- Report: #916039
Report - Rebuttal - Arbitrate
Complaint Review: Stellar Phoenix
Stellar PhoenixInternet United States of America
Stellar Phoenix Stellar Data Recovery 0% [zero] Satisfaction Guarantee! No refund and poor quality support. Competing software worked. India Support Line, Internet
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After dozens of emails with their support, and hours on the phone, I was told that I could recover pictures using their picture recovery software, and other files could be recovered with additional software that they offer - all for additional costs. In a subsequent call I was asked to provide a screenshot of the files I was attempting to recover, but the program began to lock up each time I used it and could not provide this info.
In my last service call I was told that all my files were corrupted and irretrievable. Not wanting to write off my data, I looked at several other similar products and found better quality and reliability with a competitors software. Upon seeking a refund from Stellar, I was refused, despite their 100% Quality Guarantee. My take: 100% Fraud.
This report was posted on Ripoff Report on 07/23/2012 09:04 AM and is a permanent record located here: http://www.ripoffreport.com/r/Stellar-Phoenix/internet/Stellar-Phoenix-Stellar-Data-Recovery-0-zero-Satisfaction-Guarantee-No-refund-and-poor-916039. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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