• Report: #998391

Complaint Review: String Masters Custom Shop

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  • Submitted: Thu, January 17, 2013
  • Updated: Sat, February 02, 2013

  • Reported By: Joe — Buzzards Bay Massachusetts United States of America
String Masters Custom Shop
1514 Calavo Dr Escondido, California United States of America

String Masters Custom Shop Paule Joubran Would rather defraud the U.S.P.S. than take care of his customer Escondido, California

*Author of original report: Matter resolved

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I ordered a new ESP guitar pack from Paule Jouban, C.E.O. of String Masters.  He sent me a used open box damaged guitar. I sent him an email and he stated he was sorry and would take care of it. I sent him pictures of the damage and he blamed ESP Guitars. He stated that they must of sent a "B" box.   B stock is damaged or not perfect. The shipment came from String Master, not ESP Guitars. He stated that he was going to call his ESP rep and take care of this. He asked me if the shipping box was damaged. I stated it was not damaged. Inside the ESP box appears to have prior water damage. Mr Jouban has decided to file a claim with the U.S.P.S. and attempt to defraud them, rather than exchanging the defective product. I am left with a damaged guitar pack and out $195.95  

This report was posted on Ripoff Report on 01/17/2013 08:50 AM and is a permanent record located here: http://www.ripoffreport.com/r/String-Masters-Custom-Shop/Escondido-California-92026/String-Masters-Custom-Shop-Paule-Joubran-Would-rather-defraud-the-USPS-than-take-care-998391. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
1Author 0Consumer 0Employee/Owner
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#1 Author of original report

Matter resolved

AUTHOR: Joe - (United States of America)

Matter was resolved to my complete satisfaction.
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