- Report: #208810
Report - Rebuttal - Arbitrate
Complaint Review: Stores Online
Stores Online754E. Technology Ave. Orem, Utah U.S.A.
Stores Online ripoff and high handed attitude Orem Utah
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I signed up for 6 packages last year April after attending a hyped up seminar in Singapore. The total package cost me +$5,000.00. I couldn't pay the whole lot in one go, so I decided on a first down payment of $3,400.00, and had the balance paid by instalment via the credit card.
However, after a couple of months, I realised that I wasn't getting my money's worth, and wanted to cancel the package.
There was no way for me to reach anybody in Stores Online: the only online help was their so-called help desk, which, I believe was an out-sourced company somewhere in the Philippines.
(I recognised the slang).That doesn't matter. I wrote into this help desk called firstname.lastname@example.org to voice my dissatisfaction, and demanded to have my package cancelled. Of course this people were not in a position to grant me that: they had to check with their masters at Stores Online.
A couple of days later, somebody from Stores Online called me. I explained the same thing to him. The only was out, he said, was for me to re-sell my package to somebody else. Now, why would I want to sell these to my friends or relatives if I find this of no use at all.
I decided to cancel my credit card account just to stop them from continuing their deductions of the instalments.
What I learned then, was that, Stores Online had actually got another company billing me, a company called Duvera Financial. That means, Stores Online has actually got the payment already, and it was Duvera Financial that I was owing the money. Too bad, I did not sign any contract with Duvera, but they were coming after me strong to collect., with warnings of law suits. Wrote back to them that I actually had written in to Stores Online helpl desk to cancel my package, as I found it over priced, and not to my satisfaction. I got no reply from them on this. But their letters on demand and threats of suit kept coming in. When I stopped my payments, I was owing them about $5,000.00.
Theiur latest letter of demand, this time from another collection company called Vengroff, Williams and Associates, Inc. was for $6,431.00. How on earth did the amount sudden go up by another $1,000.00?
What can victims like us be protected against such bad business practice?
Click here to read other Rip Off Reports on Storesonline
This report was posted on Ripoff Report on 08/31/2006 08:57 AM and is a permanent record located here: http://www.ripoffreport.com/r/Stores-Online/Orem-Utah-UT-84097/Stores-Online-ripoff-and-high-handed-attitude-Orem-Utah-208810. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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