- Report: #1065402
Report - Rebuttal - Arbitrate
Complaint Review: Straight Forward Auto Repair
Straight Forward Auto Repair2099 42nd st N.W. Unit #29 Winter Haven, Florida USA
Straight Forward Auto Repair, Charley and David Mechanic Charley and David ordered an inferior power steering pump and installed/cracked the pump. They offered to refund their broken part but now they do not answer phone calls to schedule a time to refund. Winter Haven Florida
*Author of original report: Never received refund for bad part
*REBUTTAL Owner of company: slander
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I went to an ASE certified Mechanic in Florida to fix my leaking power steering fluid. I drove by a mechanic's garage and met Charley the manager of Straight Forward Auto Repair and arranged to fix my car the following week. His business card and advertisement had ASE Certified logo so I assumed he was credible.
I believe it was Friday June 28th 2013 that I brought my car for the repair, Charley's partner David was in charge to order and install the new power steering part into my 2003 Jeep Grand Cherokee. After about 5 hours, the power steering pump was installed and my fluid still leaked even after trouble shooting. They said the power steering pump is not leaking and that now the high pressure hose was leaking and suggest I quickly order the additional part from them. I could not afford any more parts so I stopped any further work and drove home with a leaking car. [continued below]....
I found another mechanic at a well known Firestone Complete Auto care chain and they determined the hose was not the issue but that the new power steering pump that was installed was the source of the leaking. I paid the Firestone mechanic to order and install a new power steering pump. I never did need to replace the hose as suggested by Charley and David. Currently my car is leak free.
Now I am trying to get the 1st mechanic (Charley and David from Straight Forward Auto Repair) to refund that bad power steering pump and pay me back 80.00. Charley did promise a refund on the phone after I notified him that my car was fixed. But now he never picks up the phone to arrange opening his garage and giving me a refund.
This report was posted on Ripoff Report on 07/08/2013 07:35 PM and is a permanent record located here: http://www.ripoffreport.com/r/Straight-Forward-Auto-Repair/Winter-Haven-Florida/Straight-Forward-Auto-Repair-Charley-and-David-Mechanic-Charley-and-David-ordered-an-inf-1065402. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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