• Report: #514313

Complaint Review: Storage West Self Storage

Thank You

Read how Ripoff Report saves consumers millions.

  • Submitted: Sat, October 24, 2009
  • Updated: Sat, February 13, 2010

  • Reported By: Jim — Fullerton California U.S.A.
Storage West Self Storage
4200 North Harbor Blvd Fullerton, California United States of America

Storage West Self Storage Public Storage thinks you work for them and your stuff is their hostage Fullerton, California

*General Comment: Security is a priority.

*Author of original report: Storage West Response is a sign of their obnioxous attiude

*UPDATE Employee: So Just Let Anybody In?

*Consumer Comment: No RipOff here...

What's this?
What's this?
What's this?
Is this
Ripoff Report
About you?
Ripoff Report
A business' first
line of defense
on the Internet.
If your business is
willing to make a
commitment to
customer satisfaction
Click here now..

Does your business have a bad reputation?
Fix it the right way.
Corporate Advocacy Program™

SEO Reputation Management at its best!

Rude nasty people work there! Just as I was going into the place they stopped someone because he didn't use the pass code. After he pleaded his case for 15 minutes they made him wait almost 1/2 hour just to have his employer verify his story. He had already gotten in, had a key to the facility and he knew who owned the storage place. Do you want someone with nothing to do to waste 1/2 to 1hr of your time just so they can justify their job? If so you'll love this place. But, most people have better thing to do. They also overcharged me and refused to rectify the problem! They actually tried to stall my move out in order to get more rent! This place sucks!!!

This report was posted on Ripoff Report on 10/24/2009 10:53 AM and is a permanent record located here: http://www.ripoffreport.com/r/Storage-West-Self-Storage/Fullerton-California-92835/Storage-West-Self-Storage-Public-Storage-thinks-you-work-for-them-and-your-stuff-is-their-514313. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.

Click Here to read other Ripoff Reports on Storage West Self Storage

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Search Tips
Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?
REBUTTALS & REPLIES:
1Author 3Consumer 0Employee/Owner
Updates & Rebuttals

#1 General Comment

Security is a priority.

AUTHOR: SentientOwl - (United States of America)

I actually work for a competing storage company, and can tell you that asking someone to wait while their employer is called is not uncommon, and benefits the security of the customer.  People often try to 'tailgate-in' the gate systems by quickly following the person in front of them if they do not know the code, or are locked out by the gate system.  Most often this is just innocent, one person who pulled in behind another and just followed them in instead of punching in their own code.  However, some people are not quite so honest or innocent and will attempt this, even waiting for hours at a property while the managers are gone for the day, until someone else pull up and uses their code.

It may be a minor annoyance for some people to be stopped, but most people will understand when you explain that keeping a electronic log of all tenants on the property enhances security.  In the case of businesses, many employees may come on the property to get things for their employer, and not all of them remember, or were ever even told the code.  However, it would be foolish to assume that all people are operating in good faith, and handling the situation with care and respect ensures that those who are stopped don't feel accused, but the manager can safely verify their honest (or dishonest) intention. 

Many times when a theft occurs, the person who stole from the unit knows the tenant personally, and surprisingly may already have the key.  They already know what items are in the unit, and as said, may know the tenant personally.  In this case, it is useful and prudent to call the tenant and confirm that they are allowing this person access to their unit.  Most of the time, if I am not able to contact the tenant (or in the case of a business, the employer) the person trying to access the unit will be able to call and get the code directly from the tenant themselves, at which point they may enter the code and proceed as normal.  In this specific case, the time the gentleman had to wait seems excessive, but unfortunately it happens, and the manager would be at risk of liability had they not verified the employer.


As for being overcharged, and claiming they attempted to stall your move-out, you haven't given any information on that.  How were you overcharged, and how did they attempt to stall you?

Respond to this report!
What's this?

#2 Author of original report

Storage West Response is a sign of their obnioxous attiude

AUTHOR: Jim - (U.S.A.)


  Let everyone in huh? Well, he was able to get in, he had his own key to his own lock the only thing you did was delay him and waste his time and his employers time. It's obvious your more concerned about your own rules are rather than a customers satisfaction. Why is that? Do you realize even with the best security its still breachable, and if your customers are unhappy and leave you won't have a job. Get it, customer satisfaction matters, maybe not to you but to everyone else it does make a difference. Customers pay your salary not a security system.
Respond to this report!
What's this?

#3 UPDATE Employee

So Just Let Anybody In?

AUTHOR: dogeatdog - (USA)

All of our customers get a gate code because we expect them to use it.  The gate code works as customer identification and it helps us track who is on the property.  We are a gated facility and are responsible for making sure there is as minimal a risk as possible to everybodies belongings. 
Respond to this report!
What's this?

#4 Consumer Comment

No RipOff here...

AUTHOR: Robert - (U.S.A.)

Do you want someone with nothing to do to waste 1/2 to 1hr of your time just so they can justify their job?

Yes, if they are stoping someone who didn't use a pass code to get in.  After all keys can be stolen.

Respond to this report!
What's this?
Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?

Advertisers above have met our
strict standards for business conduct.



Ripoff Report Legal Directory