- Report: #286070
Report - Rebuttal - Arbitrate
Complaint Review: Stellar Tickets
Stellar Tickets13601 S 44th Street Phoenix, Arizona U.S.A.
Stellar Tickets Tried to keep my money without delivering the tickets - Using unique FedEx com Phoenix Arizona
*Consumer Comment: Shady indeed...
*Consumer Comment: Signature release from Fed Ex
*Author of original report: More BS form these people!
*Author of original report: More BS form these people!
*UPDATE Employee: Fair Resolution Provided
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I have an email confirmation from Stellar Tickets confirming that my order is accepted. They charged my American Express card for $3,255 in Agust when they confirmed that the tickets were allocated to me. They told me the tickets would arrive first week November.....
By mid-November, when nothing had been recieved from Stellar Tickets, we tried to contact them.... 23 voicemails to their 'offices' 14 emails - they ignored them all. Evetually I threatened to charge back the transaction and call the police...
That night, when I returned home, there was a FedEx envelope on my doorstep.... eagerly I opened it to find..... it was EMPTY! No tickets, nothing...
I emailed Stellar again (also called FedEx) and the next morning someone from Stella called me. He said his name was Joel G (wouldn't give me the whole name) - the very first thing he said was:
"I have proof of delivery for the tickets - if you have lost them that is your problem!"
When I pointed out that I hadn't, in fact, signed for the evelope - FedEx left it on the doorastep.... Joel asked "Was the envelope damaged?"
I said there was very slight damage to the leading edge - but NOT enough to get the tickets out.. he said he would look all around the despatch area at all the desks to see if the tickets were left there - but as they sell "Hundreds of Thousands of Tickets a year" He didn't think it was possible.
Joel G also said that if he couldn't find the tickets in their offices... I would NOT get a refund or the tickets re-issued.....
Guess what - he didn't find the tickets - so he said there was nothing he could do.
Now, I live in Colorado, but I just happened to be travelling to Phoenix on business - so I told Joel G I would call into their offices - I said I would call in on the following Monday, I confirmed their address (which he said WAS their offices).
The next day (Saturday) I received an email saying that "Unfortunatly, due to staffing problems - their offices would actually be closed - so I shouldn't come"...
I replied I was going to Phoenix anyway - so would still go and look at their offices...... I then get another email sayig they had refunded my $3,255... even though they had previously said there was NO WAY they would refund it....
I still went to their address.... and now I know why they said I shouldn't go, and why they gave me a full refund.....
THEIR OFFICES ARE IN A APPARTMENT BUILDING!!!!!
Guess it couldn't have taken them long to 'search the despatch desks (probabaly a bedroom!).
I called American Express and talked to them about it... They said it was almost the perfect Rip-Off ....
Since IF I had signed for the FedEx package - the merchant (Stellar Tickets) could have shown my signature as proof of dlivery that would mean they had forefilled their merchant obligations of delivery and American Express would have been powerless to charge back the transaction.....
So - if I had been home when FedEx delivered - I would be out over $3,200.....
Nice - work from home - tell clients you ship 'hundreds of thousands of tickets' - deliver an empty envelope - prove delivery (or the empty envelope) and keep the money....
Strange that the 6 tickets they charged me $540 each for are now selling for $1,600 each... guess the extra $1,000 per ticket was extreemly tempting.
Now - I am certain they will post a rebuttal - but..... Their terms and conditions state they never charge a card until the sale is confirmed (I have a confirmation AND they charged my card)....
They also say (in their site terms) they will not give a refund if the tickets are lost... NOT true - they refunded me..... but I hadn't signed for FedEx so their ploy didn't work!
Check them out on the BBB for their area - lots of complaints.
Beware you don't fall for the almost perfect Rip-Off..... imagine how you would convince your credit card comapny that "Yes, you did sign for the package.... but it was empty..." You think they would believe you?
You have been warned - buy your tickets from a reputable company.... Tell all your friends about what happened- and avoid Stellar Tickets!
Near Denver, Colorado
This report was posted on Ripoff Report on 11/21/2007 08:23 PM and is a permanent record located here: http://www.ripoffreport.com/r/Stellar-Tickets/Phoenix-Arizona-85044/Stellar-Tickets-Tried-to-keep-my-money-without-delivering-the-tickets-Using-unique-FedEx-286070. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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