I sold the Gold Coins to APMEX from my IRA account on January 7, 2008. APMEX faxed the Purchase Order to Sterling-Trust to ship the Gold Coins. Over a month, my account statement stayed the same. It seemed there was no transaction. I called them for the status to push this transaction. Then the agent reported the
problem. She said, "you have to pay for the shipping." Well! no one has reported to me or they can deduct the money from my account. The transaction was hanging there. APMEX did not follow up the order either. Sterling-Trust m and APMEX management are really dis-organized and bad communication.
I checked my account statement again. There were three coins left that haven't been shipped. The purchase order was indicated how many coins will go to ship.The Sterling-Trust and Fidelity Trade shipped without verifying the quantity of coins that needed to be shipped in my Apmex purchase order form. Apmex reported on 2/19/08 that Gold Coins were received but APMEX did not report the coins was short.
I called to report my account statement indicating 3 coins left behind. I requested Sterling-Trust to review my purchase order again to identify how many coins that actually been shipped. So they had to re-ship the remaining coins.
Sterling-Trust had to request Fidelity Trade to ship the remaining coins. The coins were indicated to ship out on 2/25/08 in his record. On March 6 2008, I called Sterling-Trust to check the status of shipping. Have APMEX received the remaining Gold coin yet. The employee denied his responsibility to follow up the transaction. "Sterling-Trust did not take care the shipping, Fidelity Trade did that. We only got the order to tell them to ship." I got my Fidelity Trade account number from the agent. I called to check with Fidelity Trade - Does it have any confirmation of receiving from APME . The agent said, " We just followed the order from Sterling-Trust to ship the Coins." Then I called APMEX;
He said, " I called Sterling-Trust then called you back then hung up the phone." Usually, He won't call me back!
Sterling-Trust, Fidelity Trade and APMEX did not take ownership to resolve or follow up my Gold coins transferred transaction in my Precious Metal IRA account problems that were created by them. They denied their responsibilities and played YoYo. APMEX has recommended Sterling Trust to process your Precious Metal IRA account. Right now, APMEX had already removed Sterling-Trust from his Website.
They let me hung there and ignored and no action was taken or response from them. I lost over $2700 dollars now. The transaction was issued on 1/7/08. Today is 3/6/08. The transaction still haven't completed.
Advice to the other: They are not trustworthy to do business with them.
Precious Metal IRA Account