- Report: #919741
Report - Rebuttal - Arbitrate
Complaint Review: Stream Energy
Stream EnergyInternet United States of America
Stream Energy BEWARE Stream Energy, Internet
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I am a new customer. My bill is due today. I go online to pay the bill, just like I pay all my bills online, and find I have to pay a $2.95 fee to pay my bill online. I pay all my bills online. And NO COMPANY charges a fee to pay your bill online.
The Stream Energy website says if I pay it online it will be posted to my account today. I called Stream Energy to complain about the $2.95 online payment fee and talked to a supervisor. The supervisor said it takes 24 hours for a payment to post to my account and that I will be billed $2.95 late fee because I paid it on the day it was due, no matter what the website says. So right off the bat I'm charged $5.90 for paying my bill on time online!!!!!! Outrageous!!!!
I was a TXU customer for 25 years and come to this rip-off outfit. I'm filing a complain with the public utility commission and suggest everyone who has a complaint file it with the Texas Public Utility Commission if they live in this state. It is true: Stream Energy may say it's going to save you money on your electricity, but it will stick it to you to get its money from ripoff fees.
Furthermore, when I called to check about signing up with Stream Energy, I quickly got a representative. As an existing customer, it took me 29 minutes to get a person to talk to. I want out of my Stream Energy contract so I don't have to deal with these shisters.
This report was posted on Ripoff Report on 07/30/2012 12:57 PM and is a permanent record located here: http://www.ripoffreport.com/r/Stream-Energy/internet/Stream-Energy-BEWARE-Stream-Energy-Internet-919741. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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