their technical form is not user-friendly either, and this form is supposed to help you, the customer. How can you be helped if you don't know the technical terms?
It's been DAYS and I have yet to see any progress. DO NOT purchase their software. It is not worth spending anything on a product that does not live up to expectations, have terrible customer service, nor have a real 30 Day Guarantee policy. Their customer service is only going to waste your time, so save your money on a genuine company and a product that delivers.
This report was posted on Ripoff Report on 11/21/2009 01:29 PM and is a permanent record located here: http://www.ripoffreport.com/r/Stellar-Phoenix-CD-Rom-Element-5-Digital-River-Stellar-Information/internet/Stellar-Phoenix-CD-Rom-Element-5-Digital-River-Stellar-Information-stellar-phoenix-526883. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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