• Report: #841024

Complaint Review: Sterling Trust

  • Submitted: Fri, February 17, 2012
  • Updated: Wed, February 20, 2013

  • Reported By: Liquid Planet — Candia New Hampshire United States of America
Sterling Trust
1101 Wooded Acres Waco, Texas United States of America

Sterling Trust Equity Trust Operational Nightmare - Do not use them if you want any level of Service Waco, Texas

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I am part of a company that sells shares thru self directed IRA's. We tried to use Sterling Trust for the First time and they were a Nightmare. Their People are incompetent as well as their management. They were suppose to send the Transfer Requests Overnight - but didn't which caused a huge Delay in the processing by other financial firm. We called them for a Week wondering where the money was and they informed us a week later that they made the mistake.

It took forever to get anyone who had a clue on what they were doing - they do not know any of the procedures of the other Financial Firms although they do this day in and day out. Total Incompetence on all levels. After we did get Senior Management Involved they escalated - resent the requests overnight - but even after the delays they forgot to ask that the money be wired or overnighted. Even if you have agreed to pay the Fee's they just are not competent enough to handle simple transactions! The money was sent to them thru regular mail??? I am not at all confident that it we will ever see the investment.

This report was posted on Ripoff Report on 02/17/2012 03:28 PM and is a permanent record located here: http://www.ripoffreport.com/r/Sterling-Trust/Waco-Texas-76710/Sterling-Trust-Equity-Trust-Operational-Nightmare-Do-not-use-them-if-you-want-any-level-841024. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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