- Report: #214311
Report - Rebuttal - Arbitrate
Complaint Review: StoresOnline
StoresOnline754 E. Technology Ave Orem, Utah U.S.A.
StoresOnline, ripoff, fraudulent billing, scammed by PMI too Orem Utah 84097Orem Utah
Rip-Off Report Investigation: shows that StoresOnline & iMergent is fulfilling its commitment to provide excellent customer service. Rip-off Report gives StoresOnline a POSITIVE rating in customer support and quality assurance. StoresOnline pledges to resolve complaints and address any issues from the past, present and in the future - committed to 100% satisfaction - whatever it takes say company executives.
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We went into this knowing it was a gamble, so my complaint isn't that our sites didn't produce...although SoL DOES make it sound easier than it is. The problem is how they overcharge. You can build sites and have them hosted for peanuts compared to what you pay them. What exactly are you paying them for? That huge pack of paper that supposedly has all the solutions? It's good info, yes, but nothing you couldn't have read in some "Internet Business for Dummies" sort of thing. Their hosting fees are ridiculous.
Our biggest problem came when we tried to get out. Once our year of free hosting was up and the monthly fees began to escalate, I requested info on how to shut down our sites and close our account. I kept getting directed to another page on their site (one you won't find just by browsing - you have to ask for it) where supposedly I could just fill in the license number of the site I wanted cancelled and it would be taken care of. So I tried this. Repeatedly. Never got any confirmation from SoL that the sites had been taken down, so I had no way of knowing until it dissapeared from the net and I stopped getting billed. Finally, I got one site down, then, several months later, one more. Then the cancellation webpage became a dead link!
The third site, I transferred to another server, but continued to get billed by SoL for six months. When we called them requesting a refund for the six months we hadn't been using them, we were told that since we didn't TELL them we wanted the site closed, we were still being billed for hosting, even though it was being hosted by someone else. Unfortunately I didn't keep any records - every time I had requested the site be taken down I should have printed out the page, since they never sent confirmation.
A warning to all: KEEP COPIES OF ALL CORRESPONDENCE with SoL. If you are unlucky enough to have fallen for their pitch, make sure you document EVERY SINGLE THING you do with them - copy every email you send, print every page for your records. We have no recourse because we have no documentation of every time we tried to shut down our sites and close our account. We are out over $10,000 because of this company and our lack of foresight.
Winter Garden, Florida
This report was posted on Ripoff Report on 10/05/2006 08:22 AM and is a permanent record located here: http://www.ripoffreport.com/r/StoresOnline/Orem-Utah-84097/StoresOnline-ripoff-fraudulent-billing-scammed-by-PMI-too-Orem-Utah-84097Orem-UtahRip-O-214311. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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