- Report: #203119
Report - Rebuttal - Arbitrate
Complaint Review: StoresOnline
StoresOnline754E Technology Avenue Orem, Utah U.S.A.
StoresOnline. ImergentInc. Reneged on an agreement that allowed me to return the package bought Orem Utah
Rip-Off Report Investigation: shows that StoresOnline & iMergent is fulfilling its commitment to provide excellent customer service. Rip-off Report gives StoresOnline a POSITIVE rating in customer support and quality assurance. StoresOnline pledges to resolve complaints and address any issues from the past, present and in the future - committed to 100% satisfaction - whatever it takes say company executives.
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I immediately placed a stop order on the check and called the company to inform them that I no longer wanted the package. I told them there would not be funds available to clear the check so that it should be destroyed. They objected saying that they had no documentation of the arrangement offered to me by the representative therefore I was liable for the cost of the package ($5,000.)
I then tried to contact the representative (he had given me a business card) but was told that he was not an employee of Storesonline. I reiterated my position with the customer service people telling them that I was going to return the package. I confirmed the entire scenarion with a letter to Ms. DaSilva and did return the package via FedEx. The package was subsequently returned to me and is still in the FedEx box beneath my computer desk.
In January of 2006, I checked my credit report to discover that Storesonline has placed the $5,000. as a debt against me. I wrote to the bureau and also sent them a copy of the letter that I sent to Ms. DaSilva. Today July 27,2006 that negative report has raised a red flag on my mortgate application. Does anyone have any suggestions for handling this matter? Is Storesonline going to be able to continue getting away with their bad business practices? Why are they still in business?
Brooklyn, New York
This report was posted on Ripoff Report on 07/27/2006 12:03 AM and is a permanent record located here: http://www.ripoffreport.com/r/StoresOnline/Orem-Utah-84097/StoresOnline-ImergentInc-Reneged-on-an-agreement-that-allowed-me-to-return-the-package-b-203119. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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