- Report: #1059855
Report - Rebuttal - Arbitrate
Complaint Review: Stone Quarry Bulldogs – | Ripoff Report Verified™ …businesses you can trust. Stone Quarry Bulldogs breed, show, sell English bulldogs, standard & mini sized. Stone Quarry Bulldogs, AKC inspected & compliant facility. Stone Quarry Bulldogs money back guarantees all puppies with 1 year written health guarantee against any life-threatening genetic defect! Dedicated to finding loving homes & educating owners for healthy loving bulldogs.
Stone Quarry BulldogsNelson Ledge Rd., Garrettsville, Ohio USA
Stone Quarry Bulldogs TRUSTED BUSINESS REVIEW: Stone Quarry Bulldog's customers receive complete satisfaction. Stone Quarry’s approach focuses on providing finest quality English bulldog puppies available.
*UPDATE: Stone Quarry Bulldogs promises continued operations improvement by joining Ripoff Report’s Corporate Advocacy, Business Remediation and Customer Satisfaction Program. A program that benefits the consumer by increasing their confidence when doing business with a member business. Stone Quarry Bulldogs is recognized by Ripoff Report as a Verified Safe business.
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EDitor’s UPDATE: Positive rating and recognition has been given to Stone Quarry Bulldogs for its commitment to excellence in customer service.
Ripoff Report’s discussions with Stone Quarry Bulldogs have shown an ongoing commitment by the company to total 100% customer satisfaction. And this means that customers can expect that Stone Quarry Bulldogs will work towards finding a mutually satisfactory resolution to any complaints or concerns regarding English bulldog puppy purchases. Stone Quarry Bulldogs listens carefully to their customer's concerns, viewing them as an opportunity to learn from past mistakes that may have been made, and also misunderstandings in communication that may have taken place.
Stone Quarry's owner, Melissa Riley, stated that her customer's satisfaction is a top priority! As a business owner, she knows it is critical to listen to her customer's concerns, responding promptly and courteously to each one. [continued below]....
Stone Quarry Bulldogs' main goal is to provide customers with the wonderful experience of bulldog ownership, by adding a top quality, healthy, affectionate, playful and beautiful English bulldog puppy to their family. Some of the other things Ripoff Report learned in the course of its investigation - typical customer feedback reads: “The family at Stone Quarry Bulldogs are passionate about bulldogs, they truly love what they do, and do what they love!." These people truly care about their puppies and where they are going..." "They make sure to give an abundance of information about raising bulldogs to anyone that will listen. We are very pleased with Stone Quarry Bulldogs.”
Ripoff Report Verified™ .. part of Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program.A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business..
The information provided in this report below is based on comments made by Melissa Riley during an onsite inspection held by a third party verification company with no biases toward Stone Quarry Bulldogs.
Stone Quarry Bulldogs are dog breeders specializing in breeding English bulldogs, both standard and miniature sizes, stating, “Our goal at Stone Quarry Bulldogs is to offer healthy bulldog puppies at a reasonable price.”
The customer base at Stone Quarry Bulldogs has mainly been developed through word of mouth; however Stone Quarry Bulldogs can be found on several different websites including Facebook, puppyfind.com, and minibulldogsinohio.com.
A typical transaction would include the potential customer choosing their desired puppy online. A $500 deposit is then made, and an appointment is set for the puppy to be introduced to its potential owner. If the customers are local they will receive a tour of the facilities, as well as the ability to view AKC records. Out of state customers have the option of having their puppy shipped to its new home.
STONE QUARRY BULLDOGS CUSTOMER CARE & COMPLAINT RESOLUTION
During the onsite interview, owner Melissa Riley was asked to describe some of the common complaints that they receive. Mrs. Riley stated that while they “rarely ever have a complaint,” she described two incidents. The first was a transaction made with a customer who purchased a female puppy out of state. During the shipping process Mrs. Riley mistakenly shipped the wrong puppy. When the customer contacted Mrs. Riley about the mistake Mrs. Riley apologized profusely and offered a full refund. The customer decided to keep the puppy and asked for a partial refund of $400, to which Mrs. Riley agreed. While Mrs. Riley did make a follow-up call to ensure the customer’s satisfaction, the customer was still unhappy with the transaction and stated there was no way to rectify the problem. The second incident involved a local customer who discovered the puppy they purchased had heart worm. Mrs. Riley gave the customer the option of a full refund or another puppy. The customer chose another puppy, and was ultimately satisfied.
Mrs. Riley described that their standard practice for taking care of a complaint is to follow up with both phone calls and emails to ensure the customer is satisfied with the transaction.
When asked to comment on complaints posted on Ripoff Report’s website Mrs. Riley described the process of breeding as well as the condition of the bulldog’s environment. In regards to the authenticity of the bulldog’s bloodline, “All male dogs are AKC licensed.” After an evaluation female bulldogs are artificially inseminated at Newton Falls Animal Hospital. All twenty dogs reside in a climate controlled building, while the puppies reside in the home with the owners for special care during incubation. The maintenance in handled by the owners Melissa and Rodney Riley.
When asked what type of changes they have made to honor their commitment to make things right with the customer per the request of Ripoff Report, Mrs. Riley stated that they have created a Facebook account as well as developed the website minibulldogsinohio.com, in order to make correspondence easier with previous and potential customers.
Mrs. Riley is pleased to be a part of Ripoff Reports Corporate Advocacy Business Remediation and Customer Satisfaction Program. She wants to be a reputable company so customers are comfortable when purchasing from her. “We value customer advocacy and with the changes we made, we look forward to no longer having unsatisfied customers,” states Mrs. Riley.
STONE QUARRY BULLDOGS / STATEMENTS FROM THE OWNER
Stone Quarry Bulldogs expressed their utmost confidence in raising English bulldogs. In the past 8 years Stone Quarry Bulldogs has been producing very nice English bulldog puppies, ultimately placing them in wonderful homes. Stone Quarry Bulldogs downsized and they now offer fewer puppies than before. This resulted in more demand for Stone Quarry Bulldog puppies. However, the owners believe quality is more important than quantity and will continue to ensure they produce only quality puppies. They have remorse over customers that were disappointed with them in the past, no matter why, and wish all customer experiences were as happy as most. Their goal is to have 100 % happy customers in the future!
Stone Quarry Bulldogs takes employee satisfaction very seriously as well. "Stone Quarry Bulldogs provides a very positive work environment." "Considering others’ needs, providing a safe, pleasant, relaxed yet productive atmosphere..." Often, employees are asked to stay for a home cooked meal. Workers do not need to bring a packed lunch when working at Stone Quarry because they know food and refreshments are always provided. The family at Stone Quarry Bulldogs is accustomed to serving others, and have absolutely no problem doing so. "They always take the time to talk with employees and customers."
STATED IMPROVEMENTS FROM STONE QUARRY BULLDOGS
Stone Quarry Bulldogs added pages to their website to provide more thorough information. Stone Quarry Bulldogs also added a Facebook page to maintain optimal communication between themselves and customers. Me!issa's cell phone number is always open to receiving texts and emails, while Robert's cell phone is available as a back-up in case of emergencies. A health guarantee is posted on their website and has been simplified from their prior guarantee so it is more understandable. Stone Quarry Bulldogs cares about their customers!
Stone Quarry recognizes that complaints posted (whether true or not) on Ripoff Report are issues that need to be addressed, not ignored. Complaints can be valuable learning opportunities, if handled correctly. With the feedback generated by Ripoff Report’s review, Stone Quarry Bulldogs has made changes that benefit their current and future customers’ puppy buying experience!
In summary, after our review, and discussions with Mrs. Riley and many of Stone Quarry Bulldog's past and current associates, Ripoff Report is convinced that Stone Quarry Bulldogs is committed to providing an excellent experience for their customers when purchasing their new English bulldog puppy.
Read more about why consumers should feel confident when doing business with a member of Ripoff Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program. Yes, it’s a long name for a program that does a lot for both consumers and businesses alike.
Read about Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program. A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. This program works.
As a matter of policy, when a business becomes a member of the Corporate Advocacy Program they agree to allow Ripoff Report to contact every client who filed a complaint so they can make things right with them. In order to confirm that the complaints were resolved, Ripoff Report is copied on all responses so we can insure that the member business did right by their customer.
NOW TO THE ORIGINAL REPORT THAT WAS FILED
Stone Quarry Bulldogs *Very sick so called "Breeders"* *Puppies are NOT bred by them* Garrettsville Ohio
So, I was so excited about getting a perfect little English Bulldog puppy, (and I actually paid for my puppy in full), until I asked one of the two owners (Melissa) to simply send me pictures of the parents, so we would have a good idea of what our puppy would look like grown up. She said that she hadn't gotten to taking pictures of the parents, I thought that was very odd considering this puppy was the last one left of "a litter of ten". Which made me think "were none of the other puppie buyers curious about what the parents looked like?", then I decided to take a look at the reviews online.
I quickly found out something was up from MULTIPLE horrofying reviews. I called them and asked if the AKC Breeder was Stone Quarry Bulldogs, and they told me that they had bought the pup from one of their "partners". I asked for the partners names and if they also sold Bulldogs and they gave me a name of two people (Stephen and Rachel Miller). I looked in every possible place on the web for these people and found absoloutely NOTHING. Then I called Stone Quarry and asked them for the website or phone number of these people, THEN Melissa went on to tell me that these "Partners" had no phone or internet (HA!).
I quickly decided that I wanted OUT of this situatuion ASAP. One thing I am so happy about is that I only had to say I wanted my money back ONCE! Melissa quickly handed the phone to her husband and he agreed to refunding me. I am really amazed that this ended up like this.. I strongly reccomend staying away from these people, and if you do decide you want one of there puppies, GO TO Stone Quarry Bulldogs! Ask to see Mom + Dad of the puppies, ask about AKC Breeder info, make sure it is THEIR name on the papers, not a "partners".
This report was posted on Ripoff Report on 06/17/2013 06:12 PM and is a permanent record located here: http://www.ripoffreport.com/r/Stone-Quarry-Bulldogs/Garrettsville-Ohio-44231/Stone-Quarry-Bulldogs-Very-sick-so-called-Breeders-Puppies-are-NOT-bred-by-them-G-1059855. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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