- Report: #71544
Report - Rebuttal - Arbitrate
Complaint Review: Storesonline, PMI Coaching
Storesonline, PMI Coaching754 East Technology Avenue Orem, Utah U.S.A.
Storesonline PMI Coaching ripoff, consumer fraud, false promises, Orem Utah
Rip-Off Report Investigation: shows that StoresOnline & iMergent is fulfilling its commitment to provide excellent customer service. Rip-off Report gives StoresOnline a POSITIVE rating in customer support and quality assurance. StoresOnline pledges to resolve complaints and address any issues from the past, present and in the future - committed to 100% satisfaction - whatever it takes say company executives.
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The speakers were very good, they told us that as long as you worked on the marketing at least a couple hours a week you would have successful websites up and running. They also said many times that we could build these sites with no prior computer or internet knowledge, no internet access or a computer. Many times during this presentation they emphasized that you could get 3 websites, but because it was so easy to get a wholesaler or Joint Venture, they recommended 6 since this offer was only available during the seminar. A few people asked about other successful sites and they said they could not show them because they didn't have internet access. They did show the partial front page of a couple with no visible URL. They told us that there were many successful sites and that often people could quit their jobs within a few months due to the income from their successful Storesonline websites.
Right before one of the breaks they said that it was best to sign up now rather than wait until the end of the seminar to avoid the lines and they only had a limited number of packages available. They also said they would answer all questions after the seminar.
I started to sign up for only 3 websites but again the speaker said we would need to get 6 sites so I signed up for all 6 websites. They said they would fill out the credit card transaction and get back to us later. They managed to get back to us during the presentation and while we were trying to listen to the presenter and take notes. They told us simply to sign and we were on our way. I wanted to wait to read what I was going to sign but they said they had to get to others and I needed to sign right then.
The presenters also talked about the professional Coaching from PMIcoaching. We were also told we could follow the instructions or have Storesonline build the site for us and our first site would be up within a couple weeks. They did say they recommend PMICoaching if we wanted to get the sites up quicker and PMI would help with the marketing. Within a couple weeks I had already realized that this website was not as easy as Storesonline said it would be. Storesonline instructions were very confusing.
PMI, Professional Marketing International, called in May of 2003 and said they would interview me to decide if I qualified for this offer. I was one of a VERY FEW who they had selected for this as they only had a few coaches available and they wanted me to tell everyone how great they are after my successful sites are up. They said their coaches would teach all I needed and work with me in order to have 3 successful websites within 6 months. I also would recover my entire investment, including what I paid Storesonline, within that time period. I was going to be one of their success stories and they would have me sign a letter telling how they had provided me with 3 successful sites. PMI promised my coach would contact me within a couple days and I would receive ten sessions consisting of 30 minutes each with my coach.
I signed up and my first session was to pick my products and start building my site. I told him I had no idea of what products to choose and he said just choose one. Pick a wholesaler from the Thomas Register (which did not have many) or from their list. My coach gave me some suggestions on the first night and said I had to have at least five picked out by the next week. I also had to write the basic front page including headers and keywords, etc. He was not familiar with Storesonline at all. We never did spend a full 30 minutes on a session, most were usually around 20 minutes, as they were often late or had to leave early. Also I had to take a couple weeks off in order to actually do some of the things they wanted me to do and so I ended up with two coaches, I switched mid stream. Many of the sessions were simply to go to the PMI site and read their instructions.
In building my Storesonline site I tried to get help using the FTP but they simply told me to read the instructions. I do know how to FTP but their site kept stopping the transfer and which ended up each time I tried with bad files. I ended up adding each product separately and uploading the pictures for each one, one at a time. All of the pictures I updated were the same ones that I tried to FTP and all were good files. Every time I asked a question of them they did not seem to either want to help or did not really know the answer. I did get some help as I finished my site and sent in the certificates.
I spend $5299.00 with Storesonline including $999 for ECI and then had to pay more afterwards. I also spent $8494.00 to PMI for their sessions, Promo packages and Links-4- Trade.
I called ECI-Pay after a customer contacted me because they would not accept her credit card address. She lives in Canada and although my ordering rules in Storesonline are setup to accept and ship to Canada ECI-Pay does not have any way of verifying any credit cards outside the US. This was also not told to us by Storesonline. ECI is part of the package we purchased.
I paid $999.00 through Storesonline for their preferred Merchant Services provider and can not sell to anyone outside of the United States.
The three areas I am most troubled with are:
1) The way they have you sign up at the seminar without being able to read the agreement or even having access to most of the information that is given after the seminar. This prevented me from learning that by signing their agreement I was throwing away my right to cancel within 3 days.
2) The promise that was made to me by PMI to have three successful websites within 6 months and have my entire investment, including Storesonline, by the timeline so that I could be one of their success stories. I have not heard from PMI since my last coaching session.
3) Storesonline did not tell us that ECI does not accept credit card orders from outside the United States.
All three of these items are Fraud. Forcing me to sign during the presentation at the seminar and not at least telling me that I could not cancel once I signed. I could not even cancel while still at the seminar.
I have one website going, that I work at and have made four sales to date. This is not a success, since it costs more to pay the monthly charges to ECI each month than I am making on the sales.
Walnut Creek, California
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This report was posted on Ripoff Report on 11/10/2003 07:28 PM and is a permanent record located here: http://www.ripoffreport.com/r/Storesonline-PMI-Coaching/Orem-Utah-84097/Storesonline-PMI-Coaching-ripoff-consumer-fraud-false-promises-Orem-UtahRip-Off-Report-71544. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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