- Report: #1088813
Report - Rebuttal - Arbitrate
Complaint Review: Straight Talk
Straight Talk902 N. Macmillan Ave Wilmington, North Carolina USA
Straight Talk Straight Talk WARNING Wilmington North Carolina
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Here is a WARNING for all Straight Talk customers. If you are purchasing a plan online and receive any type error from the straight talk website, or you briefly loose your internet connection.. DO NOT continue the transaction. Close the browser window and start over from scratch or you WILL be double charged. The worst part is it takes 30 days to receive a refund for their mistake. Why is it "their" mistake you say? It's simple, as a full time programmer i can tell you it is a severe coding mistake that adds the same query twice to the sql database without checking for duplicate attributes. To make matters worse they are VERY aware of this issue, ad have been for several years now with no attempts to correct it. Calling any of their customer service numbers will get you no where 95% of the time because they cam not handle the volume of problems. The FASTEST way to get issues resolved is via LIVE chat on their Facebook page.
This report was posted on Ripoff Report on 10/02/2013 01:40 AM and is a permanent record located here: http://www.ripoffreport.com/r/Straight-Talk/Wilmington-North-Carolina-28402/Straight-Talk-Straight-Talk-WARNING-Wilmington-North-Carolina-1088813. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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