- Report: #1057239
Report - Rebuttal - Arbitrate
Complaint Review: Strobe Tech
Strobe Tech1812 Alpine Dr, Suite B Clarksville, Tennessee USA
Strobe Tech Sells Refurbished Parts as New Clarksville Tennessee
*UPDATE Employee: Clearly Marking Rebuilt Circuit Boards
*Author of original report: Customers Never See Parts
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Billy Winchester, the sole proprietor of Strobe Tech LLC and Tower Beacon LLC has been ripping off his loyal customers for years. He has an in-house repair lab in which Strobe Tech refurbishes, rebuilds, and remanufactures the parts that his technicians pull off of broadcast towers and bring back to the office. These corroded parts (mostly circuit boards) are then cleaned up, in an effort to make them appear not used, and have some of their board-level components replaced. The previously-faulty parts are then "laundered" into the inventory and sold to unsuspecting customers for the same price as new parts, with no labeling or anything on the invoice that would tell a customer they just paid full price for refurbished items.
The easiest way to confirm that this is true, if you are not one of their customers, is Strobe Tech's 90-day warranty (plainly visible on their website's home page) on parts that have a 1-year warranty, when purchased directly from the manufacturer. Why does having Strobe Tech install these parts reduce the manufacturer's warranty by 75%?
The easiest way to confirm this, if you are a customer, is to simply go back through your invoices from them. Well over 90% of the invoices that are sent out contain these used parts, but the words "refurbished," "remanufactured," or "rebuilt" only appear on less than 1/10th of 1% of their invoices. The only way for this situation to exist is for them to be willfully deceiving their customers by omitting these terms.
This practice is a clear violation of the Federal Trade Commission's standards on labeling. The crime is officially known as deceit through ommission. This practice also violates the rules set forth by the Tennessee Department of Commerce and Insurance, Consumer Affairs Division.
This report was posted on Ripoff Report on 06/07/2013 11:02 AM and is a permanent record located here: http://www.ripoffreport.com/r/Strobe-Tech/Clarksville-Tennessee-37040/Strobe-Tech-Sells-Refurbished-Parts-as-New-Clarksville-Tennessee-1057239. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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