In August 2005 I ordered a Singer Lazer vacuum. (I'm unable to remember all the details as it was so long ago and I was in the process of relocating to another state at the time.) A couple days later, when I realized my credit card was being charged approximately double it should have been ($206.85), I contacted the company to cancel my order. They said it would be cancelled and my credit card would be credited within approximately 6 weeks which it never have been done.
I've attempted to get my refund for over a year by contacting their customer service number (most currently 800-716-8667) and via email to email@example.com. Most of the time when calling I would be on hold for long periods of time, then be disconnected, would call back, be put on hold again and disconnected again and so on......Ocassionally (very seldom) I would be lucky enough to reach an individual who would tell me I was going to receive my refund, but that I had to call back in 3-4 days for a Tracking Number - of course, I could never get through to get the Tracking Number. I also have received the following emails:
245 8th Avenue, Suite 855 New York, New York 10016
Date: May 16, 2006
Dear Ms. Janet,
Thank you for contacting Windstorm, we are in receipt of your e-mail. In reviewing the information in provided by our database, it was noted that your order for the Windstorm vacuum was cancelled and your refund in the amount of $206.85 is currently in process. Please be advised this should post shortly to your account.
We do apologize for any inconvenience we may have caused you. The E-Mail you have sent to us was greatly appreciated. If you have any additional questions please contact us directly at 800 716 8667.
June 23, 2006
I apologize for the delay on this matter. You should receive the refund shortly
August 16, 2006
Please be advised that a check will be mailed to you. Once the check is print out a customer rep will contact you via e-mail or telephone. I apologize for the delay on this matter.
I finally got through a week ago at 800-716-8667 and talked to a woman named Isabela. She told me she would pull my information from the computer and print it out, since it was over a year old and my record had been purged, give it to her supervisor and get the issue resolved. She told me to call back to the "direct line" 212-575-0500 X140 at 9:00 EDT to reach her. Everytime time I call at 9:00, I'm told there is no one in and won't be in until 9:30. When I try back then it's the same "old" story - on hold for a long time, cutoff and so on.