The short version: DO NOT DO BUSINESS WITH STRYKE ALARM! DO NOT BELIEVE ANYTHING that you
are told!! Our agent lied about no less than **27** distinct aspects, from free service calls, to free battery replacement and much more. Nothing the rep tells you is binding, the contract explicitly states this, and you will see in the fine print that most of what he may tell you is complete B.S., directly contradicted by the contract. My rep made absolute assertions about the service such as NEVER paying for service calls/visits, free repairs for any reason, etc. that the contract clearly does not support. Also, FYI, at least in my area they use Monitronics for the monitoring service and will immediately transfer your contract to them (which the contract also allows). The rep never mentioned their name until I was signing the contract, leading us to believe that Stryke would be our service provider and giving us no opportunity to research Monitronics beforehand. Google them and you will find countless complaints by consumers who were also "transferred" to themabout their service and misrepresentation of contracts that they won't let you out of unless you pay for the duration of service on your 5 year contract, . Also, the rep will say that he is not a salesman, but that is exactly what he is. The only sales title they have is "promotional (sales) representative" for the entry level sales guys, though the rep will omit the "sales" bit. EVERY home is a "promo" home and every home gets a "free" system. You are not specially selected, and there are no limits to how many systems they can install, though they will tell you that it is limited to put pressure on you.
You are NOT a special promo home, and he is NOT giving you a free system just for advertising. Nothing matters but what the contract says, so ignore absolutely everything that they tell you unless you can find it word for word in the contract, in the proper context. No promise of free equipment upgrades, free service calls and repairs, at-cost voluntary upgrades, battery changes, lifetime equipment warranties or any other attractive aspect of the deal means anything if it's not in writing. And believe me, it is NOT. He promised us all of those things, none of which actually apply. If he says that you are not on a "real" contract, that it's just to "lock in your low monthly fee" for that time, or he says that you can cancel any time without further obligation, HE IS LYING. Yes, "read the contract!" is a given, but they will tell you ANYTHING to get you to sign that contract before you do. He pressured us to sign before reading the contract, and the few things I did initially see that did not match what he said were dismissed as not being applicable to me... I was led to believe that the contract didn't really apply to us because
we were a "specially selected promotional home" chosen by Honeywell,
and Stryke would honor what he said instead. HAH! I tried several times to read the fine print, but he interrupted me and said I didn't need to do this now since I'd have plenty of time during the 3 day grace period. The only reason I signed it without reading the whole contract, front to back, was that I knew I do have an iron-clad out thanks to the FTC's 3 Day Cool-Off Rule, a right to cancellation with no obligation. Plus, I knew I'd be reading every single word, which I did. Thank God. I feel so terrible for all of the poor, trusting people who took him and other reps at their word and believe that they are getting a whole lot more than they really are. They didn't read the contract, didn't cancel in time, and won't realize their error until it is way, way too late.
DON'T LET THIS BE YOU! I am a relatively intelligent person, and a skeptic, but I made the mistake of believing that this representative was honest and straightforward in answering my pointed, specific questions. I thought his assurances would mean something. I let them into my home, gave them my bank account information, and trusted them to tell me the truth about the service. I was deceived but lucky enough to realize before I was locked in to the contract for good. I'm now pursuing my rights to cancel in 3 days and hopefully that will be the end of it. A few ugly holes in my walls and doors, and a big, BIG lesson learned.
This report is entirely my opinion and is not intended to be anything but informational about my experience, to aid the potential customer. I do not allege any criminal activity, as unfortunately the contract basically wipes out any claims the reps make... even if he gives you something IN WRITING, the contract negates that, too. As awful as it is, I believe that they may be able to get away with this because of the contract language. It is sad, and despicable, but possibly legal. It's a clear bait and switch but they have covered their bases in the contract. So READ IT, EVERY SINGLE WORD!!!