- Report: #57237
Report - Rebuttal - Arbitrate
Complaint Review: StoresOnline, Inc.
StoresOnline, Inc.754 E. Technology Ave. Orem, Utah United States of America
StoresOnline Review: StoresOnline & iMergent commitment to 100% client satisfaction
*UPDATE: Rip-Off Report Investigation: shows that StoresOnline & iMergent is fulfilling its commitment to provide excellent customer service. Rip-off Report gives StoresOnline a POSITIVE rating in customer support and quality assurance. StoresOnline pledges to resolve complaints and address any issues from the past, present and in the future - committed to 100% satisfaction - whatever it takes say company executives.
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SPECIAL UPDATE: November 10 2011: StoresOnline remains committed to increased customer satisfaction and has improved their business practices over the years to better serve their customers. StoresOnline is truly dedicated to making sure their customers are satisfied and that any complaints which do arise are addressed promptly and fairly.
To date, StoresOnline has made good faith efforts to resolve all complaints reported on Rip-off Report. Based on our experience, the member business has proven to be among the top members of the Rip-off Report Corporate Advocacy Business Remediation and Customer Satisfaction Program as a Verified Safe Business.
Over time and since becoming a member, StoresOnline has remained actively engaged and improving the way they address customer service complaints. As an active and current member of the Rip-off Report Corporate Advocacy Business Remediation and Customer Satisfaction Program we are happy to report that now more than ever StoresOnline remains committed to improving customer satisfaction.
Remember, no company or individual can ever satisfy 100% of the people 100% of the time. There are no products or services that will always be perfect for everyone and even the best companies will receive complaints from time to time. However, by participating in the Corporate Advocacy Program, the member business has made a commitment to working with its customers to resolve complaints quickly and fairly whenever possible.
Please keep in mind that as a consumer you have some responsibilities as well. Success has many definitions that based on your past experiences, current situation and your perceived expectations. Success with any product or service is always based on the proper application and understanding. The fastest car will not run if you never turn the engine on. Look at how you used the product or service that was provided in relation with the instructions that you received. The Corporate Advocacy Business Remediation and Customer Satisfaction Program will help you get your voice heard but please be prepared with documentation and fair representation of your concern, also have an idea of how the company can fix your concern. Can they offer additional services, extend warranties, offer a fair refund or just get you talking with someone that can help. ..let them know and let us know!
*Any consumer not receiving satisfaction from a member of the Corporate Advocacy Program should email us at firstname.lastname@example.org
Editors UPDATE: Positive Rating and Recognition has been given to StoresOnline for its Commitment to Excellence in customer service.
Rip-off Reports investigation of StoresOnline uncovers an ongoing commitment to total customer satisfaction. This means that customers can expect that StoresOnline will always work towards finding a mutually satisfactory resolution to any complaints or concerns. StoresOnline listens carefully to client concerns and sees them as an opportunity to learn from past mistakes and become more efficient as a company in the product offers and the support for customer service.
One top executives in the internet marketing industry stated to Rip-off Report, that StoresOnline's corporate philosophy is that customers are a valued. Our company is committed to listening to customers and responding to their needs. This ensures that we will always be successful and offer 100% satisfaction.
Another top executive of the company stated to Rip-off Report, that the company's policy is to add value to every service. The company knows that successful businesses are based on valuing the customer and taking care of the customer's needs. StoresOnline is committed to ensuring that customers are happy withe the product and service provided by the company. StoresOnline is committed to always doing right by the customer. With customers in 26 countries and territories around the world, this is essential to our company's success.
Rip-off Report has confirmed that StoresOnline takes quality control very seriously. StoresOnline recently engaged Aseptic bottling, the state-of-the-art bottling process for nutritional beverages. Through this pharmaceutical level production program, StoresOnline ensures a quality product every time. Customers can count on repeatability of the highest product standards possible. Rip-off Report was pleased to learn that StoresOnlines past and current approach to business is focused on its pledge to total commitment towards customer satisfaction.
StoresOnline recognizes that complaints posted on Rip-off Report (true or not) are issues that need to be addressed and if handled correctly can be valuable learning opportunities. With the feedback generated by Rip-off Reports Investigation StoresOnline has instituted changes that ensure customers a more streamlined approach to problem resolution and a total overall commitment to her client experience.
In summary, after our investigation, which included discussions with StoresOnline and many of the company's past and current associates, Rip-off Report is convinced that StoresOnline has been and is committed to quality delivery of services resulting in total customer satisfaction.
Read more about StoresOnline Commitment to Excellence and Total Consumer Satisfaction and why consumers should feel safe, confident and secure when doing business with a member of Rip-off Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program. ..yes, a long name for a program that does a lot for both consumers and businesses alike.
Read about Rip-off Report Corporate Advocacy Business Remediation & Customer Satisfaction Program,..A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. this program works.
===================== NOW TO THE ORIGINAL REPORT THAT WAS FILED
===================== StoresOnline ripoff Orem Utah
I attended a seminar held by StoresOnline in November and then paid $20 to attend a WORKSHOP where I was completely convinced with their presentation that if an individual or individuals could sell dog poop and tumbleweeds that I surely would be a success with the chosen products that I wanted to sell online. I invested several thousand dollars to get the professional backing from StoresOnline.
None of the things promised by StoresOnline at the seminar have actually been carried out. I built my own web sites as encouraged by StoresOnline with the belief that when they reviewed them, all the necessary changes to make my site as professional as possible would be done by their programmers prior to publication.
My web sites supposedly were reviewed by my own personal programmer; I lost sales because the merchant account was not checked and thus, the sales were rejected. Also, again my sites were never critiqued by a professional programmer to ensure a professional web site, which was promised at the seminar I attended in November 2002.
I purchased 6 electronic storefronts, which basically has been nothing more than a program to build a website. I thought I was buying the expert assistance in assuring that my online stores would be perfect in every way and the needed traffic and expert advice would be available whether I knew to ask or not. As stated at the seminar, Storesonline would preview my storefront and align my ideas with theirs and produce a guaranteed professional storefront to ensure that no mistakes went out. No store was even supposed to be published until this was done.
The so-called previews have missed errors in my programming, plus a required knowledge of HTML was needed, of which I have only very basic know how. No professional programmer advice was given as to how I might improve the appearance of my stores. Help was simply to tell me to go elsewhere to learn how to do that. Any changes to my web sites had to be made through the changes department and any actual programming would have cost yet another $50 an hour, which I did not want to do as it had already cost me a fortune not to mention the need for hundreds of dollars more to promote the stores.
I paid thousands of dollars for PROFESSIONAL ASSISTANCE and got basically the minimum, a web site building program, which I had and information, which is available in books and on the Internet for free.
I paid an outside designer to help me because I was not getting the help I needed through Storesonline and I wanted a professionally built store. Even she was unable to get the support and assistance needed to upload the newly designed web site. The representatives at the seminar said there would not be a problem to change a ready-built web site to Storesonline. Not so. It is almost impossible to get the assistance needed. Also stated was that should you decide to not stay with Storesonline, your stores would still be yours.
To move them elsewhere for hosting means that you must basically rebuild your store as you do lose a lot in the move.
On December 23, 2003, was again approached by Storesonline. I really wanted to succeed with this, so I was all for becoming the StoresOnline Texas Success Team for which I credited to my credit cards several thousand more dollars TO STORESONLINE for PMI Coaching. Out of this, we only received ten 20- to 30-minute phone calls with a person who basically told me where to go on the Internet to find information on how to promote my website.
I should be demanding a much larger refund than what I am due to the cost of advertising a faulty web site, time lost doing everything myself as well as the stress and expense caused by being involved with StoresOnline. I ended up with what I thought was a heart attack, but according to the cardiologist was only stress related. That also cost me another $600.00 in medical bills.
The debt continues to grow due to having to move my websites to a more reputable host, which despite the assurance of StoresOnline that you would be able to do this without problem, will have to all be rebuilt. Thus, lost income due to downtime, new hosting fees, plus web designer fees, ongoing advertising losses, possible lost sales due to being down, credit card fees and interest accumulation, etc
A representative DID contact me, but all he did was make every effort to convince me that I was wrong and that StoresOnline had done exactly what they said they would do. I told me I wanted my full refund and he informed me that that was not an amicable agreement for StoresOnline.
My refund is approximately $10,000 and I want every dime of it back.
Alice Odessa,, Texas
Click here to read other Rip Off Reports on Storesonline
This report was posted on Ripoff Report on 05/16/2003 03:23 PM and is a permanent record located here: http://www.ripoffreport.com/r/StoresOnline-Inc/Orem-Utah-84097/StoresOnline-Review-StoresOnline-iMergent-commitment-to-100-client-satisfaction-UPDAT-57237. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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