• Report: #170294

Complaint Review: StoresOnline

  • Submitted: Tue, January 03, 2006
  • Updated: Sat, February 11, 2006

  • Reported By:kamloops British Columbia
StoresOnline
Orem, Utah U.S.A.

StoresOnline - IMergent - Galaxy Mall - NetGateway - Inetseminars - General Pacific Partners - PMI RIPOFF Dishonest Misleading Orem Utah *EDitor's Suggestions on how to get your money back into your bank account!
Rip-Off Report Investigation: shows that StoresOnline & iMergent is fulfilling its commitment to provide excellent customer service. Rip-off Report gives StoresOnline a POSITIVE rating in customer support and quality assurance. StoresOnline pledges to resolve complaints and address any issues from the past, present and in the future - committed to 100% satisfaction - whatever it takes say company executives.

*Author of original report: As of yet we have not gotten our money back, but visa has credited the money back to our credit card pending contact with storesonline bank.

*Author of original report: As of yet we have not gotten our money back, but visa has credited the money back to our credit card pending contact with storesonline bank.

*Author of original report: As of yet we have not gotten our money back, but visa has credited the money back to our credit card pending contact with storesonline bank.

*Author of original report: As of yet we have not gotten our money back, but visa has credited the money back to our credit card pending contact with storesonline bank.

*Consumer Suggestion: Notify the Canadian Competition Bureau

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We fell for StoresOnline sales pitch.On Dec.20\2005 we attended the full day workshop and purchased a 3 store package.We had not even opened the package when we were told to check out this (ripoffreport.com)site.Well its 2 weeks later and the credit card payment has gone through....BUT... we did contact the credit card company to tell them we are disputing the purchase and were told we have to write a letter(yes pen and paper.. not email) to StoresOnline as well as phone them and tell them we want to cancel and want our money back.

We are in the process of doing this now,and will keep you all posted as to the outcome.

Taken in B.C.

Bev
kamloops, British Columbia
Canada

Click here to read other Rip Off Reports on Storesonline


EDitor's Suggestions on how to get your money back!

HERE IS WHAT RIP-OFF REPORT SUGGESTS YOU DO:

Go to your bank within 60 days of the charge, or as soon as you know about the charge, don't delay, and tell them that there has been fraudulent activity within your account. Explain that you wish to file a dispute, and demand that they assist you in accordance with Federal Regulation E.

According to the majority of victims interviewed by Rip-off Report, those who immediately called their banks to dispute the charges did not get very far. Many victims got the following responses from their banks: we could not do anything for you or you waited too long; it has been more than 60 days.

If the bank is says that you have waited too long, explain to them how you called their 800 number as soon as the charges were found, and were told by the bank that nothing could be done. Remind the bank that they failed to assist you properly at the 800 #, and instead, provided you with an inadequate explanation of your right to dispute. Tell the bank that it's their fault time has expired, and since they gave you the wrong info to begin with, they will just have to deal with it, take the loss and reverse the charges.

Tell them the truth; this was unauthorized and your account was NOT to be charged! Keep emphasizing how you never authorized anything! Direct them to the hundreds of victims reports that were filed on Rip-off Report.com. And if you're at the bank, walk them over to their computer and make them go to this site! If you are on the phone with them, tell them you will wait while they access this site! Either way, be persistent!

DO NOT TAKE NO FOR AN ANSWER!

Let them know nicely, that you were advised to Report them (the Bank) and this situation to the Banking Commission in your state. Since each state has a different name for the agency/controller over banks, find that name before you call or get to the bank so you can throw it in their face. The more knowledgeable you appear to be, the further you will get.

And just continue to demand the Federal Regulation E form! The bank CAN, MUST and WILL reverse the charge! But, you must be persistent; ask to speak to the supervisor or the area manager for all the branches in the state.

Let the bank personnel know you are meeting with the media later in the day, that you would much rather they do the right thing (as most other banks have) by looking at the complaints and immediately reversing the charge(s) to your account; no matter how long ago it was. Be sure to call the Media if necessary so you are telling the truth.

If you have to, be loud (but nice) in front of other customers. If you are just calling by phone, the above tactics should still work. The bank can easily fax or mail to you the Federal Regulation E dispute form.

CHARGES TO YOUR CREDIT CARD

If the charge was to your credit card (not debit card, check card, or checking account), contact the credit card company as soon as possible to request a dispute form. Consumers usually have a little longer to dispute fraudulent credit card charges (up to 6 months), but it is better to act right away. In this type of situation, credit card disputes are usually successful since fraudulent companies often won't contest the disputed charge. In rare cases, credit card companies will review disputes, but refuse to reverse the charges. If this occurs, complain to a manager and let them know you will be filing a report here.

Remember Don't let them get away with it! Make sure they make the Rip-off Report .. The more Reports filed on a Company or individual, the more likely it is that the authorities, media and attorneys will want to take action.

And good luck Let us know how you do!

ED Magedson Founder, Rip-off Report.com & Author of www.ripoffrevenge.com
[email protected]
badbusinessbureau.com
www.ripoffreport.com

Don't let them get away with it.
Make sure they make the Rip-off Report!

We are not lawyers.
We are not a collection agency.

We are Consumer Advocates.
...the victims' advocate

WE are Civil and Human Rights Activists

We are a Worldwide Consumer Reporting News Agency
...by consumers, for consumers

CLICK HERE to read about Credit Card Scams... find out how to get your money back. *Rip-off Report Investigation provides valuable information.

This report was posted on Ripoff Report on 01/03/2006 04:56 PM and is a permanent record located here: http://www.ripoffreport.com/r/StoresOnline/Orem-Utah-84097/StoresOnline-IMergent-Galaxy-Mall-NetGateway-Inetseminars-General-Pacific-Partne-170294. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.

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Updates & Rebuttals

#1 Author of original report

As of yet we have not gotten our money back, but visa has credited the money back to our credit card pending contact with storesonline bank.

AUTHOR: Bev - (Canada)

We are optimistic that we will get the money back though. We should be hearing from Visa within a couple weeks on the matter.

I recieved a phone call from storesonline last week, from a guy asking if we needed help with the site set up. I told him NO that we are cancelling.He asked why so I politely told him that storesonline was a ripoff and it was left at that.He never argued the point, just said ty and hung up.
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#2 Author of original report

As of yet we have not gotten our money back, but visa has credited the money back to our credit card pending contact with storesonline bank.

AUTHOR: Bev - (Canada)

We are optimistic that we will get the money back though. We should be hearing from Visa within a couple weeks on the matter.

I recieved a phone call from storesonline last week, from a guy asking if we needed help with the site set up. I told him NO that we are cancelling.He asked why so I politely told him that storesonline was a ripoff and it was left at that.He never argued the point, just said ty and hung up.
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#3 Author of original report

As of yet we have not gotten our money back, but visa has credited the money back to our credit card pending contact with storesonline bank.

AUTHOR: Bev - (Canada)

We are optimistic that we will get the money back though. We should be hearing from Visa within a couple weeks on the matter.

I recieved a phone call from storesonline last week, from a guy asking if we needed help with the site set up. I told him NO that we are cancelling.He asked why so I politely told him that storesonline was a ripoff and it was left at that.He never argued the point, just said ty and hung up.
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#4 Author of original report

As of yet we have not gotten our money back, but visa has credited the money back to our credit card pending contact with storesonline bank.

AUTHOR: Bev - (Canada)

We are optimistic that we will get the money back though. We should be hearing from Visa within a couple weeks on the matter.

I recieved a phone call from storesonline last week, from a guy asking if we needed help with the site set up. I told him NO that we are cancelling.He asked why so I politely told him that storesonline was a ripoff and it was left at that.He never argued the point, just said ty and hung up.
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#5 Consumer Suggestion

Notify the Canadian Competition Bureau

AUTHOR: Nancy - (Canada)

Please, file a report with the Canadian Competition Bureau, 50 Victoria Street, Gatineau, Quebec, K1A 0C9. Toll free: 1-800-348-5358. Canadian voices need to be heard and their stories documented. The British Columbia Business Practices and Consumer Protection Authority (BPCPA) referred me to the Competition Bureau. They said: "We are aware of the concerns regarding this company and have been in communication with law enforcments offices locally and nationally and have been advised to refer such complaints regarding StoresOnline to the Competition Bureau."

Also, please file with the Utah Division of Consumer Protection. Their complaint form is available from their web site: www.consumerprotection.utah.gov.

On another note, has StoresOnline refunded your money? I look forward to your update.

Best Regards
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