- Report: #76518
Report - Rebuttal - Arbitrate
Complaint Review: StoresOnline
StoresOnline754 E. Technology Ave., Orem, UT 84097-6204 Orem, Utah United States of America
StoresOnline not a ripoff - feel confident & secure when doing business with StoresOnline.
Rip-Off Report REVIEW: shows that StoresOnline & iMergent is fulfilling its commitment to provide excellent customer service. Rip-off Report gives StoresOnline a POSITIVE rating in customer support and quality assurance. StoresOnline pledges to resolve complaints and address any issues from the past, present and in the future - committed to 100% satisfaction - whatever it takes say company executives.
SPECIAL UPDATE: October 15 2012: StoresOnline remains committed to increased customer satisfaction and has improved their business practices over the years to better serve their customers. StoresOnline is truly dedicated to making sure their customers are satisfied and that any complaints which do arise are addressed promptly and fairly.
To date, StoresOnline has made good faith efforts to resolve all complaints reported on Rip-off Report. Based on our experience, the member business has proven to be among the top members of the Ripoff Report Corporate Advocacy Business Remediation and Customer Satisfaction Program as a Verified Safe Business.
Over time and since becoming a member, StoresOnline has remained actively engaged and improving the way they address customer service complaints. As an active and current member of the Rip-off Report Corporate Advocacy Business Remediation and Customer Satisfaction Program we are happy to report that now more than ever StoresOnline remains committed to improving customer satisfaction.
Remember, no company or individual can ever satisfy 100% of the people 100% of the time. There are no products or services that will always be perfect for everyone and even the best companies will receive complaints from time to time. However, by participating in the Corporate Advocacy Program, the member business has made a commitment to working with its customers to resolve complaints quickly and fairly whenever possible.
Please keep in mind that as a consumer you have some responsibilities as well. Success has many definitions that based on your past experiences, current situation and your perceived expectations. Success with any product or service is always based on the proper application and understanding. The fastest car will not run if you never turn the engine on. Look at how you used the product or service that was provided in relation with the instructions that you received. The Corporate Advocacy Business Remediation and Customer Satisfaction Program will help you get your voice heard but please be prepared with documentation and fair representation of your concern, also have an idea of how the company can fix your concern. Can they offer additional services, extend warranties, offer a fair refund or just get you talking with someone that can help. ..let them know and let us know!
*Any consumer not receiving satisfaction from a member of the Corporate Advocacy Program should email us at firstname.lastname@example.org
StoresOnline ripoff those who can least afford it Orem Utah
We got a letter in the mail about a free presentation that claimed it would tell us how to make lots of money with an internet business. Since my wife has been disabled for years and I had been unable to work since an automobile accident several months earlier, this sounded very attractive. We attended, signed up and paid for a longer (full day) training session.
It all sounded great! We were urged to buy six web sites that we expected them to help us with. We were sure the speakers had said we would get help finding products, making contacts, building our site, and marketing it. Coming to terms with the belief that I might never be able to do physical labor again, this internet thing started to sound even better.
We only had a few hundred dollars in our checking account and they wanted thousands; we weren't sure our credit was that good. But they assured us our credit was good with them, took our last few hundred dollars, showed me where to sign and I did. My wife and I smiled nervously at each other and dared to dream of a time when we would not need to worrry about money. Little did we know that our desire to dream would lead us to be foolishly trusting of the people who made it sound so easy.
What StoresOnline did do for us is hook us up with other companies that would help them rip us off. The promised merchant account cost an extra $1000 (we foundout later that we could have gotten it a lot cheaper in a number of other places), The Links4Trade account was another added expense and I thought it was useless, they reccomended the tax club to us and since we knew nothing about taxes we figured we need expert help and spent more money on that. Oh and when we found out how little help StoresOnline was really going to give us we got really scared and looking for more expert help signed up with PMI a mentoring service affiliated with StoresOnline.
See how this thing just snowballed on us? We put all the money we had intothis venture and continued to incur more debt in an attempt to pump some life into it. We felt like we had no other choice - in for a penny in for a pound. Either we had to make it work or lose everything. Finally, I contacted StoresOnline to inquire about the possibility of selling my websites and found out that even if I do sell them my name stays on them. I would need to get a have a new contract with them and they weren't sure they would be willing to do that!
Now we are wondering if the only option left is bankruptcy. I'd thank StoresOnline for all their help with our dreams but I get the impression they don't much care. Maybe they could suggest how I can pay for next week's rent or groceries.
Rene Spencer, Massachusetts
This report was posted on Ripoff Report on 01/07/2004 08:45 AM and is a permanent record located here: http://www.ripoffreport.com/r/StoresOnline/Orem-Utah-84097-6204/StoresOnline-not-a-ripoff-feel-confident-secure-when-doing-business-with-StoresOnline-76518. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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