This collision center is very welcoming and very trustable to the eye at first sight! They let you go in the back and show the whole process, and how they "fix" Bentley's, Porsche's and BMW's etc.. They treat you like you are in good hands! They tell you that your car will be fixed in no time and how they are certified and how they are the best! Bla Bla Bla... Complete B.S. and I feel very sorry for everyone who trusted them!
I had an accident and I took my car there because my dealership recommended them. After I saw the place and the cars they fix, I was completely sold! I had an expensive German car which I love and take very good care of in my garage. They told me that my car would be ready in 4 weeks and someone would send me weekly reports with pictures of their progress!
I was able to get my car back after 3 MONTHS with more problems than ever before. All they needed to do was to change a bumper and paint it, but when I got the car back, the paint that they brag so much about was already peeling and no one even had the decency to check if the job was done right in 3 MONTHS! They just hoped that I was an idiot and I would go home with that!
They scratched and broke other parts of my car and blamed it on me saying that they were already there. Every time I mentioned something, I was treated like a nutcase who was trying to get things fixed for free! (I have money you TWO-FACED PUNKS! I'm not stupid or a liar. I just don't want to pay for something you clearly broke or scratched! I don't need your pity hug, it is about being HONEST and having PRINCIPLES!!!) I know that sounds very mad but believe me you'll find yourself in my position if you take your car there...
My story didn't end there! These guys also tried to rip me off by telling me that a part in my car was broken which would cause problems in the future and quoted me $3500 to fix it! It just didn't sound right so I refused to have them repair my car. After the first time I got my car back all scratched up and parts broken, I took it to my dealership for an oil change service and to get it fixed properly. While I was at it, I told the guys at the service department to check the car for that problem Sterling found; and they found the same problem but on the other side of the car! I paid $600 to get it fixed (including labor) and the service manager at the dealership was shocked to hear what Sterling quoted for it! I paid an extra $1000 at the dealership to fix damages caused by Sterling Collision Center.
Now, I know this all sounds too crazy and you might think that I'm making some of the stuff up or exaggerating but I have proof for every word I say! I have pictures of my car before it went in for the repairs and they have damage reports of my car from the first time they saw my car! I have an electronic copy of the $3500 quote directly sent to me from Silvia Kelpin's (Administrative Manager) company email and I have the receipt I got from my dealership! If you want to see for yourself, I would be more than happy to send a copy to you!
Please do yourself a favor and just STAY AWAY from STERLING COLLISION CENTER! You'll just add stress to your life with a side of mistreatment and your car will never be the same!
p.s. If there are any lawyers out there who knows my rights and what I can do about this situation, please contact me! I am very willing to take this matter to the court, because Sterling Collision has a lot more skeletons in their closet that I know of and I just don't want anyone else to go through what I went through...
Costa Mesa, California