- Report: #1011884
Report - Rebuttal - Arbitrate
Complaint Review: Sterling Valentine
Sterling Valentine548 MARKET ST, Suite 24065, SAN FRANCISCO, California United States of America
Sterling Valentine listlaser.com, Turbo Team 90, marketerlink.com Not repling to support tickets. Banning and labeling members spammers for complaining to each other about lack of service. SAN FRANCISCO, California
Shortly after I paid for the membership I got an email with this info in it:
We're going to be sending you more info during the next 24-48 hours, once I get the info I need from Jason.
Return that to us asap because we're going to do a special webinar just for all the folks who purchased today.
You'll be able to get all your questions answered, and I won't leave the webinar until you're satisfied and you've gotten the answers you need.....
.....Since it's the weekend, the staff are not here, so please be patient
while we process everyone's orders... it may take a bit of time,
but we're here.
If you're getting this email, then that means we got your order.
HERE'S WHAT TO DO RIGHT NOW!
Fill out your registration form so we can get you started:
(registration form address)
Looking forward to speaking with you soon!
PromoMagic Inc, 79 Pine Street, PMB 276, New York, NY 10005, USA
Two days later on the 15th October I recieved the same email again but this was a Monday, so there should not have been a weekend excuse! I also got another email trying to sell me another program.
I filled out the long and detailed registration form and did not hear back from him until 28th Oct with another "offer" for a video making course.
Then on the 10th November I got a heartfelt email saying that he had experienced a dreadful experience with a hurricane and apologised for not taking care of his customers and promised to start sending out every day free "Actually Helpful Stuff" and keeping more in contact with his customers. The next day the 11th Nov. I got an email offering some "Actually Helpful Stuff" the free report that came with the offer on the 28th October No other "Actually Helpful Stuff" ever came. On the 13 Nov I got an email offer to buy yet another program called the PLR shuffle.
I then got several times a week for the next 6 weeks invitations to attend a webinar to join a program guaranteed to get me 500 subscribers and other other webinars offering to make me over $1,000 every week. I attended 3 of these before realising that they were all adverts for his new program Turbo Team 90. I signed up and paid for the advertised Turbo Team 90 program on the 24th Dec 2012. This cost 3 x $97. On the webinar he stated that this was a 90 day program that he was running before his live event in New York in April. He said it was a highly discounted personal course that he would use as info and statistics to present at his live event. He announced that the member with the best results would be given an all expences paid trip to the Live event in NY in April and be invited to give a talk. I was very inspired by this and this was one of the main reasons I signed up for the program.
On the 20th nov. he sent an email offering to give a few lucky subscribers 100% resale rights to his newest course. We were told to submit a support ticket requesting this. I did and got no reply to it.
On the 13th Dec I got an email with this: As part of your auction webinar purchase of the List Laser Mega-Pack, I'm going to need to speak with you briefly about setting up the traffic campaign part of your package for you.
There was nothing about the private group marketerlink.com. I arranged a time to speak with him on Skype but he cancelled it after a few minutes as I had no idea what we should be talking about as I still had not access to listlaser.com or marketerlink.com The reason I had not complained about this lack of info was that I had been very ill since buying the package on Oct. 13th and did not notice the lack of info.
On the 3rd Jan and the 8th Jan I recieved requests to fill out the long and detailed registration form for Turbo Team 90 which I did. On 11th Jan I tried to get access to listlaser.com but could not even get access to the free membership as it never accepted the password. Even trying multiple times to reset the password.
On the 16th Jan I received an email saying that Turbo Team 90 group coaching would be launched the next night 17th Jan. on a live webinar. I was unable to attend as my son was very ill. I later heard from members who did attend that it was plagued with technical faults and not much was spoken and no questions were answered. Members had still not received any info about the program. We were meant to have a schedule, access to the course, given an accountability partner, (another reason I signed up for the program).
I wrote a support ticket on the 22nd Jan here are my questions and the replies:
Tue, Jan 22 2013 4:11am
Hi Sterling, I was unable to attend the opening session of the Turbo 90 due to illness in the family, but I have no other info. No schedule, website, anything? I have filled out the registration form twice now.
I left a message for you on Skype yesterday and got no reply all day so then tried to get on lazer list, could not would not accept my password. Then tried password reset and nothing came.
Anyhoo! I am really desperate to get going with Turbo 90 and am keen to be picked to attend the live workshop in april, it will be awesome :)
Tue, Jan 22 2013 4:19am - Sharleen G.
Hi Pauline, A recording of the webinar you missed will soon be available. We will notify you as soon as it is. We have reset your ListLaser password for you. Here are your login details:
Wed, Jan 23 2013 7:09am
Hi Sterling. I not received yet any info on Turbo 90. On the register page it says: As we get closer to our start date, you will be receiving the following:
1) The schedule of our group coaching/mastermind sessions with registration links
2) Your 90-day action plan calendar
3) Access to our community site at MarketerLink.com
4) Instructions on how to track your 90 day progress
5) Info on the accountability partner part of the program
6) Some REALLY COOL unadvertised bonuses and perks Ill tell you more about that soon!
I really want to get started with this program but so far, there only seems to have been the opening session on the 17th that I missed. Can you please send me schedule, access to the masterlink.com community and all the other stuff as soon as possible.
I filled out the registration form in detail on the 4th Jan but on the 8th Jan I got a message saying that you had not received it yet. I filled it out again, but I think perhaps you have not received that also or I would have been sent the info about my accountablity partner and the the other stuff.
If you need me to fill out the application form again I can do so and make a copy of it to post here so that you definately get it. Looking forward to catching up with the program as soon as I get the details.
Wed, Jan 23 2013 8:33pm
Hi Sterling, I finally was able to get access to listlazer.com and was confused when I saw that all the squeeze funnels were about online marketing. I thought I would be able to choose my own topic. The niche I am going into is .......... It does not look as if this is the right program for me, but I want to hear your expert opinion.
BTW I still don't have access to marketerlink.com it is asking for an activation key, which has not been sent to me or the Turbo 90 program. It is 1.30am here in Iceland and I am waiting up to hear your weekly live Q&A webinar. Hopefully you can answer my questions there.
Thu, Jan 24 2013 4:50am - Sharleen G.
Hi Pauline, We checked from our end and saw that your MarketerLink account has already been activated. Please try it out on your end then let us know how you get on. Did you get to join the webinar? Were you able to ask Sterling your questions?
Mon, Jan 28 2013 4:43am
Hi Turbo 90 has been running for 12 days now and I still have not received any information about it. The only thing I have is access to marketerlink but no: (see 6 items listed above)
On the 22nd you said that there would be a recording of the opening session but I still have not received that. I did manage to ask Sterling my questions online and he said he would answer them but I have not heard back from him. Basically I was dissapointed that the squeese pages were preset and not in any niche I am in.
I have paid for the Turbo 90 and the list lazer but so far have not been able to use either of them. I am also having a problem getting back into marketerlink. It keeps asking for an activation code, which was never sent to me. I did get in somehow but now it keeps rejecting my password and even if I reset it, it keeps rejecting it.
this is all very fraustrating. I was hoping to get really into the Turbo 90 training but there has been no info. I really wanted to have an accountability partner. I have been so inspired with the webinars that Sterling has given and attended several of them staying up to the wee small hours in (my time zone). Sadly I am getting no info or feedback. I am thinking therefore that if I don't get the info soon, then I will just ask for a full refund, but I would really like to have been given the info as I am sincere in my desire to get my business up and running.
------- end of support messages
I finally got access to marketerlink.com on the 23rd January 2013 and noticed that a couple of members where asking if anyone had heard anything about Turbo 90. I replied telling them that I too had got no info. over the next couple of weeks I discovered that there were at least 4 of us who had received no info about Turbo 90. I wrote perhaps 3 or 4 replies altogether and made only one post myself asking for any postive testimonies from any member regarding Turbo 90. No one replied to it. I sent personal messages via that site to 2 members telling them more of my story and one of them told me that she too had been treated badly with Turbo 90 and another program. We both had not heard from Sterling in almost 2 weeks. We decided to make a paypal compaint to get our fees returned.
That same night after we had both put in our complaints to paypal we were finally given info on the 6th February 2013 as to where the Turbo Team 90 site was and told that Sterling had been trying to get in contact with us to let us know the address of the site. The site contained a short intro video, some bonuses of recordings he already had and all the Turbo Team 90 stuff was all "locked" they were just images. This looked as if it had been thrown up in a hurry. By now the Turbo Team 90 coaching program was meant to be 20 days into a 90 day program and still nothing was available.
From the intro video on the Turbo Team 90 program it seemed to me that Sterling Valentine was going through some personal problems and I wrote to the list on marketerlink.com encouraging members who had known him for a long time to send him letters of support as perhaps he had taken on more than he could handle and needed support.
The next day I received a refund from Sterling Valentine via paypal for the 2 Turbo Team 90 payments but not for the listlaser pro payment that I had also requested. He also banned me from the marketerlink.com site stating that I was banned for being a spammer! This was totally untrue. I had only made about 4 public replies. One of the members who also was upset that he had received no information actually stated that he wondered how long we would be allowed to stay on the list as we were exposing the bad service. I am now locked out of the site even though technically I should still be a member as I still have not been given a refund for the listlaser pro membership. I am therefore unable to find out if Sterling Valentine has refunded the other members.
He continues to ignore my requests for a refund for listlaser pro. I asked the company that did the joint venture with him on the 13th Oct if they could refund me their part of the joint venture payment and they informed me that they had not been paid, but they did offer me a refund in the form of a credit towards any of their products. This was customer service at it's best. This is something Sterling Valentine could learn from. I would still like a full refund from Sterling and then be able to put a happy footnote on this ripoff report telling the world that he finally did take care of his customers as he so often says he does:
We're not hiding from our customers like some of theseshady marketers [I call them "sharketers"]. You can always reach me PERSONALLY - I wouldn't volunteer that if it wasn't true, would I? The reason why is because our customers are my favorite part of this whole business! There are too many people getting ripped off and confused out there, but you're not going to get that here. So don't be afraid to get in touch.
I was very niave and believed his sweet words both written and on the webinars, but the reality is far from what he describes above. It was very fraustrating waiting to hear back from the support tickets for many days, up to 2 weeks. I want to warn people to be careful before they hand over money for these courses. From talking with other members on marketerlink.com I found out that I was not the only one paying for a product and not receiving access to it. For some products it might not be much of a problem to be given access to it 3 months after you pay for it, but for a 90 day program on a deadline then this is just a waste of money. He is now not taking of awarding an all expences paid trip to his live event, instead he is saying that anyone on the program can come to the live event and give a report on their experience and he will video record it and you can use it as a promotional tool that you were invited to give a talk at a live marketing event in NY. Completely different from what he announced on his webinar in December.
This report was posted on Ripoff Report on 02/10/2013 04:37 PM and is a permanent record located here: http://www.ripoffreport.com/r/Sterling-Valentine/SAN-FRANCISCO-California-94104/Sterling-Valentine-listlasercom-Turbo-Team-90-marketerlinkcom-Not-repling-to-support-t-1011884. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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