- Report: #1060916
Report - Rebuttal - Arbitrate
Complaint Review: Stephane Portha
Stephane Portha220 E. Delaware Ave. Newark, Delaware USA
Stephane Portha & his companies/aliases rip off consumers then threaten and terrorize people who complain Newark Delaware
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My young daughter "10 years old" Sue got an iPhone and I wanted to get her some nice fun and positive games to play. GraalOnline Zone looked nice enough as advertised. I thought "Gee this looks like a zelda style game with nice fun happy people that play together and help each other!" and it's only a few dollars from iTunes account to purchase the app and a few more to buy something called "Gralats" the in game currency to get fancy stuff, so I buy them spending about $8 total. Almost immediately my daughter's character gets sexually harassed by strange men speaking german and people are publicly saying and doing obscene things with admins doing nothing to stop it. I complain and file a support ticket to GraalOnline staff. Nothing happens for about a week then my daughters account is banned for "Sexual harassment" At this point I am furious and contact the head admins, this time by email demanding that either my daughter be unbanned or my money refunded and admins do a better job at keeping the game clean and playable... about another week passes before I get a very creepy reply that makes no sense from a creepy french person called Stephane Portha
"Dear Sir or Madame,I am the manager of Graal and I don’t like what I read. If I understand well you are threatening us to get what you want.So I will ask everyone in the team to stop speaking with you and I will personally take care of this.I have just contacted our attorney and we are prepared to go on court against you if you don’t stop. You will never get anything from us this way just problems. Graalonline is trademarked in all countries and using our name like that is completely illegal. So I give you 3 days to stop annoy us, pay us $100 USD annoyance fees and pay for new account ! If you want to play my game you will buy more account, pay us monies, let us talk to you and your daughter way we want and enjoy it !."
This report was posted on Ripoff Report on 06/21/2013 01:39 AM and is a permanent record located here: http://www.ripoffreport.com/r/Stephane-Portha/Newark-Delaware-19711/Stephane-Portha-amp-his-companiesaliases-rip-off-consumers-then-threaten-and-terrorize-1060916. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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