• Report: #817565

Complaint Review: Sterling McCall Nissan

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  • Submitted: Tue, January 03, 2012
  • Updated: Fri, January 20, 2012

  • Reported By: John — Sugar Land Texas United States of America
Sterling McCall Nissan
12230 SW Freeway Stafford, Texas United States of America

Sterling McCall Nissan Nissan North America, Inc. Manufacturing Defect - Cracked Wheel Rim and generated false Tire Pressure Test Report Stafford, Texas

*Consumer Comment: JOHN, BY STANDING OUTSIDE OF THE DEALERSHIP WITH A PICKET SIGN....

*Consumer Comment: Possible

*Consumer Comment: JOHN, YOU COULD STAND OUTSIDE THE DEALERSHIP WITH A PICKET SIGN......

*Author of original report: Sterling McCall Nissan Rip-Off

*Consumer Comment: Manufacturing defect or not...

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Took 350Z to Sterling McCall Nissan, where purchased, for 75,000 mile service, oil change & Tire pressure and sensor check. Upon picking up car after service performed; was asked to sign "Multi Point Inspection Report" showing all 4 tires were tested to 35 psi. Declined to sign & checked car.

Check of car shows Tire Pressure Sensor still flashing, indicating low tire pressure.
Went back into Sterling McCall Nissan & told them that they hadn't even checked the tire pressure.
Service Tech, David Chong & Service Adviser, Ryan Cruze said they would take care of it.

Car was brought back 10 min. later. David said he reset the sensors and everything is ok.
Driving home I noticed tire pressure in all 4 tires is 33 psi, not 35 psi as written on Multi Point Inspection Report.

Next day Tire Pressure Sensor is flashing again, indicating low pressure, or faulty sensor. [continued below]....
.....  Tire pressure was down only several lbs., so made mental note to return to Sterling McCall Nissan to have system re-checked. several days later; tire was noticably low, but not flat. Drove to Firestone (close by) to have leaked plugged. Firestone showed me where Wheel Rim is cracked.

So, Firestone is able to find cracked rim, after Sterling McCall Nissan had two (2) opportunities to check air pressure and wasn't able to find it. There is no damage to the wheel or rim other than the 1" long crack in the inner rim. The tires are only five (5) months old; still have some webbing between treads. There is no danage to the tire. So, no other damage to tire, rim, or wheel, but 1" long crack in rim. Other three (3) wheels and rims also have no damage.

Went back to Sterling McCall Nissan to complain and asked to speak with General Manager, David Beer.
Was told he would be right out, but the Service manager came out instead. David Beer would not see me in regard to the matter.

Service Manager, Allen Thomas, looked at the wheel, got digital pics & said he would send to Nissan North America and see if they would cover it under warrenty. I told Allen that one of their rims is obviousely faulty& that I am concerned about the other three rims. Allen said: "Do you want me to check the other wheels; I will if you want me to?" Ther other three wheels appeared to be ok, according to Allen.

Next day, after sending pics to Nissan, Sterling McCall Service Manager called to say Nissan North America ould not provid a new wheel, as the warranty period has expired on the wheel (3 years).
However, Nissan North America was willing to pay only 1/2 of the List Price (approx. $340.00) of a new wheel ($645.00).

So, I would have to pay $340.00 before taxes, to correct Sterling McCall Nissan's incompetance and cracked wheel that they sold me. I declined the offer, as I am not responsible for the wheel failure.

This is a manufacturing defect and a resulting Breach of Warranty of Merchantability and the UCC.
Only possible alternative is that omething could have happened to the wheel while in the care of Sterling McCall Nissan, while there for service.

This report was posted on Ripoff Report on 01/03/2012 08:31 PM and is a permanent record located here: http://www.ripoffreport.com/r/Sterling-McCall-Nissan/Stafford-Texas-77477/Sterling-McCall-Nissan-Nissan-North-America-Inc-Manufacturing-Defect-Cracked-Wheel-Rim-817565. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
1Author 4Consumer 0Employee/Owner
Updates & Rebuttals

#1 Consumer Comment

JOHN, BY STANDING OUTSIDE OF THE DEALERSHIP WITH A PICKET SIGN....

AUTHOR: Karl - (USA)

and passing out copies of your Ripoff Report to everyone going by, you could potentially cost the dealership tens of thousands, or even hundreds of thousands of dollars in lost business, wouldn't you agree?

If the dealership lost five car sales as a result of you picketing, and each sale averaged $20,000.00, that would be a loss of $100,000.00 in car sales, right? Standing outside of the dealership with a large picket sign might be a good decision, if they don't want to pay for all of the damages, correct? It would also alert other potential customers who might want to have their car serviced at the dealership, and they might decide to go elsewhere after reading your Ripoff Report and viewing the photos of the damage.

Good luck, and keep us posted if you decide to stand outside the dealership with a large picket sign.

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#2 Consumer Comment

Possible

AUTHOR: James MK - (USA)

I suppose it's possible that Chong did what you say but as a mechanic employed by a bona fide dealership that would be pretty stupid on his part. He would PO not just customers but his employer as well.

By road hazards I meant incidents that don't necessarily involve damage to the tires. Alloy wheels look great but they are more prone to metal fatigue than basic steel wheels. Look up "stress crack" and you will see what I mean, just hitting a hard bump can cause it. Although it's more common in areas with wide temperature variations between winter and summer it can happen anywhere. It has happened to me and I live in southern California. It's not really the result of a manufacturing defect, just a property of the material. This may be the reason why Nissan is offering to pay half the price of a new wheel.     
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#3 Consumer Comment

JOHN, YOU COULD STAND OUTSIDE THE DEALERSHIP WITH A PICKET SIGN......

AUTHOR: Karl - (USA)

and pass out copies of your Ripoff Report to everyone going by, so they are aware of what happened. (Make sure to stay off of the dealership's property.)

Jerry was successful when he stood outside of the Toyota dealership handing out flyers. He also put vinyl lemons all over his 2007 Toyota Camry Hybrid, which was obviously defective. The dealership finally caved-in and fixed the problem at no cost after he protested.

Just type in 354721 at this site and you can read his Ripoff Report and his '#3 Update by Author' in the consumer comments section at Ripoff Report #354721.

Good luck.

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#4 Author of original report

Sterling McCall Nissan Rip-Off

AUTHOR: John - (United States of America)

Your conclusion, that damage must have been caused by either road hazzard, or some occurrance while in Sterling McCall Nissan Service Dept. is correct.
Wheel and Tire are undamaged and in amost new condition except for the crack on inside of rim. All other wheels and tires are undamaged. Therefore, very unusual for crack to have been caused by road hazzard.
 
My contention is; mechanic, David Chong was angry that I noticed he hadn't checked tire pressure and bashed the inside of the rim with the heavy rubber mallet, used in tire changing. I have heard that this is a common method used by mechanics to " Get Back At " customers with complaints.
Obviousely, crack not caused by false tire pressure report.
Also obvious, crack was not caused by road hazzard, with undamaged tire.
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#5 Consumer Comment

Manufacturing defect or not...

AUTHOR: James MK - (USA)

...the wheel's warranty has expired so Nissan was under no obligation to replace the wheel for free. I'm even surprised they offered to pay half the price of a new wheel since at this point it would be nearly impossible tell if either the wheel had a defect, was damaged during servicing, or damaged by you. It is obviously not a crack that came with the car since you've driven it for 75,000 miles without deflating issues. I don't see how reading tire pressure would cause a wheel to crack, it's more likely to have been caused by road hazards or a tire changing machine. 
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