- Report: #52874
Report - Rebuttal - Arbitrate
Complaint Review: Storesonline
Storesonline754 E.Technology Ave. Orem, Utah U.S.A.
Storesonline, Galaxy Mall deceptive company, ripoff dishonest , victimized many consumers, rip off scam, con artists, false promises, Orem Utah
Rip-Off Report Investigation: shows that StoresOnline & iMergent is fulfilling its commitment to provide excellent customer service. Rip-off Report gives StoresOnline a POSITIVE rating in customer support and quality assurance. StoresOnline pledges to resolve complaints and address any issues from the past, present and in the future - committed to 100% satisfaction - whatever it takes say company executives.
and they pressured us to buy now, making claims that you did not have to be computer literate or even have a computer.
There sites are malfunctioning low quality and out dated with bugs/flaws, Not a user friendly site building program though they have upgraded it since I bought the sites.
Also after I sent them the letter below, I was called on 4/14/03 and was told I could not receive a refund because there was a "third party" involved which they said was the finance institution that they had availible at the seminars, even though the loan was paid in full in one months time. At the seminar they checked everybodys credit and the only way to buy the sites was with cash up front or through the financial company that they worked with, which seems very suspicious to me.
Here is a copy of a letter I sent them.
To: Stores Online Management,
I am writing to request a refund for the six stores that my parents had purchased
in hopes of starting our own family business in May of 2002.
Though I know I will never be able to recoop all the long hours, weeks, months, almost a year of time and money that I've spent trying to make something happen, either on hold for customer support, trying to get accurate info on chat, reading or getting stumped over program bugs that I had no control over and could not repair, I have encountered program flaws on more than one occasion.
I'm not one to give up easily but I can honestly say that I've tried.
I am also very leary about the honesty of your company.
Making it sound like a piece of cake, and that you could make money in as little as two to three weeks!
I have been published for about 5 months and I haven't had a single order since I've been online.
We can't risk putting more and more money into this without seeing any results.
We believe we have a good product at a very resonable price and we have never had a sale.
We've spent well over $7000.00 with nothing in return but credit processing bills and pay per click and advertising bills.
I had high hopes for these web sites and though they were not all they were talked up to be at the work shops, I was patient and willing to give it a try and work with it.
I have also had a hard time with customer service after being on hold for long perids of time, one rep would tell me one thing while another would tell me something different which makes it very confusing and frusterating.
On the 13th of March, 2003, I had told support that there was a problem with my site and I was told that it was a program bug and that they would let me know when they solved the problem.
It was well over a week and still no response, I kept calling and they had not yet fixed the problem.
Finally on March, 21, after calling and asking again and again they fixed the problem.
If this is how long they take to fix this problem, how can I trust them with my site!
I have little or no visitors and I am not on any search engines except for pay-per click sites,
even though I have placed adds and customer service said they have submitted it twice to the search engines.
I am also very frustrated that I would have to pay extra for quality help, which you make sound free in the missleading letter that was mailed to us.
I can not trust the performance of your sites and I believe that if you are selling sites at such high prices they should be bug free, trust worthy, dependable, and user friendly sites, with a substantual amount of customer support reps at all times.
Thank you for taking the time to read this letter I hope to recieve a response from you shortly.
I belive this is a scam and that there are many others that are in this same situation and don't know how or what to do.
Here are some web sites that may be of help to you.
Click here to read other Rip Off Reports on Storesonline
This report was posted on Ripoff Report on 04/14/2003 06:28 PM and is a permanent record located here: http://www.ripoffreport.com/r/Storesonline/Orem-Utah-84097-6204/Storesonline-Galaxy-Mall-deceptive-company-ripoff-dishonest-victimized-many-consumers-52874. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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