• Report: #578102

Complaint Review: StrikeHawk E-Commerce, Inc.

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  • Submitted: Thu, March 04, 2010
  • Updated: Tue, June 21, 2011

  • Reported By: Trashy Cat — phoenix Arizona United States of America
StrikeHawk E-Commerce, Inc.
308 Benning Drive Destin, Florida United States of America

StrikeHawk E-Commerce, Inc. Denver Prophit Jr., Denver Prophit, David Graham Deceptive Practices, Misleading, Failure to Perform Tasks as required, Duplicating Billing Charges Destin, Florida

*UPDATE Employee: Untruthful claims by Jane Weisner of Trashycat LLC

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StrikeHawk is known for deceptive practices.  They are a misleading company.  Failure to perform tasks required.  They duplicate billing charges.  They can control their own mantis tracker which means they can change dates, delete dates, add dates at any time they wish.  They can turn it on or off at there leisure.  There mantis tracker is a rip off.  They tell you that it keeps a record, however only if your constantly paying their fees and services.  That's what they don't tell you.  They tell you after you leave there is no record.  They say you can access it but you can't.  You would have to have to be a programmer genius and own the software to access it.  They don't want to work on their server, because this way when they do transfer or upload the working files off of their server it won't work.  Then they can charge you more money to make it work.  They give you an estimate bill and don't stick to it.  They forget to give estimates before custom work is done and try to stick you to it or report you to a credit agency.  They don't follow their own set guidelines.  Buyer Beware.  When you start to ask questions, they'll stop work.  They don't want you getting smart and understanding what the bills are.  They want you to remain stupid.  They do have a criminal record currently, can be found under public reports.

This report was posted on Ripoff Report on 03/04/2010 01:45 PM and is a permanent record located here: http://www.ripoffreport.com/r/StrikeHawk-E-Commerce-Inc/Destin-Florida-32541/StrikeHawk-E-Commerce-Inc-Denver-Prophit-Jr-Denver-Prophit-David-Graham-Deceptive-Pra-578102. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 1Consumer 0Employee/Owner
Updates & Rebuttals

#1 UPDATE Employee

Untruthful claims by Jane Weisner of Trashycat LLC

AUTHOR: StrikeHawkEcomm - (United States of America)

The first statement is false and libelous slander. Since incorporation in 2009, this is the only small claims case of which Arizona had no jurisdiction due to our corporation having no significant activity in the state of Arizona. She's the lone wolf, here.

Her statements of being a misleading company are also false because we do provide our terms and conditions to any client who may ask. Our rates are answered honestly and truthfully. We are one of the few software companies who will bill you by the minute with no minimums.

Her claims of failure to complete tasks are also untruthful and misrepresented by her own confession in court. She was all over the place with demands to complete tasks that were not even ready to begin. She admitted in court to asking work be preformed and then publicly deny she made those requests.

In her Site Operations Management Service, we DID explain to her in great detail that our billing cycle was bi-weekly. An issue may exist for long periods of time until that specific issue is complete. Any and all work efforts during that time were referenced by the issue ID as a LINE ITEM on your invoice. Obviously, issue id's may appear on several bi-weekly invoices as work is expended to complete the task.

The next fascinating item comes from our rebuttal made on her previous ripoffreport. Mrs. Jane Weisner was informed that we would not tolerate her logging on and manipulating comments posted by our staff on her issues. Our extraction of the mantis DB has preserved her activity to this very day. Way to bend the truth, Mrs. Jane Weisner.

This next statement of access to the tracker relates to the $25/mo service fee to enjoy access to development tools such as the mantis BT tracker and subversion repository. She canceled her monthly access as was told to access via subversion before the month ended. She thought we should train her to use subversion free of charge.

The description of Site Operations Management which we explained to this client long long ago controls the development site on our server while work is in progress and unpaid. At any time a client request transfer of paid work, we will certainly oblige and provide a zip file or charge our time to transfer it for them.

Mrs Jane Weisner is publishing false statements about work estimates. Several times we told her that for set objectives we estimate and never quote flat rates. She began introducing other objectives and then when her designer made two obvious flaws did not agree that we should charge her to begin anew from the corrected design as if it were our fault and we should bare the burden of cost for her designers mistakes?

We have learned from our mistakes Mrs. Weisner. You now must sign a personal financial responsibility form if you are a corporation, LLC, partnership so that our collection services can track an individual. We revamped our terms and conditions to prevent personalities such as yours from abusing our hard work.

Again we must address her claims of stopping work. Because it is a matter of public record, TrashyCat LLC repetitively failed to pay their invoices on time. It was not until the 3rd and final notice and phone calls that their company would honor their late invoices. Every time, our notices due notify the client that their services shall be suspended for failure to pay on the due date.

Each invoice is detailed by line item. Each line item contains a tracker ID when you are a SOM client. You can enter the tracker ID from the line item to see a full history of activity in the specific time frame the billing cycle covers. At NO time during an active SOM subscription is a client prohibited or limited from reviewing those line items.

It's expensive to go to civil court. Every small company has faced this type of client and it's such as shame there are no other affordable means to impute damages back on them. This woman and her company continue to be untruthful and unethical.

Denver Prophit Jr.
Sec Corp / Hosting Operations
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