Back in July 2011, I received an ad through Newsmax advertising a $9.95 language course, guaranteed to help you learn in 10 days. I decided to order it for my 6 year old. I'm very careful to look over everything before I order as to not receive newsletters, etc to fill up my mailbox with spam. I was directed from Newsmax several times before I got to the advertisement on Stroll. Then again directed several times. I almost didn't order because of all the confusion. I paid for the course and an additional $5 for shipping as stated.
August 19, 2011 I received an email from Stroll Customer Care Team that there was a problem with my credit card and that they were trying to debit it for 4 monthly payments of $64!. I responded back asking why they are sending me this. I explained that i had ordered the original Maderin lessons and they had already deducted the money for that from my credit card. I stated that I had not ordered anything else from them. I also said I tried to call twice but was on hold way too long. I asked them to stop sending me these emails and that I do not have any other orders with them. August 22, 2011 I then receive another email from "Tanya" stating that I had enrolled in their Special Language Acceleration Program! They also stated that the "package" that I received was a 30 day trial. Then to make matters worse, they said that they would not authorize a return request or provide a per-paid shipping label after the trial ends and demanded payment! I responded with the following email:
First of all, I never ordered anything!!! I placed my order through Newsmax to purchase a simple starter language program for my 6 year old. I did this because it was only $15. I never enroll in anything and if you stated that anywhere regarding that 1st order, it was either small print or hidden somewhere.
All I've received is the 2pk cd - which you did charge my credit card $15. I never received any other package that you are referring to. I would never enroll in any trial program, let alone one that you are saying costs $64 a month! I can't afford anything like that!
If you try charging me for this, or sent to any kind of collections, I will place a complaint against you through the BBB, the Dept of Consumer Affairs, Newsmax and any other agency I can think of. This is bull and you have no right to try to charge me for something I didn't order and something I didn't receive and something that I sure don't need.
If I don't receive a response from you tomorrow, I will be calling and starting complaints on your company for trying to rip me off and sending false information that will affect my credit!
The email came back from "Tayna" as an invalid email so I forwarded the email to "Alan English" at Stroll. I explained the email problem and asked him to take care of this issue promptly.He ignored it.
September 19, 2011, I received another email from Stroll stating that there's a problem with my order and again they tried to take money from my credit card. I replied back stating that I've already sent this message, but please read again. I also asked them to stop sending me emails regarding this issue and remove me from their mailing list.
October 10, 2011 anther email from Stroll asking telling me my order status has changed. I ask them again to stop. Again a ticket was assigned. I received anther email October 24, 2011 stating that the information that I sent them was not correct. By now I'm starting to feel like they are doing this hoping I would just give in and pay for "something I didn't order or receive!"
Friday I received a letter and card from them dated November 1, 2011 saying they have been trying to contact me!!!! If they had tried to call me, they left no messages. Their card gave me a warning about hurting my credit, they made it look like they have my Social Security - which I never gave them. The number they listed for the billing department was the same number and no extension.
I called and talked with Dana and asked her for a tracking number. I also asked when they shipped this order and was told July 6, 2011. I told her I never received anything else from them and that I didn't order anything else but the first 2-CD set for $9.95. She started arguing with me about the stupid trial thing. We finally agreed for her department to order an "investigation." I tracked the package for USPS and it says it was shipped to me, but no details. Since I didn't order this or receive it, could it be possible that USPS made a mistake?
Today, November 7, 2011 I receive another email from them threatening to send me to a collection Agency!
This is insanity!