• Report: #901136

Complaint Review: Stryke Alarm, LLC

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  • Submitted: Thu, June 21, 2012
  • Updated: Wed, October 31, 2012

  • Reported By: ViolatedByStryke — Tri Cities Washington United States of America
Stryke Alarm, LLC
4643 S Ulster Street, 8th Floor Denver, Colorado United States of America

Stryke Alarm, LLC 4643 S Ulster Street is a TOTAL SCAM, rep lied about EVERYTHING Denver, Colorado

*Consumer Comment: I call bull!!!

*Consumer Comment: Stryke Alarm

*Consumer Comment: Stryke Alarm

*UPDATE Employee: RE: *Official Stryke Alarm Response**

*Consumer Comment: Supposed to trust Stryke

*UPDATE Employee: *Official Stryke Alarm Response*

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The short version: DO NOT DO BUSINESS WITH STRYKE ALARM!  DO NOT BELIEVE ANYTHING that you
are told!!  Our agent lied about no less than **27** distinct aspects, from free service calls, to free battery replacement and much more.  Nothing the rep tells you is binding, the contract explicitly states this, and you will see in the fine print that most of what he may tell you is complete B.S., directly contradicted by the contract.  My rep made absolute assertions about the service such as NEVER paying for service calls/visits, free repairs for any reason, etc. that the contract clearly does not support.  Also, FYI, at least in my area they use Monitronics for the monitoring service and will immediately transfer your contract to them (which the contract also allows). The rep never mentioned their name until I was signing the contract, leading us to believe that Stryke would be our service provider and giving us no opportunity to research Monitronics beforehand.  Google them and you will find countless complaints by consumers who were also "transferred" to themabout their service and misrepresentation of contracts that they won't let you out of unless you pay for the duration of service on your 5 year contract, .  Also, the rep will say that he is not a salesman, but that is exactly what he is.  The only sales title they have is "promotional (sales) representative" for the entry level sales guys, though the rep will omit the "sales" bit.  EVERY home is a "promo" home and every home gets a "free" system.  You are not specially selected, and there are no limits to how many systems they can install, though they will tell you that it is limited to put pressure on you.

You are NOT a special promo home, and he is NOT giving you a free system just for advertising.  Nothing matters but what the contract says, so ignore absolutely everything that they tell you unless you can find it word for word in the contract, in the proper context.  No promise of free equipment upgrades, free service calls and repairs, at-cost voluntary upgrades, battery changes, lifetime equipment warranties or any other attractive aspect of the deal means anything if it's not in writing.  And believe me, it is NOT.  He promised us all of those things, none of which actually apply.  If he says that you are not on a "real" contract, that it's just to "lock in your low monthly fee" for that time, or he says that you can cancel any time without further obligation, HE IS LYING.  Yes, "read the contract!" is a given, but they will tell you ANYTHING to get you to sign that contract before you do.  He pressured us to sign before reading the contract, and the few things I did initially see that did not match what he said were dismissed as not being applicable to me... I was led to believe that the contract didn't really apply to us because we were a "specially selected promotional home" chosen by Honeywell, and Stryke would honor what he said instead. HAH!  I tried several times to read the fine print, but he interrupted me and said I didn't need to do this now since I'd have plenty of time during the 3 day grace period.  The only reason I signed it without reading the whole contract, front to back, was that I knew I do have an iron-clad out thanks to the FTC's 3 Day Cool-Off Rule, a right to cancellation with no obligation.  Plus, I knew I'd be reading every single word, which I did.  Thank God.  I feel so terrible for all of the poor, trusting people who took him and other reps at their word and believe that they are getting a whole lot more than they really are.  They didn't read the contract, didn't cancel in time, and won't realize their error until it is way, way too late.

DON'T LET THIS BE YOU! I am a relatively intelligent person, and a skeptic, but I made the mistake of believing that this representative was honest and straightforward in answering my pointed, specific questions.  I thought his assurances would mean something.  I let them into my home, gave them my bank account information, and trusted them to tell me the truth about the service.  I was deceived but lucky enough to realize before I was locked in to the contract for good.   I'm now pursuing my rights to cancel in 3 days and hopefully that will be the end of it.  A few ugly holes in my walls and doors, and a big, BIG lesson learned.

This report is entirely my opinion and is not intended to be anything but informational about my experience, to aid the potential customer.  I do not allege any criminal activity, as unfortunately the contract basically wipes out any claims the reps make... even if he gives you something IN WRITING, the contract negates that, too.  As awful as it is, I believe that they may be able to get away with this because of the contract language.  It is sad, and despicable, but possibly legal.  It's a clear bait and switch but they have covered their bases in the contract. So READ IT, EVERY SINGLE WORD!!!

This report was posted on Ripoff Report on 06/21/2012 09:09 PM and is a permanent record located here: http://www.ripoffreport.com/r/Stryke-Alarm-LLC/Denver-Colorado-80237/Stryke-Alarm-LLC-4643-S-Ulster-Street-is-a-TOTAL-SCAM-rep-lied-about-EVERYTHING-Denver-901136. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 6Consumer 0Employee/Owner
Updates & Rebuttals

#1 Consumer Comment

I call bull!!!

AUTHOR: DWiP - ()

In my case, the statement from Stryker saying "...Stryke Alarm conducts mandatory recorded telephonic surveys of all of our customers. The surveys take place between the customer and a representative from our corporate office. The sales representative is not a party to these surveys."  is untrue!  My salesman was right beside during the ONE & ONLY call that I had with the representative from Stryke's corporate office and told me to tell them I was the person whos credit was accepted, not my name.  I will make sure, not even my enemies will use your company!!!

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#2 Consumer Comment

Stryke Alarm

AUTHOR: Stefanie - (USA)

Many home security companies have earned bad reputations, we have seen nothing but good from this one. Even if the company makes a mistake, it is usually quick to fix the problem. Do not believe to that rumors or news, made some company background check or search before you judge the company, before you blame them.

Stryke Alarm systems cut out the professional alarm system installation fees that many security companies charge. These systems are usually wireless in order to make installation as easy as possible.
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#3 Consumer Comment

Stryke Alarm

AUTHOR: Stefanie - (USA)

You probably have some knowledge about that company first, they are not all created the same, making it a must that you take the time to compare  companies, the services they offer and, of course, prices. This can be  easily completed with a few minutes of time on the web when you know what to look for. I am the customer of stryke alarm and I am so happy for their services especially their products. Stryke Alarm in not a SCAM!!
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#4 UPDATE Employee

RE: *Official Stryke Alarm Response**

AUTHOR: Stryke_Alarm - (United States of America)

This is a response from the Stryke Alarm organization to the most recent posting.We again most certainly respect the right of any individual to express his/her opinion about an experience with our company. We also do again express our most genuine regret that anyone had a poor experience with a representative from our organization.

However, the reputation of our company is important to us and we would like to take this opportunity to respond to the most recent posting.

Initially, we would state that our organization does not encourage nor condone the use of scare tactics. Our representatives are extremely passionate about the products and services we offer as it is an integral part of our companys mission to save lives. Our representatives can most definitely be assertive in communicating this objective which can at times be misinterpreted as aggressive. However, the intention of our organization is to provide security and life saving products and services for families. The individual who has written the most recent post has correctly pointed out that nothing is free. However, we would point out that the equipment that the company provides is free provided that the individual agrees to have and pay for monitoring services for a specific period of time. Our organization does not deceive its customers and the surveys described in the previous post are evidence of that. We again regret that this individual had an unfortunate experience with our organization. However, this experience does not reflect the companys mission and culture. 
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#5 Consumer Comment

Supposed to trust Stryke

AUTHOR: CatchaLiar - (United States of America)

Regardless of any survey's.  How can you trust a company that send's an army of college kids through nice neighborhoods with a misleading story.  Today was our second encounter and total waste of time anwsering the door.  First they ask if you're aware of the recent rise in burglaries in your area.  This is a pathetic scare tactic that they have used both times.  These aren't locals from your area.  They travel around from town to town with the same story at every door in every neighborhood.  They have no clue what the actual crime rate is in your neighborhood or city. 

Ask them and you'll see.  Then they go into the sales pitch that you have a nice house and have been selected for a "emergency response system" and by the way they claim they are NOT Salesman.  Apparently they get paid to go all over the country giving away free alarm sytems and services.  Remember folks that the old saying is true "nothing is free anymore".  I asked him how much the monthly fees would be and he said there would be no cost to us EVER if we simply put the Stryke sign where it was visible for the road. 

He stated that if we would advertise for them to get the neighbors interested that we would never pay a dime out of our pocket.  He even offered to throw in free glass breakage sensors if we signed up immediately.  This is a 100% unethical approach to sales and they are teaching these college students that it's ok to go out into the world and lie and deceive people in everyday business dealings if it gets another buck in their pocket.  SHAME on you Stryke Alarms.  Who would want to do business with a company that has some kid in shorts and a backwards baseball cap to your door and starts lying to you from the moment they open their mouth, let alone trust them with your family's safety and financial information.  NOT ME!
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#6 UPDATE Employee

*Official Stryke Alarm Response*

AUTHOR: Stryke_Alarm - (United States of America)

This is a response from the Stryke Alarm organization. We most definitely respect the right of any individual to express his/her opinion about an experience with our company. We also profoundly regret that this individual had such a negative experience with our company. However, we would like to respond to the allegations made by the individual who authored this post.

Preliminarily, a great deal of this post appears to address alleged discrepancies between what the representative told this individual and what the actual contract states. What was absent from this post was the fact that Stryke Alarm conducts mandatory recorded telephonic surveys of all of our customers. The surveys take place between the customer and a representative from our corporate office. The sales representative is not a party to these surveys. These surveys take place both before and after the alarm system is installed. In fact, if the customer does not pass the survey, the system will not be installed and the contract will not be accepted by the company. These surveys are telephonic. They entail a series of questions designed to insure that our customers understand their rights and obligations under their agreement. We ask numerous questions during this survey including but not limited to questions about the customers monetary obligations, the term of the agreement, the cancellation rights, etc. In other words, we take proactive measures to insure that our customers understand their rights and obligations under their agreement. The surveys also allow the customer to clarify any misunderstandings which may have taken place with the representative who visited the customers home.

We also perform a post installation survey to insure that our customers are satisfied with the installation that we have performed and that their system is working properly, etc.

We are not clear as to why this aspect of our procedures was missing from the post, but it was important to us as an organization to point out that this is an integral part of our policies and procedures. 

As a company, it is never our intention to lie or mislead anyone. We take proactive measures to preclude this from happening including but not limited to the aforementioned proactive customer surveys. Our goal is to provide protection for homes and families.

Having said this, we certainly would always encourage people to read their agreements and we of course comply with the three day right of cancellation for all of our customers. We do regret that this individual formed such a negative impression of the Stryke Alarm organization. However, we did want to present our own perspective as a company and to suggest that this individuals experience was an aberration. 

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