• Report: #1082058

Complaint Review: StormTight Windows | Ripoff Report Verified™ …businesses you can trust. StormTight Windows South Florida and The Gulf Coast’s #1 provider of impact resistant windows and impact resistant doors. StormTight Windows prides themselves on offering the finest quality impact windows and doors at the best price with unparalleled customer service! 100% customer satisfaction money back guarantee.

  • Submitted: Thu, September 05, 2013
  • Updated: Mon, October 07, 2013

  • Reported By: ED Magedson - Founder, Ripoff Report — Tempe Arizona
StormTight Windows | Ripoff Report Verified™ …businesses you can trust. StormTight Windows South Florida and The Gulf Coast’s #1 provider of impact resistant windows and impact resistant doors. StormTight Windows prides themselves on offering the finest quality impact windows and doors at the best price with unparalleled customer service! 100% customer satisfaction money back guarantee.
1918 Corporate Drive Boynton Beach, Florida USA

StormTight Windows REVIEW: StormTight Windows Inc. 100% customer satisfaction and money back guarantee. StormTight Windows Ranked USA #41 for largest home improvement company,  #1 in the state of Florida over 200,000 home improvement companies listed. Storm Tight Windows tremendous pride knowing that America trusts their company. StormTight Windows partners with Regency Plus to proudly manufacture their windows in Mt Camel Pennsylvania, and sells their windows factory direct to the consumer cutting out the middleman saving the consumer time and money. StormTight Windows receives a positive rating for their commitment to the Ripoff report Corporate Advocacy Business Remediation & Customer Satisfaction Program. Their 100% customer satisfaction and money back guarantee  ensures the customers of StormTight Windows feel safe in their home improvement decision. 

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Ripoff Report REVIEW / StormTight Windows Inc. Commitment to Customer Satisfaction

StormTight Windows joins the Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program -- a long name for a program that does a lot for both consumers and business alike.

Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program, a program that benefits the consumer, which helps to increase consumer satisfaction and confidence when doing business with a member business Verified By Ripoff Report.

When a company or individual joins the Ripoff Report Corporate Advocacy Program, they must make a commitment to us in writing, to 'doing whatever it takes to make things right with their customers.' What does that mean? It means that Ripoff Report expects that members of our Corporate Advocacy Program will review and respond to ALL customer complaints promptly. [continued below]....

..... It means that every complaint will be taken seriously and every customer will be treated fairly and with respect. It means if a customer did not receive what they expected, the company will work with that customer to fix the issue. It means that if a customer requests a refund and if there is any reasonable basis for that request, we expect the customer will be given a prompt refund (some refund requests may not be reasonable, so this does not mean a refund is guaranteed in every case). “Making things right” can mean lots of different things to different people, but our point is this - by working closely with the company or individual to resolve any disputes, Ripoff Report can track the footprints of customer service to ensure that our Corporate Advocacy Program members are doing everything they can to treat customers fairly and to increase their customer satisfaction.

ALL COMPANIES GET COMPLAINTS, BUT HOW THE COMPANY HANDLES THOSE COMPLAINTS, SEPARATES GOOD BUSINESSES FROM THE REST.


Storm Tight Windows is Ripoff Report Verified
Ripoff Report Verified™ .. part of Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program.

A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business..


By Ed Magedson - Founder, Ripoff Report

StormTight Windows approached Ripoff Report with the intent of wanting to resolve all customer issues and or bogus reports posted on Ripoff Report. As a Part of the Corporate Advocacy Program the member business allows Ripoff Report to send an email to all of those who filed a complaint in the past, letting the customer know, the member business wanted to make things right with them, whatever it takes to do so. Ripoff Report always monitors these emails to insure the member business does what they agreed to. The people at StormTight Windows did just that. StormTight Windows has gone through great lengths to make sure they try and resolve any and all customer issues. StormTight Windows has joined the Corporate Advocacy Program because they want customers to know they will resolve any and all customer issues. They never want their customers to feel like they weren’t taken care off. StormTight Windows stated “From our initial sales visit through the installation process, we want our customers to know they are our first priority, and willdo whatever it takes to make them happy with the outcome of their home improvement project"

StormTight Windows CONTINUES TO CLARIFY WHO THEY ARE AND WHAT THEY CAN DO FOR CLIENTS

StormTight Windows manufactures, sells and installs their windows Factory Direct to the consumer. They offer the highest quality in the industry and the firm is ranked in the "top 50 home improvement companies in the country". With the reputation that StormTight Windows has earned over the years its easy to see why so many homeowners trust us to do work on their home. We at Storm Tight Windows take tremendous pride in manufacturing the highest grade impact windows and doors available on the market today! We understand that protecting homes from damaging tropical storms and hurricanes are of the utmost importance to our clients. When it comes to replacement windows and doors, StormTight is setting the industry standard. For safety, security, and beautiful impact windows and doors that stand up to just about anything, StormTight is the only solution that meets our clients’ needs. We thank you in advance for the opportunity to serve you.

WHY STORMTIGHT WINDOWS IS BETTER THAN THEIR COMPETITORS

StormTight windows is the clear choice when it comes to replacing windows with "Energy Efficient Hurricane Resistant Windows" For consumers, the ability to purchase a high quality product factory direct and have a company give a "life of the home" warranty that is fully transferable if they decide to sell is an easy decision. The energy savings alone nearly pays for the windows in just a few years. Any time a consumer can purchase a product direct from the manufacture is a benefit, not only financially but with service as well. Typically if their are several middlemen involved the customer winds up not getting great service due to these middleman blaming each other for issues that arise. When you manufacture, sell, install and service your client yourself. Theres only one to blame if an issue should ever arise. The customer is our #1 priority!

StormTight Windows / Statements from the owner.

My name is Lee Brow, owner of StormTight Windows. I want to personally thank you for taking the time to review our company and trusting us to keep your home and family safe in the event of a hurricane or major tropical storm. At Storm Tight Windows we take tremendous pride in knowing we are the #1 Hurricane Impact Window company in the entire state of Florida. You have made a wise choice in doing business with us as I personally guarantee your satisfaction. We have grown in last several years and have learned a lot from our clients about whats important to them, and we are committed to making sure your project is done right!!! Thank you for your business and enjoy your new custom impact windows from Storm Tight!"

ANY BUSINESS THAT CAN ADMIT THEY MADE MISTAKES AND CORRECTS THOSE MISTAKES IS A BUSINESS YOU CAN TRUST AND WORTH DOING BUSINESS WITH .

As stated above, StormTight Windows is committed to 100% customer satisfaction and has made every possible effort to ensure that all customers have a positive experience. After speaking with the management at StormTight and emailing anyone who filed a complaint in the past, Ripoff Report is proud to give StormTight Windows a positive Rating. StormTight Windows made efforts to ensure that all customers were satisfied and Lee Brown assured Ripoff Report that the business has an outstanding business model that features customer satisfaction as the top priority. Mr. Brown explained, “The company has a bonus structure to help provide customer satisfaction and a penalty if customer satisfaction is not achieved. These policies and procedures are in place to protect the consumer so there is no need to institute changes based on a false report.”

Customer Service at StormTight Windows.

StormTight Windows has taken the necessary steps in providing great customer service. They have a "code 99" website that is given to consumers at the sales level where the consumer can voice an "unresolved issue" an it gets routed directly to the president of the company. They have field inspectors that investigate every single window installation and grade the installation techs performance. This is really important to the client as most have not installed impact windows before.

Storm Tight Windows, South Florida and The Gulf Coast’s #1 provider of impact resistant windows and impact resistant doors. We pride ourselves on offering the finest quality of impact window and door at the best price with unparalleled customer service! How do we do this? We manufacture all of own replacement windows and doors so you have the benefit of purchasing your products factory direct. This reduces the need for “middleman” markups which means a better quality product at a better price for you! We proudly service all of South Florida through Palm Beach, Broward and Dade counties including Miami, Fort Lauderdale, Boca Raton, and West Palm Beach

WHAT TO LOOK OUT FOR IN THIS INDUSTRY

Be extremely careful when choosing a company to install your impact windows. Code requirements and lead paint issues are just to name a few. You want to be sure you choose a company thats Miami Dade County approved and are EPA certified. Because a product is impact rated,doesn't mean its energy efficient so be careful when comparing products. A cheaper product can cost you in the long run by not paying for itself in energy savings. *Any consumer not receiving satisfaction from a member of Ripoff Report’s Corporate Advocacy Business Remediation and Customer Satisfaction Program should email us at EDitor@ripoffreport.com

This kind of dedication to customer service means that Storm Tight Windows will do whatever it takes to make sure their customers are properly taken care off.

In the future, if anyone has any complaints or concerns with Storm Tight Windows, you are invited to contact them directly via email:LBrown@StormTightWindows.com (again, please be sure to cc: EDitor@ripoffreport.com so we can keep track of the company’s response and to insure customer satisfaction). You can call Storm Tight Windows directly at 615-585-2541, and ask for Lee Brown, CEO. As always, Ripoff Report cannot guarantee that every customer or employee will always be 100% satisfied in every case, but we promise that if you have any concerns with Storm Tight Windows or any of our Corporate Advocacy Program members, we will do everything we can to see that the issue is addressed quickly and that you are treated fairly and with respect. Any issues you think you cannot resolve with any member of Rip-off Report’s Corporate Advocacy Program.. please contact us. EDitor@ripoffreport.com

..Remember, just because a company or individual is reported on Ripoff Report does not mean you should not do business with them. Use Rip-off Report information as a tool to your advantage. Be knowledgeable about any company or person you hire. Also, don't be afraid to ask questions and get additional information until you feel comfortable in allowing them to work for you.

Be sure to contact us with your questions and comments about any business that is part of the Corporate Advocacy Business Remediation and Customer Satisfaction Program. Your questions, comments and suggestions are always welcome and will be considered even if we don't agree with them. Please realize Ripoff Report is chartering in new territory, working to make a change for both consumers and businesses alike. Consumers can feel safe confident and secure when doing business with Storm Tight Windows Inc.

Here's why.

Read about Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program, and about Storm Tight Windows Commitment to Excellence and Consumer Satisfaction.

Consumers should feel safe, confident and secure when doing business with a member of Ripoff Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program. ..yes, a long name for a program that does a lot for both consumers and businesses alike.

Written by,

..Ripoff Report Corporate Advocacy Business Remediation and Customer Satisfaction Program team..
 

..by consumers, for consumers
Ripoff Report

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This report was posted on Ripoff Report on 09/05/2013 04:12 PM and is a permanent record located here: http://www.ripoffreport.com/r/StormTight-Windows-Ripoff-Report-Verified-businesses-you-can-trust-StormTight-Windows-South-Florida-and-The-Gulf-Coasts-1-provider-of-impact-resistant-windows-and-impact-resistant-doors-StormTight-Windows-prides-themselves-on-offering-the-finest-quality-impact-windows-and-doors-at-the-best-price-with-unparalleled-customer-service-100-customer-satisfaction-money-back-guarantee-/Boynton-Beach-Florida-33426/StormTight-WindowsnbspREVIEWnbspStormTight-Windows-Incnbsp100-customer-satisfacti-1082058. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.

Click Here to read other Ripoff Reports on StormTight Windows | Ripoff Report Verified™ …businesses you can trust. StormTight Windows South Florida and The Gulf Coast’s #1 provider of impact resistant windows and impact resistant doors. StormTight Windows prides themselves on offering the finest quality impact windows and doors at the best price with unparalleled customer service! 100% customer satisfaction money back guarantee.

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