I purchased List Laser Pro through an online auction (not directly from Sterling). I had no problem with that product or any of the other products that he sold as part of my purchase.
I had a bit of difficulty with logins but he fixed them within a few day through his support portal.
He and I had an hour long conversation on the phone discussing my goals and such and he sounded very sincere and caring.
In Dec 2012 I participated in a webinar where he was selling a course he called "Traffic Trainig Bootamp" He made the course sound appealing and promised to start it in January of 2013. I also mentioned that he had a link tracking system that he would include at no extra cost in this course.
He gave us assignments to do in the meantime and said he would be in touch with each of us to help him plan his agenda.
In January, I put in a support ticket to see if he had a date set and I received a message that he would be in touch. That was the last time I received any reply.
I have left several updates on his support site and even opened an additional ticket. I left a phone message as well. But so far have not received any response.
I finally asked PayPal to refund the money and after they did their investigation they denied my claim stating that since it was a "virtual" product they can't refund.
I don't know what is more upsetting....the fact that someone can use PayPal to sell bogus web courses or that PayPal allows it. I am sure PayPal makes a commission from each transaction, but it can't be enough money for them to condone this fraud.
Today I attended another of Sterling s webinars in the hope that I could get a message to him while online. He did see my posts and responded some of them as thought everything was fine. He had the advantage of being the only person who could see my posts, so the other attendees were in the dark about my problem.
He remained calm and cool and said he would look into it, and I hope that he does. I am still hoping that he will make good on his promise, but am slowly losing confidence that this will turn out well.
I did not look into his past dealings or ask anyone in the community about him, so he has not blocked me from using the sites I paid for. I will refrain from any further negative press until I give him a little longer to make this right.