• Report: #1157484

Complaint Review: Straight Talk

  • Submitted: Wed, June 25, 2014
  • Updated: Wed, June 25, 2014

  • Reported By: SJH — Bend Oregon
Straight Talk
Nationwide USA

Straight Talk Unlimited Plans are False Advertising Miami Florida Nationwide

*Author of original report: YOU are WRONG,idiot!!

*General Comment: YOU are wrong...

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Striaight Talk just informed me that I had used up all my allotted high speed data and that my data speed would be reduced for the remainder of my 30 day service. This is bulls*!! Wal-mart advertises the plan I have as unlimited, what I'd like to know what of the plan is unlimited? The answer to this is "Frustration" that is mostly what you get trying to use the d**n plan!!! If you have to call the so called and misnamed "customer service" you will get some b* in who knows where who can't speak english well enough to understand. It takes a long time to get anything done,indeed if you get anything done at all!!


This report was posted on Ripoff Report on 06/25/2014 04:13 PM and is a permanent record located here: http://www.ripoffreport.com/r/Straight-Talk/nationwide/Straight-Talk-Unlimited-Plans-are-False-Advertising-Miami-FloridanbspNationwide-1157484. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Author of original report

YOU are WRONG,idiot!!

AUTHOR: SJH - ()

I don't have things mixed up with this! The speed is reduced after one reaches a data LIMIT of 2.5 GB, this is a LIMIT it is not UNLIMITED like is advertised!!! When they reduced the speed it wasn't possible to get more data because their crappy system doesn't have enough power to support it, the only thing that would work was the phone! For them to use the term UNLIMITED is FALSE ADVERTISING, BAIT AND SWITCH, AND A SHELL GAME!!!

I will be switching to another cell company, I've already decided who, and its one who says unlimited and actually is, there are no caveats as to data LIMITS like StraightTalk has where they hide the real LIMIT in the "Terms of Use".

I stand by what I said about their "Customer Service", you can't understand these people, I'm not  making fun of them, but its damned hard to get something taken care of because of the langauage issue. I have only gotten females when I've had to call, if it were a male and they weren't able to communicate any better, the comment would be the same for them. The fault here lies with StraightTalk/Tracphone for being too damned cheap to hire someone who speaks better English than the ones in whatever country the calls go to. If this irks you then go the hell BACK to wherever it is that you came from!!!

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#2 General Comment

YOU are wrong...

AUTHOR: Tyg - ()

YOU are confusing SPEED with AMOUNT. Your SPEED was throttled NOT the amount of data you can use. What this tells everyone who reads your report is that YOU have used up the STANDARD roughly 2.5 gigs that the average consumer uses and that is ALL!!! There is no ripoff here. Just a consumer that cant figure out the difference between speed and amount. Its like driving down a highway. Lets say you have unlimited gas. Which is what your data is. Now for the first part of your trip you get to drive as fast as you want, during the second part of your trip you have to follow a speed limit. That's all this is. You STILL get access to the web its just a bit slower. Instead of a web page loading in 5 seconds it now takes 20 seconds. STILL unlimited AMOUNT of data. Please remember this in the future because there IS a difference between SPEED and AMOUNT.  Not to put too fine of a point on this, but YOU went with one of the CHEAPEST prepaid services. You CANNOT expect the same speeds that you get with a CONTRACT phone. There is a reason that contract services and phones are better. Yes they cost a bit more, but the carriers are working on that problem. You CANNOT expect the same with prepaid. YOU got EXACTLY what YOU paid for and nothing more. Had you taken even FIVE MINS of your life and read the pamphlet, you would have seen that they are VERY FORWARD about this throttling. And WOW!!! Sexist and racist much????

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