- Report: #1044415
Report - Rebuttal - Arbitrate
Complaint Review: StopIRSdebt.com
StopIRSdebt.comInternet United States of America
StopIRSdebt.com Extreme overcharging, failure to perform at all, extreme non-cooperation even after numerous attempts for a very simple request for a form Los Angeles, Internet
*Consumer Comment: Seriously?
*Consumer Comment: I had similar experience with Stop IRS Debt
*Author of original report: Liars & thieves
*UPDATE Employee: Company Rebuttal
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I made the mistake of panicking after another so-called professional CPA gave me the wrong tax rate, then strung me along until the last minute, under the guise of having a heavy workload, when he called with the true tax rate. The difference was approximately $45,000 and having acted on erroneous information, I no longer had the cash to pay it.
I'm in my 50's & this was the first time I ever filed an extension, much less paid late, so in a panic I called StopIRSdebt as their ads show an A+ rating with the BBB. StopIRSdebt is a legal firm. If you look on the BBB website, they do not handle complaints involving legal firms, so the TV ad is a deception.
I received a letter from the IRS asking for an explanation as to why I shouldn't be penalized & have interest added to the unpaid balance. I called StopIRSdebt (who I'll refer to as S.I.D. for brevity) & faxed them the letter. I was told not to worry, they were working on the situation. I was also told the $4000 I paid them didn't include the state taxes which also needed to be dealt with & would cost another $2000.
About 3 weeks after paying them I received a call from them saying they'd negotiated the taxes & I'd only have to pay less than $500 a month for 24 months. At first I thought Great! These guys are fantastic! Then I compared the total of the payments to the tax bills & saw the total matched the state tax almost to the penny. My wife called to verify & sure enough we'd been duped. The payments were for state taxes only & nothing had been done about the IRS.
I asked about the hardship explanation & was again told not to worry, they were working on it. As time passed I began receiving threatening notices from the IRS of adverse action they would take if the amount owed wasn't paid immediately. My wife filed for bankruptcy due to other factors as well as the tax debts, something S.I.D. was told would happen from the very first call.
Come to find out, the tax debts were first in line to be paid with the payments my wife now makes to the bankruptcy trustee. In other words S.I.D.'s services were not needed from the start & they had swindled us out of $6000 & had tried to get another $2000 to file the 2012 taxes, which H&R Block did for $500. The hardship form had still not been done, & the deadline given was fast approaching.
After numerous requests for this form, I finally gave up on S.I.D., went to the IRS site & researched until I found the appropriate form, form 843, which H&R Block filled out free of charge & I added my explanation of what all had happened to delay payment. All I needed at this point was a name and phone number of the person S.I.D. had been working with at the IRS to ensure the form reached the proper person. Once again, after numerous requests were made, no such information was ever forthcoming.
After awhile it started to become clear S.I.D. had not done ANYTHING to work with the IRS on my behalf. They have been fired & needed told this 3 times. A complaint has been filed with the BBB along with a request the BBB demand S.I.D. stop deceptive use of the BBB A+ rating used in their ads. My next step will be to work with my wife's bankruptcy trustee & judge to get the funds returned so they can go towards her creditors which have earned it. Then a report will be filed with the California Bar Association in hopes of getting the license of these shysters revoked due to deceptive & highly unethical practices.
This report was posted on Ripoff Report on 04/18/2013 04:23 PM and is a permanent record located here: http://www.ripoffreport.com/r/StopIRSdebtcom/internet/StopIRSdebtcom-Extreme-overcharging-failure-to-perform-at-all-extreme-non-cooperation-1044415. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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