- Report: #217926
Report - Rebuttal - Arbitrate
Complaint Review: StoresOnLine
StoresOnLine745 E. Technology Ave., Orem, Utah 84097 Internet United States of America
StoresOnline Review Scam | Complaints INVESTIGATION: StoresOnline commitment to 100% customer service.
Rip-Off Report Investigation: shows that StoresOnline & iMergent is fulfilling its commitment to provide excellent customer service. Rip-off Report gives StoresOnline a POSITIVE rating in customer support and quality assurance. StoresOnline pledges to resolve complaints and address any issues from the past, present and in the future - committed to 100% satisfaction - whatever it takes say company executives.
SPECIAL UPDATE: April 15 2011: StoresOnline remains committed to increased customer satisfaction and has improved their business practices over the years to better serve their customers. StoresOnline is truly dedicated to making sure their customers are satisfied and that any complaints which do arise are addressed promptly and fairly.
To date, StoresOnline has made good faith efforts to resolve all complaints reported on Rip-off Report. Based on our experience, the member business has proven to be among the top members of the Rip-off Report Corporate Advocacy Business Remediation and Customer Satisfaction Program as a Verified Safe Business.
Over time and since becoming a member, StoresOnline has remained actively engaged and improving the way they address customer service complaints. As an active and current member of the Rip-off Report Corporate Advocacy Business Remediation and Customer Satisfaction Program we are happy to report that now more than ever StoresOnline remains committed to improving customer satisfaction.
Remember, no company or individual can ever satisfy 100% of the people 100% of the time. There are no products or services that will always be perfect for everyone and even the best companies will receive complaints from time to time. However, by participating in the Corporate Advocacy Program, the member business has made a commitment to working with its customers to resolve complaints quickly and fairly whenever possible.
Please keep in mind that as a consumer you have some responsibilities as well. Success has many definitions that based on your past experiences, current situation and your perceived expectations. Success with any product or service is always based on the proper application and understanding. The fastest car will not run if you never turn the engine on. Look at how you used the product or service that was provided in relation with the instructions that you received. The Corporate Advocacy Business Remediation and Customer Satisfaction Program will help you get your voice heard but please be prepared with documentation and fair representation of your concern, also have an idea of how the company can fix your concern. Can they offer additional services, extend warranties, offer a fair refund or just get you talking with someone that can help. ..let them know and let us know!
*Any consumer not receiving satisfaction from a member of the Corporate Advocacy Program should email us at firstname.lastname@example.org
Editors UPDATE: Positive Rating and Recognition has been given to StoresOnline for its Commitment to Excellence in customer service.
Rip-off Reports investigation of StoresOnline uncovers an ongoing commitment to total customer satisfaction. This means that customers can expect that StoresOnline will always work towards finding a mutually satisfactory resolution to any complaints or concerns. StoresOnline listens carefully to client concerns and sees them as an opportunity to learn from past mistakes and become more efficient as a company in the product offers and the support for customer service.
One top executives in the internet marketing industry stated to Rip-off Report, that StoresOnline's corporate philosophy is that customers are a valued. Our company is committed to listening to customers and responding to their needs. This ensures that we will always be successful and offer 100% satisfaction.
Another top executive of the company stated to Rip-off Report, that the company's policy is to add value to every service. The company knows that successful businesses are based on valuing the customer and taking care of the customer's needs. StoresOnline is committed to ensuring that customers are happy withe the product and service provided by the company. StoresOnline is committed to always doing right by the customer. With customers in 26 countries and territories around the world, this is essential to our company's success.
Rip-off Report has confirmed that StoresOnline takes quality control very seriously. StoresOnline recently engaged Aseptic bottling, the state-of-the-art bottling process for nutritional beverages. Through this pharmaceutical level production program, StoresOnline ensures a quality product every time. Customers can count on repeatability of the highest product standards possible. Rip-off Report was pleased to learn that StoresOnlines past and current approach to business is focused on its pledge to total commitment towards customer satisfaction.
StoresOnline recognizes that complaints posted on Rip-off Report (true or not) are issues that need to be addressed and if handled correctly can be valuable learning opportunities. With the feedback generated by Rip-off Reports Investigation StoresOnline has instituted changes that ensure customers a more streamlined approach to problem resolution and a total overall commitment to her client experience.
In summary, after our investigation, which included discussions with StoresOnline and many of the company's past and current associates, Rip-off Report is convinced that StoresOnline has been and is committed to quality delivery of services resulting in total customer satisfaction.
Read more about StoresOnline Commitment to Excellence and Total Consumer Satisfaction and why consumers should feel safe, confident and secure when doing business with a member of Rip-off Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program. ..yes, a long name for a program that does a lot for both consumers and businesses alike.
Read about Rip-off Report Corporate Advocacy Business Remediation & Customer Satisfaction Program,..A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. this program works.
===================== NOW TO THE ORIGINAL REPORT THAT WAS FILED ===================== StoresOnLine ripoff dishonest fraudulent non-existent support identity theft very high pressure sales "scammers" criminals Orem, Utah Internet
I am a resident of Plattsburgh, NY. On September 12, 2006, I attended a "luncheon/seminar" presented by storesonline.com in Plattsburgh. I signed up for the next seminar that was held on September 30, 2006, in Boltan Valley, Vermont. There were about 50 people.
It was a very long day, made even worse for me because of the distance I'd had to travel. During the course of the day, I signed up to become a "business owner" with the company.
Because of the lateness of the hour when I got home, I did not actually start trying to get online until the next day (Oct 1, 2006). During my attempts to do this, I kept running into Pop-up blocks and such. I've tried to reach these people both on the phone and online, with no luck.
Just recently, I've found, much to my chagrin (to put it mildly), I've found out that this company has class-action suits against them in 14 different states (I haven't seen Vermont listed as one of them, AS YET!), and my financial advisor has also told me about these suits.
My recourse to this so far has to be to contact my credit card company to contest the charge (where the down payment was made), and to block any further payments. I am also in the process of locating various agencies to alert them to the very real possibility of fraud with this company. So far, I've been able to get addresses and phone numbers for the State Attorney General in both New York State and Vermont, as well as the Better Business Bureau.
I will fight this, if it comes down to it (I've also been in contact with my lawyer in this matter), and, even if I've lost the initial down payment of $2,000.00, I will have blocked the rest of the money.
I am given to understand that this has been going all across the country, and individual people have been bilked out of thousands of dollars. This is being done to thousands of people who really can't afford this to happen. These people have worked hard to get a certain amount in their "nest egg", and these people have taken that away from them.
Although I'd like to see the perpetrators put into prison for a very long time (the rest of their natural lives might be sufficient), I will settle for seeing them out of business, and some portion of the monies dispursed to ALL victims of this scam.
Mary jJane Plattsburgh, New York
This report was posted on Ripoff Report on 10/27/2006 07:48 AM and is a permanent record located here: http://www.ripoffreport.com/r/StoresOnLine/internet/StoresOnline-Review-Scam-Complaints-INVESTIGATION-StoresOnline-commitment-to-100-custo-217926. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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