• Report: #97133

Complaint Review: Storage USA - Now Shurguard

  • Submitted: Wed, June 30, 2004
  • Updated: Sun, June 17, 2007

  • Reported By:Chicago Illinois
Storage USA - Now Shurguard
Storage USA 175 Toyota Plaza Suite 700, Tennessee U.S.A.

3 Years Ago Storage USA On West 2000 + west Fullerton May Be A Different Name Now Shurguard Employees insider theft based on late payments and cancelled insurance female whos name I have denied me having any belongings etc. etc. Storage USA Chicago ILLinois

*Consumer Comment: What may have happened to your stuff

*Consumer Comment: What may have happened to your stuff

*Consumer Comment: What may have happened to your stuff

*Consumer Comment: What may have happened to your stuff

*Author of original report: The manager at the location denied that there was any belongings in my unit

*Consumer Comment: Read Your Contract

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Hello,

I had my belonging which were quite unique ripped off from my storage unit at the site of the once Storage USA which was located on West Fullerton in Chicago at the time this was 3 year ago when it happened and I have all pertinent papers reciepts letters. What happened was I fell behind in payment and lost insurance coverage. At this point the locker had already been double locked by management and they made the mistake of assuming I didnt need the single duffle bag in the unit and removed it either they thought I had insurance or thought they could take because I didnt and rented the unit to someone else. the things I had in the large duffle bag were art work, photograph small gift items albums cds blueprints and archite cture and urban planning projects extensive and sound effect cds costly $100 and up foreign design books, magazines, class work albums writing and literature projects.

All personal and hard to find and complicated not for petty theft at all. I cotacted insurance people and they said my coverage was not active at the time due to late payments. To this day I do not think any of the items were sold as thty did not have street value as much as an institution may find the matterial more important.

Gregory
Chicago, Illinois
U.S.A.

This report was posted on Ripoff Report on 06/30/2004 04:06 PM and is a permanent record located here: http://www.ripoffreport.com/r/Storage-USA-Now-Shurguard/Storage-USA-175-Toyota-Plaza-Suite-700-Tennessee-38103/3-Years-Ago-Storage-USA-On-West-2000-west-Fullerton-May-Be-A-Different-Name-Now-Shurguar-97133. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Consumer Comment

What may have happened to your stuff

AUTHOR: Larry - (U.S.A.)

Gregory,

I have managed self storage in Arizona and California since 2002. Both of those states have laws regarding what to do with personal property left in a storage unit on which the rent has been paid. Arizona requires a public sale, which is usually interpretted to mean an auction. California requires a commercially reasonable sale, which also is usually interpretted as being an auction. Despite this, storage operators in both states exercise their discretion to decide that the goods in the storage unit are not worth the cost of an auction and simply dispose of them. I would assume that similar practices occur in Illinois.

You "fell behind" in paying rent, which allows the storage operator to sell the contents of your storage unit. If all you had in the locker was a locked duffle bag, the operator would likely have concluded that it was not worth the cost of auctioning it off. The manager may have pilfered through the bag or he may have just tossed it in the dumpster. Sorry to say this, but it happens all the time. There would be no record of what happened to it and the manager would not likely have any personal recollection of it either.
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#2 Consumer Comment

What may have happened to your stuff

AUTHOR: Larry - (U.S.A.)

Gregory,

I have managed self storage in Arizona and California since 2002. Both of those states have laws regarding what to do with personal property left in a storage unit on which the rent has been paid. Arizona requires a public sale, which is usually interpretted to mean an auction. California requires a commercially reasonable sale, which also is usually interpretted as being an auction. Despite this, storage operators in both states exercise their discretion to decide that the goods in the storage unit are not worth the cost of an auction and simply dispose of them. I would assume that similar practices occur in Illinois.

You "fell behind" in paying rent, which allows the storage operator to sell the contents of your storage unit. If all you had in the locker was a locked duffle bag, the operator would likely have concluded that it was not worth the cost of auctioning it off. The manager may have pilfered through the bag or he may have just tossed it in the dumpster. Sorry to say this, but it happens all the time. There would be no record of what happened to it and the manager would not likely have any personal recollection of it either.
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#3 Consumer Comment

What may have happened to your stuff

AUTHOR: Larry - (U.S.A.)

Gregory,

I have managed self storage in Arizona and California since 2002. Both of those states have laws regarding what to do with personal property left in a storage unit on which the rent has been paid. Arizona requires a public sale, which is usually interpretted to mean an auction. California requires a commercially reasonable sale, which also is usually interpretted as being an auction. Despite this, storage operators in both states exercise their discretion to decide that the goods in the storage unit are not worth the cost of an auction and simply dispose of them. I would assume that similar practices occur in Illinois.

You "fell behind" in paying rent, which allows the storage operator to sell the contents of your storage unit. If all you had in the locker was a locked duffle bag, the operator would likely have concluded that it was not worth the cost of auctioning it off. The manager may have pilfered through the bag or he may have just tossed it in the dumpster. Sorry to say this, but it happens all the time. There would be no record of what happened to it and the manager would not likely have any personal recollection of it either.
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#4 Consumer Comment

What may have happened to your stuff

AUTHOR: Larry - (U.S.A.)

Gregory,

I have managed self storage in Arizona and California since 2002. Both of those states have laws regarding what to do with personal property left in a storage unit on which the rent has been paid. Arizona requires a public sale, which is usually interpretted to mean an auction. California requires a commercially reasonable sale, which also is usually interpretted as being an auction. Despite this, storage operators in both states exercise their discretion to decide that the goods in the storage unit are not worth the cost of an auction and simply dispose of them. I would assume that similar practices occur in Illinois.

You "fell behind" in paying rent, which allows the storage operator to sell the contents of your storage unit. If all you had in the locker was a locked duffle bag, the operator would likely have concluded that it was not worth the cost of auctioning it off. The manager may have pilfered through the bag or he may have just tossed it in the dumpster. Sorry to say this, but it happens all the time. There would be no record of what happened to it and the manager would not likely have any personal recollection of it either.
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#5 Author of original report

The manager at the location denied that there was any belongings in my unit

AUTHOR: Gregory - (U.S.A.)

Hello,

and thanks for your response. I do believe this is the case. At any rate, I have always been at the same address and I have never been contacted again. I was also never contacted by phone. My number has changed in the last four years. All I can say is that the belongings are probably still at the storage place. The manager at the location denied that there was any belongings in my unit signifying that they may have kepty the items for themselves. The actual belongings were in a locked bag the locks key was with me :(

what do you think??
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#6 Consumer Comment

Read Your Contract

AUTHOR: Robin - (U.S.A.)

As an owner of Self Storage Units we specifically state in contract if payments are more than 30 days late contents of unit becomes property of said company. House and auto insurance are also canceled due to non pay.

A phone call to manager could avoid such actions.
And to make sure phone numbers and address's are kept updated so you can be contacted.

We have sent many letters that have been returned as no longer at this address and no forwarding address.

We personally have lost months of income due to non payments. This is not a deductible for us at year end on lost income. There are 2 sides to the stories.
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