• Report: #439272

Complaint Review: Stoprepairbills.com

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  • Submitted: Mon, March 30, 2009
  • Updated: Sat, January 16, 2010

  • Reported By:Abilene Texas
Stoprepairbills.com
stoprepairbills.com Nationwide U.S.A.

Stoprepairbills.com SCAM stoprepairbills.com scam Online Nationwide

*UPDATE EX-employee responds: Differant names for one business is normal but not when they are used to fool people.

*Consumer Suggestion: Warranty Investigation Bureau

*UPDATE EX-employee responds: Look Up NATIONAL DEALERSHIP WARRANTIES on the BBB it's the same FRAUD company as STOPREPAIRBILLS.COM that's why the 1-800-436-3185 is the same number

*Consumer Comment: An observation regarding Mike's last post.

*Consumer Suggestion: Stay away from this company

*Consumer Comment: unanswered questions

*Consumer Comment: unanswered questions

*Consumer Comment: unanswered questions

*Consumer Comment: unanswered questions

*UPDATE Employee: STOPREPAIRBILLS.com has very comprehensive policies and differing names is normal in many business

*Consumer Comment: Friend

*Consumer Comment: Eaxctly the Same

*UPDATE EX-employee responds: Ex=Employee

*UPDATE Employee: StopRepairBills.com is really the only legitimate offerror/purveyour of Extended Vehicle Service Contracts

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I saw a commercial for stoprepairbills.com and inquired.

I left my phone number on stoprepairbills.com to get a quote from them. I figured if it was less then 1000 dollars for like 5 years maybe that would cover my transmission going, (cause I have a crappy car) so the lady called me back, she said she was a manager. Then after about 1 minute on the phone with her I realized that this was a scam. She went through the whole speel of having to go talk her to product manager to get me the best deal. Then she told me that I had to make a commitment, or my deal would not be good.
She told me that the warrranty was 2700 dollars. I said "thanks, thats all i needed to know" she said, "what do you mean?" in a very snotty voice. I explained to her that oney would take care of any auto damage I would have, so i dont need the warranty, she then said "well, what DO YOU think would be a good cost?" I was floored I could not believe a company was talking to me like this. I then said, "okay, thanks, have a good night" she did not say anything and then hung up on me. I cant imagine how i would be treated if I actually bought service and tried to file a claim!

They called me back from a number (1-800-436-3185) that was different then the number i called them with. When i looked up this number it was for a bunch of other extended car warranty services. and the complaints were exactly the same. All they want is my info, they are the same as the other recent scams.

Buyer beware.

James
Abilene, Texas
U.S.A.

This report was posted on Ripoff Report on 03/30/2009 06:07 PM and is a permanent record located here: http://www.ripoffreport.com/r/Stoprepairbillscom/nationwide/Stoprepairbillscom-SCAM-stoprepairbillscom-scam-Online-Nationwide-439272. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 14Consumer 0Employee/Owner
Updates & Rebuttals

#1 UPDATE EX-employee responds

Differant names for one business is normal but not when they are used to fool people.

AUTHOR: Sasquachlovebanana - (USA)

You are right many companies use different names but they each company sells or distributes different products.  In Stoprepairbills.com's case they use a different name for the company depending on where you have heard their adds such as if you call from Stoprepairbills.com commercial or from going to the website they are stoprepairbills.com and if you call from a radio add they are National Dealers Warranty and if you are a person they are calling and telling your warranty for you vehicle is up regardless of what you are driving if its old new or broke down they have no idea its a random call to people trying to be deceptive and trick people into thinking its the dealer its a completely different company.  I forget what they called themselves in that case.  They use different names so people do not connect their companies together so they can deceive people.  The only way these people make money is by putting your money in their bank they don't care about getting you a policy or care about getting your car fixed.  They make people go through so many loops to cancel for a reason and that is so they can keep your money as long as possible so they can make a buck.  This business is sickening and their tactics are unethical.  I hope sooner than later the Attorney General steps in and does something about these kind of companies.  Taking action against Us Fedlis is a step in the right direction taking down probably the most crooked of them all; however Stoprepairbills.com is right below them.  Stoprepairbills.com even tried to use Us Fedlis in their calls to try and make them look more reputable when they are equally as crooked and misleading as Us Fedlis. 
They also cannot call it a "Warranty" because it is not they have to call it an extended service contract.

Overall no one should do business with these people or any business of this type.
Furthermore no one EVER should give your credit card information over the phone to ANYONE especially someone telling you that you have to buy their product now or else.
Wise up and help stop these kinds of businesses.
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#2 Consumer Suggestion

Warranty Investigation Bureau

AUTHOR: Warranty-bureau - (U.S.A.)

These players in the warranty industry have had horrific reports from the BBB and they have also been sued by Attorney Generals. Stoprepairbills.com aka National Dealers Warranty pushed their way into Canada only to get a Cease and Desist letter from British Columbia. Be careful and check out www.WarrantyBureau.com all of the details are there.
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#3 UPDATE EX-employee responds

Look Up NATIONAL DEALERSHIP WARRANTIES on the BBB it's the same FRAUD company as STOPREPAIRBILLS.COM that's why the 1-800-436-3185 is the same number

AUTHOR: Anonymous - (U.S.A.)

Read the title
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#4 Consumer Comment

An observation regarding Mike's last post.

AUTHOR: Jeremy - (U.S.A.)

Mike, you said in your last post, and I quote,
"There are many benefits stemming from STOPREPAIRBILLS.com's efforts especially in light of the waning confidence in automobile manufacturer's warranties backed by GM, FORD, CHRYSLER."

Are you aware that all automobile manufacturer's warranties are backed and guaranteed by the Federal Government. If you by a GM vehicle and then the next week GM disappears, then your warranty is still valid.

Any waning confidence is caused purely by consumer ignorance and from what you have said it sounds to me like STOPREPAIRBILLS.com is a predatory company profiting from that ignorance.

I would like to know if you were aware that manufacturer's warranties were back by the government and have been prompted by your employer to say misleading things or if you really were unaware of that fact. If you were indeed unaware of the government backing then to me that would be another indication of the shady practices of your employer as it would seem to me that information like that is extremely pertinent to your job.
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#5 Consumer Suggestion

Stay away from this company

AUTHOR: Steve - (U.S.A.)

I talked to a gentleman and by the way he was speaking he wasn't a good sales rep.

They are in the mid west apparently. They want money up front.

Beware, if a company wants money up front b4 the contract red flags.
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#6 Consumer Comment

unanswered questions

AUTHOR: Cinnamon Chestnut - (U.S.A.)

mike, you still haven't addressed your associates being rude to customers who wisely do not commit their hard earned money so easily.

i considered signing up until reading the reports and comments; thank everyone for sharing! by mike not addressing those concerns, i know to go along my happy way WITH my money!
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#7 Consumer Comment

unanswered questions

AUTHOR: Cinnamon Chestnut - (U.S.A.)

mike, you still haven't addressed your associates being rude to customers who wisely do not commit their hard earned money so easily.

i considered signing up until reading the reports and comments; thank everyone for sharing! by mike not addressing those concerns, i know to go along my happy way WITH my money!
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#8 Consumer Comment

unanswered questions

AUTHOR: Cinnamon Chestnut - (U.S.A.)

mike, you still haven't addressed your associates being rude to customers who wisely do not commit their hard earned money so easily.

i considered signing up until reading the reports and comments; thank everyone for sharing! by mike not addressing those concerns, i know to go along my happy way WITH my money!
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#9 Consumer Comment

unanswered questions

AUTHOR: Cinnamon Chestnut - (U.S.A.)

mike, you still haven't addressed your associates being rude to customers who wisely do not commit their hard earned money so easily.

i considered signing up until reading the reports and comments; thank everyone for sharing! by mike not addressing those concerns, i know to go along my happy way WITH my money!
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#10 UPDATE Employee

STOPREPAIRBILLS.com has very comprehensive policies and differing names is normal in many business

AUTHOR: Carterlegal - (U.S.A.)

In response to EX=EMPLOYEE above:

1) Yes, I have seen the vehicle service contracts and they are exactly the same as those sold on the showroom floors at automobile dealerships nationwide. To boot, STOPREPAIRBILLS.com increases competition within the vehicle service contract industry and drives prices down for consumers (along with financing options). And allows consumers to keep their cars longer during tough economic times; something dealers typically do not like.

There are many benefits stemming from STOPREPAIRBILLS.com's efforts especially in light of the waning confidence in automobile manufacturer's warranties backed by GM, FORD, CHRYSLER.

2) Many many companies operate under different names in different geographic regions or for other reasons. HARDEES hamburgers is in the midwest while CARL's JR restaurants are on the west coast -- same company selling the exact same things.

CHRYSLER is owned by some financial conglomerate that hardly any Chrysler employee could name. Bank of America owns several smaller banks whose names don't reflect BOA.

TIME WARNER owns about 50 kagillion different businesses that you'd recognize rather quickly.

Disney owns ABC, General Electric owns NBC; however, we don't see NBC calling itself GE television.

Hope this helps somewhat.

Mike Carter
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#11 Consumer Comment

Friend

AUTHOR: David - (U.S.A.)

I have a friend who used to work for this company as well. He says the exact thing. Everything is done by a script, the company doesn't care about the customer all they want is the money. One they find out over the phone the person isn't going to sign up they are done and will hang up. As Americans we are given the freedom to speak as we wish, and I too find the best work to descimbe this company is SCAM! Consumers should certainly beware.

David in Oklahoma
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#12 Consumer Comment

Eaxctly the Same

AUTHOR: Mike - (U.S.A.)

My experience was exactly the same. I filled out the online form to receive information. Within three minutes of submitting the information I get a call from 800.913.4558. A very nice gentleman started inquiring about my car. I advised the make, model and mileage of the car. He stated being I was over the 100,000 mile mark he would have to get special permission from his manager to approve me. After a few moments of silence (I'm sure I was on mute as he sat at his desk twiddling his thumbs to pass the time) he returned stating he had gotten the approval needed to sign me up. He stated the coverage for five years would be five hundred and some odd dollar and he would need a down payment of $299. I advised I would want to get the information and read about the program. He agreed and stated I would receive all the information in two weeks. I advised him I was not making any purchase over the phone without having the information in my hands to read about the company. I wanted to see the fine print of exactly what was covered and not, and what the additional charges (if any) there would be. He stated because he had to get special improvement for me it would not last if I didn't do it today. He also advised he would not be able to send me any information in the mail until I paid the down payment. I advised I was doing that, at this point he became very curt and flippant and hung up.

I feel this was nothing more than a scam. I good reputable company of any kind would be more than willing to send customer all the information needed to make a decision whether or not they wanted to purchase the product. In today's economy, you certainly want to make sure where your money is going before you spend it. Not to mention, if you buy a five year coverage plan of which they want payment in full within 18 months, what happens if they go out of business in two years? You no longer have coverage that's what...no to mention you have just wasted your money.

I knew with me getting a call within three minutes of submitting my inquiry online something was up. Just as soon as the representative started talking using phrases like "approval from my manager" this was too good to be true. And when his tone changed when he knew I was not going to give him my credit card number, it was over. Not to mention, the "responses" they have posted on their website from "so called" customers.....as you can see you can't post a response there if you wanted to, they are posted internally. That's another great example of how this company it not worth the investment.

Mike
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#13 UPDATE EX-employee responds

Ex=Employee

AUTHOR: Ex-employee - (U.S.A.)

Its funny Mike Carter, to see that National Dealer Warranties has brainwashed you just as they have done to me, temporarily. I once believed that I was helping the consumer also.

I worked for NDW, also known as stoprepaibills.com. I quit after finding a real job because you can't have a conscience for what you say to people every day at NDW.

I have nothing negative to say because I was once there. I just want to ask you some questions and I think if you realize you have no true answere, hopefully you will realize what you are doing working there.

Why do you think the company uses so many different names?

what is the purpose as a sales rep? is it to show service or.....ask for the credit card as many times as possible?

Have you ever even seen a policy? cause in the year I worked there I never have.

Is a product warranty just a warranty - or - a limited warranty with a bottle of fluid that you ask a customer to pour in their car so that you can stick them with a no return policy after fluid is poured in?

And finally...If the business is so reputable.. why don't you post the sales script on here? I still remember it if you don't so go ahead and I will correct you if anything is wrong.
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#14 UPDATE Employee

StopRepairBills.com is really the only legitimate offerror/purveyour of Extended Vehicle Service Contracts

AUTHOR: Carterlegal - (U.S.A.)

The words such as scam and ripoff should not be tossed about so lightly. The experience of one consumer, does not statistical significance make. These words are akin to fraud and the like. Reputations can be harmed quickly with such terms and we should all take care to investigate fully before implementing their use. Courts have very special and stringent rules for even bringing such related cases because of the potential damage just the filing of a suit can bring.

As a long-term worker for StopRepairBills.com, I am very impressed with the level of concern management has for its customers and the services it sells. We all believe strongly that we are helping consumers plan for unexpected automobile problems in the future.

Think for a moment how crazy it sounds that GM & Chrysler now need help to make sure their warranties are backed up -- with the help of the government.

StopRepairBills.com has never had any such concern related to its efforts.

I have much industry knowledge when it comes to Vehicle Contract companies and most/many strive only for the next sale and ignore consumer concerns and regulator inquiries.

Not the case with StopRepairBills.com

We will keep up the cause for the consumer. StopRepairBills.com drives prices down for consumer. In the past one could only go to the dealer and rprices were controlled by only a few. Not the case now, prices and payment options have changed drastically -- FOR THE BETTER.

Mike Carter
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