- Report: #891026
Report - Rebuttal - Arbitrate
Complaint Review: Stellar Phoenix Photo Recovery
Stellar Phoenix Photo RecoveryInternet United States of America
Stellar Phoenix Photo Recovery Stellar Data Recovery, Doesn't stand by their satisfaction guarantee - Refused refund, Internet
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I had a memory stick that became corrupted while on vacation last year. I downloaded the Stellar Software and followed the instructions to recover the files. The files I needed to recover were MP4. The software showed files that it found but I could not tell what they were because the Stellar software renames them. In order to move onto the next step to recover the files, you first need to purchase a copy of the software.
After purchasing the software, none of the files recovered and so I contacted Stellar Tech support and at first they stated that they do not support MP4 files recovery...even though it is stated right on their website...then they came back to me and gave me another excuse of why they cannot refund my money. [continued below]....
This report was posted on Ripoff Report on 05/31/2012 10:06 AM and is a permanent record located here: http://www.ripoffreport.com/r/Stellar-Phoenix-Photo-Recovery/internet/Stellar-Phoenix-Photo-Recovery-Stellar-Data-Recovery-Doesnt-stand-by-their-satisfaction-891026. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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