• Report: #995304

Complaint Review: Storm Tight Windows| Ripoff Report Verified™ …businesses you can trust. Storm Tight Windows South Florida and The Gulf Coast’s #1 provider of impact resistant windows and impact resistant doors. Storm Tight Windows Energy Efficient finest quality impact windows and doors at the best price with unparalleled customer service! 24-hour Hurricane and Storm Protection.

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  • Submitted: Fri, January 11, 2013
  • Updated: Tue, January 14, 2014

  • Reported By: Jason — West Palm Beach Florida United States of America
Storm Tight Windows
1918 Corporate Dr Internet United States of America

Storm Tight Windows REVIEW: Storm Tight Windows 100% customer Satisfaction commitment. Storm Tight Windows is dedicated to customer satisfaction, Storm Tight Windows is the largest hurricane impact replacement window company in the state of Florida and has the systems in place to ensure a great customer experience throughout the project. Storm Tight Windows is recognized as an industry leader. Ranked #41 in the USA for largest home improvement companies.
*UPDATE: Storm Tight Windows pledges their commitment to Ripoff Report Corporate Advocacy, Business Remediation and Customer Satisfaction Program. A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. Storm Tight Windows recognized by Ripoff Report Verified™ as a safe business service..

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Ripoff Report Verified™ REVIEW:

EDitor’s UPDATE: Positive rating and recognition has been given to Storm Tight Windows for its commitment to excellence in customer service.

Ripoff Report’s discussions with Storm Tight Windows have uncovered an ongoing commitment by the company for total client satisfaction. Some companies just say they take care of their customers, Storm Tight is willing to go above and beyond to satisfy every consumer. The systems they have in place that notifies the president (Lee Brown) when issues arise is innovative for the home improvement industry. Mr Brown has created a simple to use customer website just for the purpose of communicating directly with him. Even though the company is one of the largest in the US, you can still reach Mr Brown by phone when needed as well. [continued below]....
..... Mr Brown told us that he likes talking with his clients, especially the ones that aren't getting the satisfaction they are looking for! Mr Brown went on to tell us that he "personally gets involved" with any clients that use the service website he created as well. When all your clients know how to get hold of the president and all the company employees know they have it, he says"the client receives a better level of service from everyone in the company".

The company recently ranked as high as #41 in the entire US for largest home improvement companies(qualified remodeler) Mr Brown told us he was very proud of that fact since there are over 200,000 thousand home improvement companies out there!! Its a tough business and you better take care of your customers because they take care of you he told us. Mr Brown said he tries to instill in all who work for the company that "just because his signature is at the bottom of their check, the customer is the one who's paying you. It may as well be their signature, so we must do right by them"

The Ripoff Report learned as well that Storm Tight Windows warranty and product ratings were among the BEST in the industry. The energy star rated windows that save the consumer on their energy bills as well as providing the safety and security from intruders was quite impressive. We found that not only did they have a first rate company but the product was beautiful and stands out in an industry full of replacement windows. We were surprised to find out that by installing Storm Tight Windows, that it would reduce home owners insurance by up to 20%. The president Mr Brown said "the windows will pay for themselves in just a few years"by lowering energy bills, reducing home owners insurance and increasing the homes value, the windows will "definitely pay for themselves".

The information provided in this report below is based on comments made by Lee Brown during an on-site inspection held by a third party verification company with no biases toward Storm Tight Windows.
Storm Tight Windows is Ripoff Report Verified
Ripoff Report Verified™ .. part of Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program.A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business..

Storm Tight Windows has a very extensive sales process. They only use a professionally trained company sales team. The sales team visits the consumer and brings the show room to them. They provide product demonstrations and brochures and advise the consumer on design features. Storm Tight Windows sells only to the homeowners, and not to corporations.

Almost all of the complaints that Storm Tight Windows receives have to do with the timeframe from contract to installation. For the most part, this is out of their hands since the timeframes are usually determined by the permit process and the amount of time local authorities spend in approving the permits so installation can begin. The delays can also be caused by Home Owner Associations. Some take 30 days or longer to approve the product and windows are manufactured in 7-10 days and shipped to the installation office. In order to reduce complaints, the company has an inspection process for each window when it is shipped from the factory, when it is received at the installation office, and when it is loaded on the truck by the installation crew.

Our company’s trained sales staff has in depth knowledge of window design and uses laptop presentations to educate the home owner on the various products that they offer, how they are manufactured, and how they are beneficial to the consumer.

During the onsite interview, the President Lee Brown, was asked to describe a situation where a client was not satisfied with the level of service or products they received. He was asked what he did to personally resolve the issue, and how the client responded upon closing out their complaint: “The remaining 1% of complaints is from untimely returning of phone calls. The company has instituted a call log that sends an email back to the customer for them to respond if their call is not returned. All returned call logs go to the owner for review and to return the call to the Home Owner. The company has instituted Code 99. The Home Owner can go to www.ihavecode99.com to voice any complaint. All Code 99’s go directly to the owner. Any Code 99 carriers a $500 fine to the employee.”

In addition, Mr. Brown was asked to describe their company’s relationships with their subcontractors, what their minimum requirements are for hiring installers, and how they insure that the customer is receiving the best service possible: “Storm Tight very rarely uses subcontractors to do installations. There are only about half a dozen approved subcontractors. The company installation crews are paid a minimum with bonuses if work is completed according to company standards and customer approvals. The installers and customers receive a check list (see attached) that must be met to receive bonuses. All installations are reviewed by a company inspector that reports directly to the owner. Each item on the check list that is completed to the customer and inspectors satisfaction is awarded additional points which relates to additional bonuses.”

Their company has set policies and procedure in place to assist the staff in both the sales and installation process. These policies and procedure help to assure that each sale and installation follows the same steps to insure a uniform process, this benefits the customer and enhances their experience with the company.

Storm Tight only sells to individual home owners. Most of their customers have a home valued from $150,000 to $300,000. Storm Tight sets themselves apart by manufacturing their own windows, and selling them directly to the consumer. They provide a warranty for the life of the property which is also transferrable to a new owner of 20 years.

Storm Tight believes that being verified by Ripoff Report will help protect consumers from unscrupulous window companies and will show that theirs is a company that can be trusted.

They are currently working to improve some of their internal processes and procedures. They have developed a follow up system which permits the office to try and reduce the time for permit approval. They have instituted a consumer call log which sends responses directly to the owner. They have created a consumer website which allows consumers to submit complaints to the company that will go directly to the customer. Check lists have been created to increase Quality Control at the factory before shipping, at the installation office upon receiving the product from the factory, and by the installation crew upon loading the product on the truck for installation. There is also a final inspection by a company inspector that reports directly to the company owner.

When asked how he advises his employees to “do whatever it takes” to make the client happy and what changes they have made as a result of the complaints on Ripoff Report, Mr. Brown explained, “The company has a bonus structure to help provide customer satisfaction and a penalty if customer satisfaction is not achieved. These policies and procedures are in place to protect the consumer so there is no need to institute changes based on a false report.”

Storm Tight is a member of the following:

BBB
National Association of The Remodeling Industry – NARI
Energy Star Partner
National Fenestration Rating Council
Remodelers Top 50 in USA (out of 200,000)

Storm Tight Windows / Statements from the owner, Lee Brown.

At Storm Tight we take tremendous pride in manufacturing the highest grade impact windows and doors available on the market today! We understand that protecting homes from damaging tropical storms and hurricanes are of the utmost importance to our clients.My name is Lee Brown and I want to thank you for reviewing my company. When it comes to replacement windows and doors, Storm Tight is setting the industry standard. For safety, security, and beautiful impact windows and doors that stand up to just about anything, Storm Tight is the only solution that meets our clients’ needs. We thank you in advance for the opportunity to serve you.

Ripoff Report was pleased to learn that Storm Tight Windows past and current approach to business is focused on its pledge to total commitment towards client and employee satisfaction.

STATED IMPROVEMENTS FROM STORM TIGHT WINDOWS

In order to reduce complaints, the company has an inspection process for each window when it is shipped from the factory, when it is received at the installation office, and when it is loaded on the truck by the installation crew. We have also instituted a call log that sends an email back to the customer for them to respond if their call is not returned. All returned call logs go to me for review and to return the call to the Home Owner. We have instituted Code 99. The Home Owner can go to www.ihavecode99.com to voice any complaint. All Code 99’s go directly to me. Any Code 99 carriers a $500 fine to the employee.

Read more about why consumers should feel confident when doing business with a member of Rip-off Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program. Yes, it’s a long name for a program that does a lot for both consumers and businesses alike.

Read about Rip-off Report Corporate Advocacy Business Remediation & Customer Satisfaction Program,.. A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. this program works.

As a matter of policy, when a business becomes a member of the Corporate Advocacy Program they agree to allow Ripoff Report to contact every client who filed a complaint so they can make things right with them. In order to confirm that the complaints were resolved, Ripoff Report is copied on all responses so we can insure that the member business did right by their customer. No one responded to Ripoff Report’s email request, so Storm Tight Windows could make things right with the customer . Ripoff Report is convinced this report was posted by an ex-employee. Every report was posted by the same email address.

--------------------------------------------------------------- NOW TO THE ORIGINAL REPORT THAT WAS FILED

Storm Tight Windows (((REDACTD FALSE STATEMENTS))) Florida

NOTICE: About the Report below.
Ripoff Report (((REDACTED))) the offending words and false accusations/statements because we found what was posted to be completely false. If the posting was true, there would have been legitimate proof or some documentation to back up the Report. The claims are absolutely ridiculous. After repeated requests to the author of this Report to send Ripoff Report any evidence that shows they had dealings with Storm Tight Windows, and letting them know, the business wants to make things right with them, whatever it takes.. No one ever responded. Ripoff Report was not sent any evidence to substantiate  the claims. The author of the Report is likely a competitor. As a matter of policy, when a business joins the Corporate Advocacy, Business Remediation and Customer Satisfaction Program, .. Ripoff Report emails everyone that filed a complaint so the member business could make things right with them…  our program calls for the member business to err on the side of the customer. It is our opinion, the Report below is bogus and that it is either from the same author who made a completely different report that was also false. Ripoff Report’s 3rd party verifier inspected the offices of Storm Tight Windows.

 

THIS PLACE IS A TOTAL (((REDACTED)))! I HAD BIDS FROM OTHER WINDOW COMPANIES TO DO MY HOUSE FOR AROUND $20,000.00 AND WHEN THEIR SALESMAN CAME TO MY HOUSE HE QUOTED ME $42,000.00 AND WHEN I TOLD HIM THAT IT WAS TOO MUCH HE THEN TOLD ME COULD DO IT FOR $24,000.00!! HE ALSO TOLD ME THAT THEY HAD A FACTORY IN PENNSYLVANIA THAT MADE ALL OF THEIR WINDOWS AND THAT THEIR INSTALLERS WERE FACTORY TRAINED AND ONLY WORKED FOR THEM AND WERE BACKGROUND CHECKED AND DRUG SCREENED!! I WAS CURIOUS SO I DID SOME INVESTIGATING AND FOUND OUT THAT THEY DIDN'T HAVE A FACTORY BUT THAT THEY HAD THE WINDOWS MADE BY ANOTHER FACTORY IN PENNSYLVANIA CALLED REGENCY PLUS AND THAT THEIR INSTALLERS WERE SUB-CONTRACTORS AND NOT BACKGROUND CHECKED AND DRUG SCREENED!! THAT MAKES ME WONDER WHO THEY HAVE WORKING FOR THEM IN THE OFFICES AND WHAT THEIR BACKGROUNDS ARE!!!!


This report was posted on Ripoff Report on 01/11/2013 03:05 PM and is a permanent record located here: http://www.ripoffreport.com/r/Storm-Tight-Windows/internet/Storm-Tight-Windows-REDACTD-FALSE-STATEMENTS-Florida-995304. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.

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REBUTTALS & REPLIES:
0Author 8Consumer 3Employee/Owner
Updates & Rebuttals

#1 General Comment

Stop Discriminating

AUTHOR: Razorramon - ()

I have a huge problem when you are overly critizicing an employee or exemployee or anyone thats in the workforce for that matter. Are you saying that people with criminal records or arrests should autmoatically be banned from employment just for the fact that they made a mistake or alleged mistake?

Huan beings make mistakes. You need to walk a mile in someone shoes before you tell them how to wear them. This employee you are mentioning, was arrested. SO? Is he some repeated offender? Do you have his entire criminal history? Or just one arrest for "pettit theft". Seriously? thats the best you can do? Do you even know what pettit theft is?

What if it was drugs? or violence? I mean every crime has to be taken on a case by case basis. Obviously you dont want a pedifier working in a day care, and  someone who is a repeated burgaler or thief to work in a cash register but one arrest and he should be barred from employment?

So what about someone who gets a moving violation> should he be banned from driving too? As an employer I would be more concerned with a repeat offender than for someone who commited or was arrested once in his life for a crime.

People learn from their mistakes. Otherwise, if you don't give anyone a chance to work, you are actually encouraging anyone who ever does make a mistake to just do whatever you have to survive, because you don't get second chances....

Yeah! you are just a prize human being aren't you. You must live a perfect life and expect everyone else to lieve a perfect life as well. you are sad S A D

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#2 REBUTTAL Owner of company

This is NOT a customer

AUTHOR: Storm Tight Windows #1 in the USA - ()

This person is clearly NOT a customer!!!!! This person is NOT in our data base either!!!! This person claims to be from texas and florida, reporting about our offices. Same person filing 7 reports should not be allowed, in fact only REAL customers should be able to report. For all we know this is a competiotor trying to tarnish our reputation. We are the largest replacement window company in the state of Florida with over 10,000 satisfied customers. We are the 30th largest in the entire US. You dont do that without being a great company!!!!!!!

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#3 General Comment

Moving around posts

AUTHOR: rt125 - ()

Well this company continues to move my posts around and make it seem like they have responded. Lol what a company. It explains why they hire criminals. This will clear the air, I am posting this on may 4th at 850 pm. Everybody watch and see them move this.

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#4 General Comment

Posts

AUTHOR: rt125 - ()

Lol it's funny how this company switched positions of the posts and make it look like I have worked for their company and am a disgruntled ex employee. LET ME CLARIFY, I HAVE NEVER WORKED FOR THEM! Oh and let us know how your employee does in court tomorrow. Maybe we should all show up and take pictures. According to public records, he has his court hearing at 930 am. Please let us know the outcome 

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#5 General Comment

Response

AUTHOR: Rt - ()

It's funny how no one from the company has responded to this issue. The fact is, you guys say you do extensive back round checks on all of your employees and obviously you do not because any one in the world can look up what i posted, its public record. It shows a lot on how you guys conduct your business by hiring such and person and that individual more than likely still works for you. I guess when he doesn't show up on May 2nd or calls in, you will know that hes in court because, as shown, it says his next court hearing is that date. Good luck to your business the rest of the way.
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#6 General Comment

Employee with a record

AUTHOR: Rt - ()

Like I said I would, here is the link to the individuals record that works for Storm Tight Windows. I hope everyone can see that this company does not do extensive back round checks and has criminals working for them. Here is your evidence. Or in case that link does not work, here is the address to just copy and paste.  http://www.clerk-17th-flcourts.org/Clerkwebsite/BCCOC2/OdysseyPA

/CaseSummary.aspx?CaseID=6418533&hidSearchType=party_case&DisplayCitation=yes&CaseNumber=12026142MM10A&SearchType=
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#7 General Comment

Email

AUTHOR: Rt - ()

(((redacted))). Obviosly they took my email off and seeing if typing it this way works. I'm sure your smart enough to fill in the spaces. If this still doesn't work, I dont mind posting the link to your employees criminal case as all of it is public record and is still on going

CLICK here to see why Rip-off Report, as a matter of policy, deleted either a phone number, link or e-mail address from this Report.
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#8 General Comment

Employees

AUTHOR: Rt - ()

You must think your the smartest person in the world. Everyone's an idiot. My email is (((redacted))). We will see who the idiot is when I show you that one of your employees is a criminal.

CLICK here to see why Rip-off Report, as a matter of policy, deleted either a phone number, link or e-mail address from this Report.
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#9 REBUTTAL Owner of company

No Contact Info Brite One

AUTHOR: Storm Tight Windows #1 in the USA - ()

How can anyone contact you when you don leave your info.(idiot) The company does extensive background checks on everyone employed. 
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#10 General Comment

Employees

AUTHOR: Rt - ()

Whatever the claimed to be owner if this company said, is not true. They currently have an employee who got arrested for stealing from a store and is employed by them. Maybe they should do a better job of their backround checks. This individual is also known as a big druggie and if the owner wants more information he can contact me.
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#11 REBUTTAL Owner of company

EX-Employee didn't pass Background check

AUTHOR: Storm Tight Windows #1 in the USA - (United States of America)

This person who is writing the negative comments is a person we had to FIRE for not passing our background check. Any one can go on here and post anything they like it seems whether its true or not!! These reviews should be from REAL customers not angry ex-employees. If you don't pass a background check which we do once per year on every employee, and if you don't pass a substance screening at our company you will be terminated. Were sorry it didn't work out for this person who is posting these comments. Next time DONT DO DRUGS IDIOT!!! Just to set the record straight, Storm Tight windows is owned and operated by Lee Brown and Gary Fanelli- Lee Brown Is a Stock Holder of Regency Windows and Gary Fanelli is the President of Regency windows. We are Number one in Florida and rank in the top 50 largest home improvement companies in the United States. We do random drug screening on all employees and a background check when hired and once per year. This Jason says in other posts that he is from Webster Texas and he is from Boynton beach florida- Really!! He has also filed a complaint with the BBB using one of our managers Name and telephone number- which the BBB through out after not being able to verify the information provided. Any one who wishes to discuss can call me 615-585-2541. This forum should be for customers ONLY!!
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