arbitrary
  • Report: #193375

Complaint Review: Stores Online

Thank You

Read how Ripoff Report saves consumers millions.

  • Submitted: Fri, May 26, 2006
  • Updated: Sat, August 26, 2006

  • Reported By:atlantic highlands New Jersey
Stores Online
754 E. Technology Avenue Orem, Utah U.S.A.

Stores Online, Imergent Very pushy, mislead, over priced, ignore my requests for a refund, try to talk their way out, not organized, bad reputation Ripoff Orem Utah

*Author of original report: Most recent activity

*Author of original report: Thanks to everyone that has written to me so far

*Author of original report: Update & More info

What's this?
What's this?
What's this?
Is this
Ripoff Report
About you?
Ripoff Report
A business' first
line of defense
on the Internet.
If your business is
willing to make a
commitment to
customer satisfaction
Click here now..

Does your business have a bad reputation?
Fix it the right way.
Corporate Advocacy Program™

SEO Reputation Management at its best!

I recently attended an internet workshop that I was invited to with Stores Online, it was a long ten hour seminar with no breaks except for lunch. They appoint a salesperson to the section you're sitting and they "visit" over and over throughout the workshop (while it's going on) and talk to you about making a purchase. Forms are handed out asking you lots of personal information like your SS #, how your credit is, what type of financial situation your in and so on.

The speaker that says he was hired by Stores Online but is not an employee raves about the company and was very good at building confidence in the possible purchase you are being offered. They throw prices around and then make a "one day special offer". I purchased a six store set up because that seemed like it would be the best deal.

My internet experience is already have built several web pages for people and myself so I really didn't need this but it was presented as one complete package, easy to follow with great customer service. Anyone that has already purchased hosting pkgs or and type of software knows that good customer service is hard to come by so the fact that they kept going on about how great it was really sold me.

I made my purchase and I was leaving for vacation the next morning, which I had told them that's why I traveled out of my area to attend the workshop because the one near my home was on the day I was leaving for vacation. When I got back is when I started reading all the material that was given to me AFTER my purchase. To my surprise I started finding quite a few things that were different than what was said at the workshop. In addition there was a section convienently behind the first page of my receipt (they call a contract, by the way) and in between a carbon. Who looks there? What is said was purcahser has three days to review their purchase and can ask for a refund, after that your otta luck? Obviously I was passed my three days and who can reveiw something like this in three days anyway? Also, I find out later they are saying that's a contract when I made sure to ask at the workshop are there any contracts we would have to sign and they said NO.

I admit it was stupid to buy something like this in one day but I would not sign a (contract) or spend over $6,000 knowing I only had three days to review and return. They seem to leave out a lot when talking to you. I asked so many questions the salesperson joked that I win the award for the most questions asked but am I suppose to think of everything? Don't they have a responsiblity to tell you or give you everything before your purchase.

After finding out about the three day policay and noticicng all the differences, I started to email the company with questions and also called. The answers I received were also different so I started to really worry that I made a hugh mistake. Started my research on the internet and found hundreds of complaints about Stores Online with the BBB and lots of law suits. That was the final straw, so I called the company to say I want a refund and I was told "thats not an option" so I explained that I never used any of the software, never logged in to the account and about all the different answers I was getting. I also mentioned twhat I found on the internet about the company. The person was very nasty and said that it's a publically traded company so there would be lots of stuff like that on the internet, huh? She also had an answer for everything, saying that she will correct the people that were giving me different answers. I said I didn't care but she wouldn't budge.

I don't have an extra $6,000 sitting around for scams and I work ten hours a day plus a part time job just to pay the bills so I cannot afford to waste this money on a company that doesn't care about people and wants to just rip them off.

I emailed the CEO (found email address on here) not sure if he will read it or even get it. I emailed, did the live chat with Stores Online and called there and left a message I want a refund. No one answered the phone when I called several times. I also filed a complaint with my states attorney general and filed a dispute with my credit card company. Just waiting to see if they do the right thing. If anyone can help me, I would really appreciate it Thanks.

Maryann
atlantic highlands, New Jersey
U.S.A.

Click here to read other Rip Off Reports on Storesonline

This report was posted on Ripoff Report on 05/26/2006 06:17 AM and is a permanent record located here: http://www.ripoffreport.com/r/Stores-Online/Orem-Utah-84097/Stores-Online-Imergent-Very-pushy-mislead-over-priced-ignore-my-requests-for-a-refund-193375. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.

Click Here to read other Ripoff Reports on Stores Online

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Search Tips
Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?
REBUTTALS & REPLIES:
0Author 3Consumer 0Employee/Owner
Updates & Rebuttals

#1 Author of original report

Most recent activity

AUTHOR: Maryann - (U.S.A.)

I have settled my complaint with Stores Online satisfactory.
Respond to this report!
What's this?

#2 Author of original report

Thanks to everyone that has written to me so far

AUTHOR: Maryann - (U.S.A.)

Hello,

Thanks to everyone that has written to me so far, I haven't put the site up yet but I'm working on it. I wrote to Dateline NBC about Stores Online and from what I understand they did an investigation of them before so maybe they would like to do an updated story. There's plenty of people ready to speak up about the company. Maybe if everyone that reads this can also write to Dateline? That would have a stronger impact if a lot of people write. As far as my story, Stores Online never responded to the BBB complaint so I had to resubmit it (what a surprise) then finially they did and refered to me by the wrong name and as Mr & Mrs, once again they don't have their act together. They emailed me weeks ago that I'm on their calling list because I emailed them and said they never respond......guess what? They never called me, so I wrote to them again and they wrote back about two weeks later. This is the great service I paid for and have yet to see. If they put as much energy into giving good service and selling a quality product as they do in there BS workshops then they would probably have a decent company without all the complaints. Thanks for reading, Mary Ann
Respond to this report!
What's this?

#3 Author of original report

Update & More info

AUTHOR: Maryann - (U.S.A.)

Since the original report I have filed with the FBI internet scam agency, wrote to two NY TV stations in my area (waiting for them to call me)and emailed the hotels that I know they have their workshops and oh let me not forget....I called SOL again, emailed them several times and sent them a certified letter. The only reply I received was an email telling me I signed a contract I have to abide by. First of all what they are calling a contract is a receipt, it even says so on the form, also it says Business to Business Order Form....I am not a business. In addition they were so suppose to abide by this so called contract but have not. There service is so bad that after I complained and said I want a refund they suggested I sell my package to my friends and family. Why would I sell something I don't even want anything to do with to people I care about? I have been working in customer service type positions for over twenty years and have never seen anything so bad.

I already design web sites and btw get to the top of search engines w/o Stores Online help or stupid so called secrets. I'm currently building a site with every link out there that informs people about this company and the (5) sites I already manage will soon have info. Also, if anyone would like to share their story with others you can email me at tellwhathappened@hotmail.com - I will update this soon with a phone number to reach me, especially if you are planning on attending a workshop you need to hear the truth not a slick salesperson.

Some of the other complaints in here have contact info for D.Danks but the numbers are disconnected and he doesn't reply to the email, if that's even legit.
Respond to this report!
What's this?
Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?

Advertisers above have met our
strict standards for business conduct.



Ripoff Report Legal Directory