- Report: #761007
Report - Rebuttal - Arbitrate
Complaint Review: Straight Talk Prepaid Cell Phone
Straight Talk Prepaid Cell Phone9700 NW 112th Ave Miami FL 331 Denver, Colorado United States of America
Straight Talk Prepaid Cell Phone Straighttalk Straighttalk.com TracFone Tracfone Wireless America Movil Verizon Verizon Wireless Deliberate scam! My new phone worked for two days, then service was interrupted. Read the fine print. Denver, Colorado
My ex helped me set it up, he used to own a cell phone store, the phone worked fine for two days.
Then, I couldn't make any phone calls. I could still receive incoming calls, I could still send and receive text messages, but every time I tried to make an outgoing call, I got a recording to "contact Verizon Wireless." and then was transferred (lots of time on hold) to the nice folks on another continent who work for Straight Talk.
I was instructed to read aloud various numbers from the packaging, the $45.00 "Unlimited" card, my receipt, etc. Fortunately, I work with attorneys, and am trained to be able to instantly lay my hands on any piece of paper. I did exactly as instructed, repeatedly, and jumped through every hoop with flying colors. Still, I can't make outgoing calls!
I was instructed to call back from "a different phone" and punch in codes, numbers, etc.
I was told that the problem was their caller ID was showing my phone number as 770 797-1800.
This is Verizon Wireless in Alpharetta, Georgia. Huh?
Upon reading "the fine print" (contained in the 'terms and conditions' on the company website) I finally caught on:
Straight Talk is deliberately scamming its customers! You see, part of their business model is to push "Unlimited!" services as a feature, but in fact, to severely restrict the actual usage of these services.
Picture joining a gym where the pool is always closed, the fitness classes are always cancelled, and much of the equipment is out of order. Sorry, no refunds!
Do NOT fall for this company's evil scams! Can I bet on the likelihood of them getting their butts sued here shortly? God, they even ripped off the Cricket shade of putrid lime green for their packaging.
Attorneys preparing for the inevitable Class Action Suit(s) against this company, please feel free to contact me!
Whatever assistance I may provide, as you grease the skillet this slimy bunch will fry in, I rub my hands with anticipatory glee at the very thought of providing.
I have documented everything, to the point of recording all conversations with the Straight Talk and Verizon "Customer Service Representatives." and printing out all of their "fine print."
Please tell everyone, even your worst enemies, not to buy from Straight Talk.
I'll be putting up a blog or something soon, I know for a fact corporations have evil lawyers and efficiency experts who earn millions per year creating new ways to screw hardworking people out of every penny possible. Heck, I was stupid enough to date one for seven years. Quiznos is now smashburger, did you know? Corporate entities and evil lawyers like to change things up frequently; it keeps them from getting caught.
There's no food in my house except ramen and oatmeal, and my cellphone was shut off, hence my attempt at a Straight Talk phone. To deny basic services to desperate people could result in suicide, and how horrific if someone couldn't even dial a suicide hotline because of having spent their last few dollars on a cellphone that doesn't work, from the very sort of evil company that made them desperately poor and drove them to suicide in the first place. No refunds for a nonfunctional product, which in a normal world would provide an essential service--defined as, "Something which a person's very survival could hinge upon."
For God's sake, can't you soulless corporate types screw people out of nonessential services, like ringtones, or something, to pinch pennies and increase your profit margin, without ruining lives?
Below is a fun sample of Straight Talk Company Policy. Note how by purchasing the product, you agree that you are not guaranteed to receive any service, the service you do receive is designed to make them money by limiting your "Unlimited" service (maybe by making you jump through endless hoops...Customers as Sisyphus, the New Business Model!) and there are no refunds.
From their website:
******" Straight Talk reserves the right to cancel or deactivate service, without notice, in order to protect the Carriers network from harm due to any cause including, without limitation, the
excessive and/or improper use of Straight Talk service. Straight Talk reserves
the right to limit throughput or amount of data transferred, and to deny or
terminate Service, without notice, to anyone Straight Talk believes is using the
Straight Talk Unlimited Talk, Text and Mobile Web Access Plan in any manner
prohibited above or whose usage, in Straight Talks sole opinion, adversely
impacts the Carriers network or service levels. Straight Talk will presume you
are engaging in a prohibited use in violation of these Terms and Conditions if
in Straight Talks sole opinion, you are placing an abnormally high number of
calls, or repeatedly placing calls of unusually long duration, or if your talk,
text or Mobile Web usage is harmful or disruptive to the Carriers network or
services. If we determine, at our sole discretion, that you are using an
unlimited service in violation of the Straight Talk Terms and Conditions of
Service, or in any other manner that we deem to be unreasonable or excessive,
then we may terminate individual calls, data connections, Mobile Web Access or
terminate your service, decline to renew your service, or offer you a different
service plan with no unlimited usage component. Notwithstanding the foregoing,
Straight Talk reserves the right to deny service or to deactivate or cancel
existing service to anyone for any reason at any time, in Straight Talks sole
Straight Talk may discontinue providing Service to you, discontinue your
account, or discontinue providing connections to particular telephone numbers or
types of Services used or called by you, that, in the sole judgment of Straight
Talk: (1) appear likely to generate abnormally high call volumes or Mobile Web
Access and data usage and/or abnormally long average call lengths or Mobile Web
Access and data usage as compared to the usage of other Straight Talk customers;
(2) may be harmful, disruptive, or interfere with the Carriers network or the
Carriers ability to provide service to other customers. For detailed
description of such activities, see Straight Talk Features: Intended Use under
Mobile Web Services Section below. By initiating Service and placing or
receiving calls, you acknowledge and agree to Straight Talks right to terminate
your Service under these circumstances.
Straight Talk may modify or cancel any Service or take corrective action at
any time without prior notice and for any reason, including but not limited to
your violation of this agreement.
Just say no to Straight Talk. Their company name should be, "Straight Talk With Forked Tongue."
This report was posted on Ripoff Report on 08/04/2011 03:20 PM and is a permanent record located here: http://www.ripoffreport.com/r/Straight-Talk-Prepaid-Cell-Phone/Denver-Colorado-80237/Straight-Talk-Prepaid-Cell-Phone-Straighttalk-Straighttalkcom-TracFone-Tracfone-Wireless-761007. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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