The worst business mistake of my life was buying a website and method of processing credit cards from StoresOnline.
I have done a lot of seminar work in my lifetime and was completely impressed with StoresOnlines presentation and method of "putting you in their net." However, like the character in "Catch Me If You Can," they appear to me to be extremely slick con artists and liars.
Nothing was as represented. We had to do all of the work after having been told that StoresOnline's main service was to host and "build" our websites. E-mails and phone calls were usually not returned. When you finally do get ahold of someone, you are inevitably given another runaround.
This has been happening to us since March of 2002. We finished, or thought we had finished, setting up our website in August of 2002. We then set out to get listed on the search engines. After finding that the vast majority of sites StoresOnline promised to list us on were complete garbage, we then hired a company keep us listed on the primary search engines for the next year. Unfortunately, this company informed us that none of the web pages were properly formatted, and so we wouldnt be able to be listed.
Needless to say, we have not received any orders. Last week and the week before we did talk with StoresOnline customer support people who had been recently hired. One of them was a little helpful as she informed us what "meta tags" are -- and that they had never been completed by Han Butler, who was the StoresOnline employee who took our text and "slugged" it into their templates.
I feel that he purposely did not complete the meta tags properly as revenge for all of the corrections to our site that we demanded when we found out how many mistakes he had made. He really seemed like he had no idea what he was doing.
My company consists of my business partner, my sister, my secretary amd myself and all of us have experienced every negative thing that appears on this website with the exception of being elderly retirees that have had their retirement funds ripped off.
The "coaches" (who called to announce that we had been specially selected to be turned into super heroes so that we could stand up "next year" in the seminar and tell everybody how successful we had been with Stores Online) did not win us over. In fact, when I announced that I was not going to make a decision that day, because I was being pressured to do so, the "coach" laughed at me and made a smart-alec remark of good luck.
The final straw was last week, when my secretary and I called StoresOnline and demanded that they fix the website--at their cost--so it could be properly listed on the search engines. The customer service rep we talked to tried very hard to give us the runaround, saying we needed to look at "such and such page of our tutorial," and that we obviously had no idea what we were doing, and that she had to do the same things when she built her own website with StoresOnline.
She also placed us on hold multiple times (for at least 10 minutes a whack), and ultimately told us that we were confused, that StoresOnline was not in the business of building websites, that they only hosted!!
Of course, we were outraged and demanded to speak to a supervisor. She said none was available. We said we'd wait. Then she said we'd have to file a request to speak to someone higher up, and that it would take 10-15 business days to get a reply.
So, if you still can, save your money, save your time, save your sanity, and DO NOT deal with this company. We are very interested in either finding a class-action lawsuit we can join or putting one together. Please contact us if you're interested or have any information.
U.S.A. Click here to read other Rip Off Reports on Storesonline