- Report: #106461
Report - Rebuttal - Arbitrate
Complaint Review: Storesonline - Galaxy Mall
Storesonline - Galaxy MallInternet Internet U.S.A.
Storesonline Merchant Forums, Storesonline IMergent Customer Relations Employee Letter Purveyors of Propaganda, Lacivious Lies, Smoke Screens that continue to permiate the internet and in the real lives of innocent people... I report, you decide. AKA Galaxy Mall ripoff Orem Internet
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In my research concerning Storesonline, I visit their Storesonline Merchant Forums. A website comprised of current and apparent past customers. I discoverd the following letter from an iMergent/Storesonline Customer Relations Representitive. I will submit the letter in its entirity and let RipOff.com edit it for appropriate content. I don't attest to its authenticity. That is clearly up to iMergent/Storesonline to substantiate. I report, you decide. You make the call. The letter reads...
To all customers,
We would first like to state to all purchasers of products and services from StoresOnline, Inc. and Galaxy Mall, Inc, that we value each and every one of you as customers. We regret any complaint(s) made about our company regarding the purchases you have made, and it is our commitment to resolve each and every person's complaint or issue in a fair and amicable manner. We also appreciate those that have given us praise.
While we have no interest in controlling or stopping the content found on this site or any other site(s), however we do have to say that we actively monitor the postings regarding StoresOnline in an effort to maintain quality Customer Service as we value our customers. There are many reasons why our employees cannot post responses through this forum, but that does not mean we do not care, nor does it mean that we ignore these comments, complaints, or praises.
StoresOnline continues to strive to maintain quality products as well as quality Customer Service. We invite all concerned customers to further investigate our corporation by going to http://www.imergentinc.com. From that site you will be able to find all our public information since we are a publicly traded company on the American Stock Exchange and you will also be able to see testimonials of customers that have had success with our company, including their personal successful websites. We're sure some of you have met a few of these customers through this forum already.
We ask those with questions or concerns to please contact our customer service department first. We do have a rating system in place so that those that receive phone chat or email support should be able to provide us with instant feedback, Good or Bad. Our managers use these surveys to gauge what training is needed to help better our service. We do ask that you provide us with a current and working email address, so that you receive these feedback surveys. There are many changes that we are making and will continue to make to improve the quality and types of service you receive.
You can call our customer service at 801-434-8582 M-F 7am-6pm MST, via online chat at http://www.myquickresponse.com (open 7 days a week, 24 hours a day), or email us at firstname.lastname@example.org. Please be assured that all correspondences will be responded to within a timely manner.
Please also understand that we are limited in being able to contact some of you merely by the postings on the Internet sites and therefore ask that you contact us directly before or after posting any concerns. This is the only sure way for us to address your concerns and resolve your issues.
All we are asking is that if you choose to post, please also contact our company with the same concerns and issues you are posting about. If any of you feel that your concerns or questions are not being answered or addressed please contact Sara Telford, a member of the Customer Relations Team, at email@example.com. She is ready and able to address your concerns with Storesonline and/or Galaxy Mall, but remember to try and resolve these concerns through our customer service department first, as they are empowered to provide the support (programming excluded) you need.
For now we will not be posting any further responses or comments to this thread or any other forum, but we welcome any responses to this post. We thank you for your time and consideration and appreciate your business with StoresOnline, Inc.
Now then to continue the report. We and I have seen many promises and statements surrounding said company. We and I have heard many things said and not delivered on. So, it is the expressed opinion of this reporter that the above letter is further proof of the propaganda and smoke screens that continue to permiate the internet and in the real lives of innocent people. Please consider the above letter and make your own conclusions.
Thank you as always for reading my reports. Since this isn't a sermon, I won't number it.
"You shall know the truth, and the truth shall set you free."
Click here to read other Rip Off Reports on Storesonline
Click here to read other Rip Off Reports on Galaxy Mall / Galaxy Enterprises
This report was posted on Ripoff Report on 09/01/2004 05:21 AM and is a permanent record located here: http://www.ripoffreport.com/r/Storesonline-Galaxy-Mall/internet/Storesonline-Merchant-Forums-Storesonline-IMergent-Customer-Relations-Employee-Letter-Pur-106461. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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