Steven Gray A1-Locksmith Service unAmerican stealing Burlingame, California

On December 28, 2011, I bought a small cash box online from Steven Gray - doing business as A1-Locksmith Service.  On January 17, 2012, I called Mr. Gray because I had not received the item.  He said an additional $11 was required for shipping costs.  I paid that amount on that same date via PayPal to Mr. Gray. 

On February 1st, 2nd and 3rd of 2012, I talked with Mr. Gray because the item still had not arrived.  Mr. Gray said various things on those dates: "call back tomorrow for the tracking number", "give me your email address again", "you will get an email on Monday from the technician with the tracking number".  Horse chips!!  I never received the tracking number nor an answer or explanation from Mr. Gray and no product!  

I read Mr. Gray's 'return goods policy' and sent an email to the customer service email address on February 13, 2012, requesting a full refund.  As of my March, 2012 credit card statement, no such refund has been applied to my account, no such refund has been received by me via any other means and the small cash box I ordered has not been received. 

This was pure unadulterated stealing.  I complied with the payment request and received no product or refund - a totally unAmerican and unpatriotic act of theft by Mr. Gray.