• Report: #171380

Complaint Review: Stores Online - Storesonline - PMI - Wealth Information Network

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  • Submitted: Wed, January 11, 2006
  • Updated: Thu, January 19, 2006

  • Reported By:Alpharetta Georgia
Stores Online - Storesonline - PMI - Wealth Information Network
754 East Technology Avenue Orem, Utah U.S.A.

Stores Online - Storesonline - PMI - Wealth Information Network ripoff, dishonest business practices Orem Utah
Rip-Off Report Investigation: shows that StoresOnline & iMergent is fulfilling its commitment to provide excellent customer service. Rip-off Report gives StoresOnline a POSITIVE rating in customer support and quality assurance. StoresOnline pledges to resolve complaints and address any issues from the past, present and in the future - committed to 100% satisfaction - whatever it takes say company executives.

*Consumer Comment: Please file your reports with the attorney general

*Consumer Comment: Stores Online has agreed to refund my money

*Consumer Comment: Wealth Information Network will refund my money, but I still haven't gotten a response from Stores Online

*Consumer Suggestion: One way to try to put this scam company out of business

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I paid $150 to Stores Online for a yearly fee to host my website. This $150 was supposed to be for every month of the year, so it would average $12.50 per month.

Stores Online also works with some other companies called PMI and Wealth Information Network. I started to realize that this so-called opportunity from Stores Online wasn't as good as the company had promoted it to be. There were a number of discrepancies between the way I was taught to build the business at the seminar I went to and the way the Stores Online employees actually taught me.

The bottom line is that I have been involved with Stores Online since late August, and I still haven't earned any money with them. The company assigned a coach to me, and this coach gave me the impression that I would be earning money at this point in the process. To date, I have not earned a single penny with the website from Stores Online. I started to figure out that this type of business is saturated and that very few people will ever succeed with this opportunity.

I also had to start paying about $25 per month for a merchant services company to process my credit card transactions, even if I didn't earn any money from the website. All these expenses were starting to add up. Also, since I wasn't making money, one of the employees from Stores Online encouraged me to start paying for Pay-Per-Click services to try to get some sales for my website. This would have added to all my other costs after I had already paid more than $2000 for the website in addition to other various charges. The person was just trying to string me along and keep me in the program.

As far as the company's so-called training is concerned, Stores Online is not even willing to pay for a toll-free number for their business, so I paid for a lot of calls out of my pocket to call them to straighten out problems with my website.

Some of these problems were actually caused from the company's employees in their chat room. This chat room is a real joke! Many of their chat room employees are poorly trained, and several times these employees actually messed up my website. The people at PMI could not fix the problem, so I had to call Stores Online (again at my expense) to correct the problems that their own chat room employees created. I complained to Stores Online about their poorly-trained chat room employees, but nothing ever seemed to get done about it.

I was assigned a personal coach from PMI (the company that works with Stores Online). Her name was Carmen Lawson. The first day I spoke with her, I could tell her attitude was terrible, and she didn't care about helping me. I spoke to Marc Varone from Wealth Information Network, and he said "Carmen just comes across that way." He said he would assign me another coach after I told him I would not work with Carmen anymore.

The coach who was assigned to me after Carmen was Ryan Morehouse, and he was much better than Carmen. However, there were 3 or 4 times he told me information that was incorrect, so he was not trained well enough to do his job. The 30 minute, once-a-week, sessions were not nearly enough to help me learn this business. He was always in a hurry to get off the phone.

Also, some of the reps at PMI were not very knowledgeable about their jobs. Some of them were good, but others were not able (or willing) to help me with simple requests. I sometimes had to call Stores Online (again at my expense) to try to resolve the problem.

The representatives from Stores Online were very deceptive because they didn't tell me about all the extra charges involved in building the business. They also did not tell me up front about how long it would really take before I could "hopefully" start earning some money with my website.

The people with these 3 companies apparently do not communicate very often with each other. Just 3 days ago, I spoke to Greg Hall from Stores Online (he says he is one of the supervisors). He told me that my website is not doing well because I do not have enough keyword phrases in the meta tags. I then called Andy Lauder, from PMI, and Mr. Lauder told me that I DO have enough keyword phrases, and that Greg Hall, from Stores Online, is wrong. This is only one example of how these people's right hand does not know what their left hand is doing and how they don't bother to communicate with each other. Both of these guys are supposed to be trained professionals, so who am I to believe when they disagree?

Speaking of Greg Hall, I spoke to him recently about trying to get a refund. He had such an attitude with me that I became very angry with him. His tone of voice sounded like somebody who was saying I've got your money, and you can't do anything about it. After I became angry, he hung up on me, and he would not accept any of my calls.

I spoke to Greg Hall's supervisor, Patricia Creviston. Ms. Creviston also told me that the company will not offer a refund to me. Instead, she directed me to an extensive amount of marketing material on the Stores Online website. She told me that my website is not successful because I have not utilized this marketing material, and she also told me I haven't worked hard enough on my site. In my opinion, I have worked my tail off to build this site, including an article I wrote that I submitted to article submission companies.

Most of the information that Patricia Creviston directed me to was not really information that would help me market the site, but it was common knowledge type information. I have been trained a certain way by my personal coach at PMI, and now Patricia Creviston is telling me that these things are not enough to help me be successful with my site. When I told her I was trained this way, she told me to take it up with PMI. However, I am requesting my money back from Stores Online, not PMI. Ms. Creviston talked and talked, but she didn't really say anything (if you know what I mean).

In summary, I am requesting my $150 back from Stores Online. I decided not to be involved with this company anymore because I believe they were dishonest with me as far as income expectations with the website are concerned, and I also believe there is a lack of professionalism and training from the company. I do not believe these people tell the truth! Until I got involved with Stores Online, I had never dealt with a company that absolutely refuses to work with me at all on a refund. I consider this to be a serious red flag! I truly hope these dishonest people can be put out of business!

Stores Online charged me $150 for the whole year to cover every month of the year, but I wanted to opt out of their program after a little more than a month. They are not justified in keeping the rest of my money. I am requesting a full refund because I did not earn a single penny with the company, so their opportunity was not what they said it was.

Tim
Alpharetta, Georgia
U.S.A.

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This report was posted on Ripoff Report on 01/11/2006 03:31 PM and is a permanent record located here: http://www.ripoffreport.com/r/Stores-Online-Storesonline-PMI-Wealth-Information-Network/Orem-Utah-84097/Stores-Online-Storesonline-PMI-Wealth-Information-Network-ripoff-dishonest-business-171380. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.

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Updates & Rebuttals

#1 Consumer Comment

Please file your reports with the attorney general

AUTHOR: Shemonika - (U.S.A.)

File your complaints with the attorney general's office in Utah and your home state, I will advise not file a complaint with the bbb. The bbb will only collect reports, not solve them. Storesonline is facing several lawsuits from shareholders and some consumers, this is why they are starting to refund monies back. Good luck to all those trying to deal with this company.
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#2 Consumer Comment

Stores Online has agreed to refund my money

AUTHOR: Tim - (U.S.A.)

I received a phone call from Mary Silva, the person who deals with Attorney General complaints for Stores Online. She said the company will refund my $150, so I wanted to pass along this update. I had previously spoken to Greg Hall and Patricia Creviston about a refund, and they did not cooperate at all. My report with the A.G. helped me to resolve this situation.
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#3 Consumer Comment

Wealth Information Network will refund my money, but I still haven't gotten a response from Stores Online

AUTHOR: Tim - (U.S.A.)

Marc Varone of Wealth Information Network has agreed to refund 100% of my money, but Stores Online still has not responded to me at this point.
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#4 Consumer Suggestion

One way to try to put this scam company out of business

AUTHOR: Tim - (U.S.A.)

Hello guys,

I spoke to the Utah Dept. of Commerce about filing a complaint against Stores Online. This agency said I can file a complaint with them (the agency), and they will forward the complaint to the Attorney General. The Attorney General has the ability to shut Stores Online down if they find that the company has violated certain rules. However, the Attorney General will not accept complaints directly from consumers. I urge you all to join me in my fight to get Stores Online shut down. It will not be easy, but we can do this as a team! You can contact the Utah Dept. of Commerce at 800-721-7233, and they will forward your written complaints to the Attorney General.
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