- Report: #1081975
Report - Rebuttal - Arbitrate
Complaint Review: Sterling Hotel of Dallas
Sterling Hotel of Dallas1055 Regal Row Dallas, Texas USA
Sterling Hotel of Dallas Hundredsof dollars on Clothes and Personal Property where Taken from my room by Hotel Staff Dallas Texas
*General Comment: Problem and solution
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The Sterling Hotel has tons of problems. The wifi, cable TV, etc are all having constant problems. The rooms have plumbing issues leading to mold, constantly A/C problems, the pool constantly is out of order, and lots theft and car breakins. Their security cameras have NOT been hooked up the last 3 years! The new manager, Tony Saporito, blows off complaints like the constant theft by housekeeping, many have gone to him and have moved out over the frustration of being blown off!
I have spoken with 4 of them recently so if management would have acted on the thefts in the beginning, I wouldn't have gone throw this nightmare. It didn't seem to matter that I was a returning Extended Stay that had been with them for over 5 months. The independent owner said he'd handle it over 2 weeks ago but still nothing! I should have chosen a hotel chain with a corporate supervising it.
Most hotels have insurance or would polygraph their housekeeping with this amount of complaints but nope! Court is the only option you will have after dealing with this hotel! I am filing for several hundreds of dollars after trying to get a resolution for over 4 weeks. This hassle is absolutely ridiculous!.
This hotel room rents monthly for $499 to $699 a month! Lots of people here are in transition. -No refunds once you have paid for the month.
This report was posted on Ripoff Report on 09/05/2013 01:03 PM and is a permanent record located here: http://www.ripoffreport.com/r/Sterling-Hotel-of-Dallas/Dallas-Texas-75247/Sterling-Hotel-of-Dallas-Hundredsof-dollars-on-Clothes-and-Personal-Property-where-Taken-1081975. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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