- Report: #972420
Report - Rebuttal - Arbitrate
Complaint Review: Straight Talk Wireless
Straight Talk Wireless9700 NW 112th Avenue Miami, Florida United States of America
Straight Talk Wireless Subsidiary of TracFone Wireless 2 Broken Phones and Six Hunder Dollars Later Miami, Florida
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transfer my unlimited yearly plan from my broken phone to the new sim card because the phone was listed as "inactive" in their database...Called and 1 hour and 20 minutes later on the phone with a lady whom barely spoke English
my phone is listed as "active." I hang up as she says everything is fine now; WRONG!! I go to transfer the plan from the current broken phone to the new straight talk sim card I ordered and it says I don't have an unlimited
account even though in my account summary it clearly lists I do. I call in and they put in a ticket....I called to check on the ticket and they put in another ticket.
Long story short- 2 broken phones with no apology, refund or warranty. $600 on the year unlimited plan I bought
and the new sim later, 8 days without service later, 6 phone calls speaking to more people than I can remember later, 2 tickets later and lots of e-mails and time wasted with them and I STILL DO NOT HAVE SERVICE!
Terrible, terrible, terrible, terrible!!! Do not buy their phones or their service.
This report was posted on Ripoff Report on 11/21/2012 08:46 PM and is a permanent record located here: http://www.ripoffreport.com/r/Straight-Talk-Wireless/Miami-Florida-33178/Straight-Talk-Wireless-Subsidiary-of-TracFone-Wireless-2-Broken-Phones-and-Six-Hunder-Doll-972420. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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