- Report: #1059131
Report - Rebuttal - Arbitrate
Complaint Review: Steven Kinyon
Steven KinyonPOBOX 550588 FT LAUDERDALE, Florida USA
KAIKU Card (first california bank) kaiku prepaid card first california bank FT LAUDERDALE Florida
*UPDATE Employee: Response to Complaint
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Hi,my name is Steven Kinyon I would like to inform you regarding the situation I have with a KAIKU Card Services and their bank (First California Bank). I opened KAIKU prepaid card earlier in 2013 and started use my card for a direct deposit. After 2 direct deposits my card was suspended and I was told to send them photocopy of my ID, SS card and my utility bill as identity verification. I did it immediately, but I had a response that they were unable to verify something (!?) and my card will be closed permanently. I was told that since they I had to resolve it directly with First California Bank who had to send funds to originator. I read their terms and conditions 5 times and it says there that if the decision of account closure was made the funds will be sent in a paper check. They just ignored it, saying that funds will be sending back to originator.
Once I called Fisrt California Bank and asked what's going on there they started with some sort of stuff, that my account is currently on investigation. What kind of investigation? Am I a suspect or something? No answers. I was kindly asked to call within couple of business days to get some response. I called them again and lady told me that my account is still on investigation (!?)...and they can't tell me exactly when is it going to be resolve, how I will get my funds back and so. Really, it's disgusting, that you use your card for a direct deposit that they promote on every webpage and then they close it with a money on it. I do have about $10.000 there and now really have some hard times just because I trusted my money to some sort of guys who don't even tell you when and how you can get your money back! They just don't care of you!
Now I'm getting into the lawsuit stuff.
This report was posted on Ripoff Report on 06/14/2013 08:58 AM and is a permanent record located here: http://www.ripoffreport.com/r/Steven-Kinyon/FT-LAUDERDALE-Florida/KAIKU-Card-first-california-bank-kaiku-prepaid-card-first-california-bank-FT-LAUDERDALE-1059131. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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