• Report: #1134889

Complaint Review: Stripe Inc.

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  • Submitted: Sun, March 30, 2014
  • Updated: Sun, March 30, 2014

  • Reported By: Andre — Ontario California
Stripe Inc.
3180 18th St Ste 100 San Fransisco, California USA

Stripe Inc. Holds On Active Account With Funds In it, Refuses To Respond To Support Requests San Fransisco California

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I've recieved the message below. Stripe is currently holding our funds, does not reply to any messages indicating that we sell USED products and are not, and can not be, an authorized reseller of either Apple or "Playstation" (last we checked the company is called Sony) when you're selling USED items. If you had to be an authorized reseller when dealing with used products then places like eBay would have very few sellers.

If Stripe does deside to resolve this I'll post an update. As of right now they are not responding and holding our money.

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Hi Andre,
 
Thanks for signing up with Stripe! It seems like you're reselling fairly popular brand name products, such as Apple adapters and Playstation controllers. In these instances, we need to ask for confirmation of your authorized reseller status for Apple and Playstation. Can you send us documentation that can confirm your reseller status? Sorry for the hassle -- we know it's frustrating when a few bad actors make it more difficult for legitimate businesses, but we will need to complete this step before we can transfer payments to your bank account.
 
Best, 
Dale

This report was posted on Ripoff Report on 03/30/2014 03:36 PM and is a permanent record located here: http://www.ripoffreport.com/r/Stripe-Inc/San-Fransisco-California/Stripe-Inc-Holds-On-Active-Account-With-Funds-In-it-Refuses-To-Respond-To-Support-Reque-1134889. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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