Street talk phone accessories 96 River Oaks Dr
Calumet City, Illinois United States of America
Street talk phone accessories Phone case store kiosk river oaks mall near Sears Cursed out for returning defective merchandise Calumet City, Illinois
I was in the mall a couple of weeks ago happy about my new cell phone purchase. And ran across a kiosk that sold higher priced phone cases. The sales people were very anxious to get my business and spelled out all the features and kept stating that there was a 1 year warranty and if I had any problems just bring it back. There were 2 sales people in earshot and both were stating this warranty guaranty to everyone that would listen. I purchased the case and left.
Less than a month later I place the case on a counter in my house and the back clip that attaches to your belt popped off. The next day I went to return it 1 of the orignal guys was there but was busy with a sale. I approached another sales person and explained what happened and handed him my original reciept. He then told me he'd have to charge me a fee to replace the clip. I told him about the warranty the sales guy mentioned to me over a dozen times when I bought it. He said for me to show it in writing otherwise step away from his store. I stated that the warranty was what they told everyone that walked up during the time I was there. He said I was a liar and he didn't know any sale person that wouldv'e told me that. Even though one of the original sales people I talked to that day was there then not 5 feet away from us. Then he cursed at me using several four letter words then told me to have an expletive filled day.
I disputed the charge with my credit card and are waiting for their response so I can move on from this incident but I want others to be aware in case they are just walking thru the mall and offered a year warranty.
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