This report is in relation to a fitness class I signed up for, but never attended, yet I am continuously billed for it.
I attended a trial class on November 8th, at which point I paid $20 for the trial. After the trial, I decided to sign up for the class since it was the kind of class I was looking for.
During the sign up process, I was never told that if I cancelled my subscription, I would be continuously billed.
On November 12th, I learned that I would be put on a different work schedule, and since I work an hour and a half from the location of the class, the class times did not work for me. Additionally, since I go to school on the weekends, attending the class was impossible given the times they were held.
On the same day I found out about my schedule change, I called Steve Sohns and asked the person who answered the phone about the procedure to cancel my subscription. [continued below]....
..... She told me to send an email to customer service.
On November 14th, I received a reply from Customer Service who stated that they cannot cancel since they do not handle the billing. What? Thats not what I signed up for. I did not sign up to be billed by a third party. Neither was I informed during the sign up period that I would be billed by a third party.
After numerous unsuccessful attempts to reach to reach the billing company, I decided to report this merchant to ensure that no other customer is subject to their unscrupulous billing practices.
It also appears that I am not the first person to encounter this issue. There have been 2 other reports of this issue. I will attach the screen shots of their reviews to this report.