- Report: #315416
Report - Rebuttal - Arbitrate
Complaint Review: Sterling-Trust Company, Fidelity Trade And APMEX Precious Metal
Sterling-Trust Company, Fidelity Trade And APMEX Precious Metal7901 Fish Pond Road Waco, Texas U.S.A.
Sterling-Trust Company Precious Metal IRA Service, Fidelity Trade Parthner Of Sterling Trust To Store And Ship Your Gold Coins. APMEX Trading Precious Metal deny the services and responsibilities when the problem caused by Sterling-Trust and Fidelity Trade. Waco Texas
*REBUTTAL Owner of company: APMEX Response
*UPDATE Employee: Now for the rest of the story - "Planto, Texas" was not ripped off!
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problem. She said, "you have to pay for the shipping." Well! no one has reported to me or they can deduct the money from my account. The transaction was hanging there. APMEX did not follow up the order either. Sterling-Trust m and APMEX management are really dis-organized and bad communication.
I checked my account statement again. There were three coins left that haven't been shipped. The purchase order was indicated how many coins will go to ship.The Sterling-Trust and Fidelity Trade shipped without verifying the quantity of coins that needed to be shipped in my Apmex purchase order form. Apmex reported on 2/19/08 that Gold Coins were received but APMEX did not report the coins was short.
I called to report my account statement indicating 3 coins left behind. I requested Sterling-Trust to review my purchase order again to identify how many coins that actually been shipped. So they had to re-ship the remaining coins.
Sterling-Trust had to request Fidelity Trade to ship the remaining coins. The coins were indicated to ship out on 2/25/08 in his record. On March 6 2008, I called Sterling-Trust to check the status of shipping. Have APMEX received the remaining Gold coin yet. The employee denied his responsibility to follow up the transaction. "Sterling-Trust did not take care the shipping, Fidelity Trade did that. We only got the order to tell them to ship." I got my Fidelity Trade account number from the agent. I called to check with Fidelity Trade - Does it have any confirmation of receiving from APME . The agent said, " We just followed the order from Sterling-Trust to ship the Coins." Then I called APMEX;
He said, " I called Sterling-Trust then called you back then hung up the phone." Usually, He won't call me back!
Sterling-Trust, Fidelity Trade and APMEX did not take ownership to resolve or follow up my Gold coins transferred transaction in my Precious Metal IRA account problems that were created by them. They denied their responsibilities and played YoYo. APMEX has recommended Sterling Trust to process your Precious Metal IRA account. Right now, APMEX had already removed Sterling-Trust from his Website.
They let me hung there and ignored and no action was taken or response from them. I lost over $2700 dollars now. The transaction was issued on 1/7/08. Today is 3/6/08. The transaction still haven't completed.
Advice to the other: They are not trustworthy to do business with them.
Precious Metal IRA Account
This report was posted on Ripoff Report on 03/06/2008 03:46 PM and is a permanent record located here: http://www.ripoffreport.com/r/Sterling-Trust-Company-Fidelity-Trade-And-APMEX-Precious-Metal/Waco-Texas-76710/Sterling-Trust-Company-Precious-Metal-IRA-Service-Fidelity-Trade-Parthner-Of-Sterling-Tru-315416. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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