• Report: #209623

Complaint Review: Storesonline.com

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  • Submitted: Tue, September 05, 2006
  • Updated: Tue, September 12, 2006

  • Reported By:Middletown Ohio
Storesonline.com
754 E Technology Ave. Orem, Utah U.S.A.

Storesonline Green Acres of its time. Orem Utah
Rip-Off Report Investigation: shows that StoresOnline & iMergent is fulfilling its commitment to provide excellent customer service. Rip-off Report gives StoresOnline a POSITIVE rating in customer support and quality assurance. StoresOnline pledges to resolve complaints and address any issues from the past, present and in the future - committed to 100% satisfaction - whatever it takes say company executives.

*Author of original report: StoresOnLine Green Acres Update

*Author of original report: StoreOnLine Green Acres Update

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We attend the workshop StoresOnline Sept 04 2006. The sales rep. were very good with their sales pitch. We went only to learn, ha! And watching the people sign up for consultation we guess about 200 people attended and it look like most needed financial help. During the presentation a sales person tapped my shoulder that meant he wanted me to go with him for a consultation which I did not sign up for, he was dishonest, said my husband sign me up.

Anyway we talk to him and after his convincing sales pitch we gave in and purchase six websites. He told me to go home and relax and wait the next day to read the president letter that was in the packet and just take it slow reading and viewing the vedio. Well soon as we came home I begin to read and I notice it said they will design the website for you with a fee 150.00 we were lead to believe the 6000.00 purchase they will design it if we feel uncomfortable doing it. I went to their website to begin explore it and found it was confusing and it was notfor me.

I decided to cancel the transaction since we had 3 days to do so. Next day I called customer service a man said he had to talk to my husband first because he was the primary card holder, funny both of our names are on the credit card. So we call them back when husband return home. A lady said she didn't know why he would say he needed to talk to my husband. So we sent in a fax of cancellation and sent a certified letter and I also emai them. They reply said cancellation was processed to call them for the status. And if I have any questions to let them know told me this two times I just wanted them email me the confirmation so I email them again ask for the status. All this reminds me of Green Acres a run around one not knowing what the other is doing. Are they on the up and up?

It is a good ideal to check out any company before doing business with them if I had done so I would not attended the workshop. There is a great deal of complaints concerning this company on the internet. I do not recommend storesonline I could say more about them but time does not permit it.

Faye
Middletown, Ohio
U.S.A.

This report was posted on Ripoff Report on 09/05/2006 07:48 PM and is a permanent record located here: http://www.ripoffreport.com/r/Storesonlinecom/Orem-Utah-84097/Storesonline-Green-Acres-of-its-time-Orem-UtahRip-Off-Report-Investigation-shows-that-St-209623. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 Author of original report

StoresOnLine Green Acres Update

AUTHOR: Faye - (U.S.A.)

StoresOnLine did refunded over 5000.00 to the credit card today. This was because we cancelled the transaction with in the 3 days. As for as the overcharge 50.00 that was resolved as well.



The most important thing to remember is read the comtract and the package material that very day. Of course even better check with RipOff.com for any complaints.



This is a very clever company and indeed take unsuspecting folks their money.
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#2 Author of original report

StoreOnLine Green Acres Update

AUTHOR: Faye - (U.S.A.)

I learn Sept 08, 2006 StoresOnLine made a charge over 5898.00 on Sep 04, 2006 day of the workshop in West Virginia. They could not wait the 3 day cancellation period. On Sept 05 they charge 70.00 for the Workshop which is 20.00 overcharge of 50.00.



I phone them today Sept 09 of course the customer service are not open. I email them and got their automatic service email, that inform me the usual response its under review. I try to contact them by chat service that is 24/7 but no live representive was availiable.



I did get email from them saying the refund of the 5898.00 will be refunded 7-10 days. But strange I try to print it out it come up blank it was an attachment that was sents a complete review of the emails between us, all was printed out except that one.



I contact Credit Card Co. by phone this morning to inform them and we are disputing the charges.



We do have all the papers in order and procedures to prove our case. I must say I learn my lesson check companies out completely before doing any business with them.
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